I think I've found my new car techs! From start to finish they have been wonderful and so…read moreaccommodating. I had an emergency with my car where I had to pull over and get it towed, and I saw they were just around the corner from where I parked my car. I reached out to several mechanics in the area but it was Labor Day and I know most were out of office. However Xdealertechs responded very quickly and were also the first ones to reply to my inquiry, and they let me know I could tow my car over whenever I needed. They were transparent in letting me know they had a busy week ahead so my car might be ready by end of week, but I wfh and was completely okay with it. Once they received my car, they were upfront and kindly explained what the issues were and how they occurred and then sent me a complete guaranteed quote of the entire service for me to review. Once I accepted the quote, they were right on it. True to their word, my car was ready within the week and my mom went on my behalf to pick it up for me while I was working. I was honestly so surprised at how they were able to service my car well within the timeframe they provided me. Their price is fair and I appreciated their transparency and high level of service, all without even meeting me! They were so great and easy to work with, I will definitely be reaching back out for any future auto care and also referred them to my entire family if they ever need a mechanic. Thank you so much!!

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

Great shop, Gabe is the man he did what he had to do to fix up my car when no other shop would even…read moretry and said it couldn't be done because of the year and the type of damage to the front. He was very honest and works with you well to give you what you want.

Introduction to why I was here:…read more About to wrap up the 2nd of the two 2024 runner-ups now with C is for Carbody Collison Center, in alphabet series and will be getting to 2025 picks + runner-ups simultaneously. In October 2023 while on 495 on near the PG/Montgomery County border, hundreds of motorcyclists were causing chaos and very slow traffic on that Sunday gathering on the side blocking lane and lane splitting between the slow cars. This was insane and incredibly annoying. One of the motorcyclists rammed into my car while lane-splitting. He flipped his motorcycle. He picked up his motorcycle stumbled off to the side, and I tried to get the heck out of there as I didn't want to risk my safety with this awful motorcycle gang. Once I got to where I was going about 45 minutes later, I saw the damage, which wasn't horrible, but it wasn't just some minor nick. Visits here: That next day or two, I shopped around a bit in Laurel & North Laurel, and Carbody Collison had a better rate than the others. Also, Bob was kind and empathic to what happened. It wasn't urgent, but it could become a problem more so in winter because of snow/road salting as bottom part had to be replaced. I wanted to wait to see if insurance would go through, but they refused to cover it. Ultimately, that January 2024 we started the process, but it was going to take some time to get the part needed and would take them some time to do all the repairs. We agreed I'd drop the car off when I was going out of town; I rideshared to BWI airport. A week later I got back to town. Although they had agreed on finishing by then, there was something that was delayed even though we had agreed I come back that Friday afternoon, which I took a rideshare to get from my place to there, which isn't that far. Bob was nice enough to at least let me use a loaner car as I had a couple of other things I was doing, drove home, and then came back in the late afternoon. There was a bit of a tiff over windshield wipers they had replaced, which I thought was going to be cheaper, which I said I didn't agree to that much. He didn't want to continue to too much arguing and credited for either free or nominal price. I drove off to Columbia where I was going that evening. As I was driving back on MD-32 at US 1, I heard a loud noise like something was scrapping on the road. I got off at the next exit and went to the Savage MARC train station parking garage to see what was going on. I saw the piece hanging down. I snapped back in place, which got me home. But then the next day, I went down again, I stopped at a place in Laurel that I knew was open on Saturday. They did a temporary fix to get me through the weekend. I revisited on Monday, explained what happened. Bob apologized seeing what was going on; some screw was missing. He quickly got the staff to put back in while I waited there. In summary, Bob was overall nice & empathic except for a bit of heated discussion over price of an unrelated windshield wiper. I liked the price relative to other places (although I still didn't like as it wasn't cheap). They did a good job overall, but the missing bolt issue was annoying. They did a good job on timelines, but still a bit off on that, but at least got the loaner car for that afternoon as they were wrapping stuff up. This was mostly positive, and while there were some negatives, Bob did do a good job alleviating the negatives.

Worth the 20 minute drive. Great yelp reviews for a reason. My 2nd visit and have a 3rd coming…read more Staff: Customer service is great and had straight forward conversations with the guys that have helped me out. Provide you the rates up front with no BS and don't try to sell/talk you into anything. Shop: Clean and great car theme going. You can tell the owner has a passion for automobiles with the way he has designed the place. Classic arcade games as well. Service: Rates are reasonable and have been cheaper at times compared to other places with good yelp reviews. They also support service members. Semper Fi, Tom

Went in looking for new brakes all around. Instead I was told they were fine. I really appreciate…read morethe honesty.

Amazing job great service by the whole team really I am satisfied with the whole staffread more

Great fast service. The team is awesome, direct, and will get you taken care of without hesitationread more

Excellent service from start to finish .... highly recommend this service center…read more If you need help in other areas please see my site www.perfectEOL.com

I noticed that my 1st review was over 10 years ago. I am still coming here even though I live in…read morethe middle of Montgomery County. They are the ONLY people besides the dealer I take my cars to.

Amazing price!! Brakes re-surfaced new brake pads exhaust fixed brake fluid flush cooling system…read moreflushed turn signal fixed. Total $540!! I wish they opened up earlier and stayed open longerAnd worked on the weekends. You can't beat the price and you can't beat the service. I'm recommending them to everybody! And I will definitely be using them again. Tell them you read my post or Mr Joseph told you about it.

I'm all about finding a trustworthy mechanic, which isn't an easy feat. My husband's truck is…read morealways in need of care; basically it's a money pit - but we need it and need it to run. We were taking it elsewhere, but the previous shop was swamped and suggested that we try ESG and so, we did. I liked the fact that we didn't have to wait, weeks out for an appointment. The mechanic understood the urgency in determining the problem and finding a fix. The issue, remediation and cost, were explained in advance, additionally, any other additional information and/or work needed, was stated in the receipt, so that the customer was clear about additional repairs needed. I felt this shop/mechanic in having honest prices, honoring their warranties and providing efficient customer service.

Precise Auto was recommended to me through a service contract on my recently purchased vehicle, and…read morethey were simply amazing. From the moment I dropped off my car to the completion of the repairs, their communication was 100%. This is definitely a shop that focuses on building lasting customer relationships rather than trying to nickel and dime you. Dan is incredibly knowledgeable, and his team successfully fixed my new car. I also ended up dropping off my older vehicle for them to repair as well. I will definitely be using them for all of my automotive needs going forward.

If I could give this place no stars I would. I am a 34 yr old Latina woman I came in today because…read moreI needed to get my interlock calibrated. As soon as I came in an told the receptionist what I needed she seemed annoyed. She gave me a paper to fill out and asked for the mileage of my vehicle and asked if I was sure I said yes, she asked for my keys to verify and came back in dangling my keys in front of me like a child giving me a lecture of the importance of honesty, i wrote down what i had remembered my mileage to be, every word that came out her mouth through out my experience as far as payment and setting a next appointment was like a teacher speaking to a toddler. I would not recommend this place, it's unprofessional and the receptionist has a real bad attitude problem. I should not have to be looked frown upon because I have to get my machine calibrated.