Dr Wallace listens. We see him for back pain. He is very through and clear with his explanation of…read moretreatment. Dr Wallace's compassion and expertise shines through. He is truly appreciated. His schedulers are very pleasant to work with when getting set up for treatments. After reading some of these negative reviews, we are wondering who they really saw...not our Dr. John Wallace. Mike H. Pam B.

No past trauma, abuse or neglect compares to the feelings I have about this person. Numbed my back…read moreand molested my spine. Tossed me out like trash. I suffer from SMI conditions yet he is acting like his medical practice is MIDDLE SCHOOL. See yo in January, Happy New Years!!

Worthless low life non caring doctor. Never have known a doctor that refuses to help a patient that…read moreis struggling with intense pain. [

Spine and pain clinic been going there for five years very experienced and friendly staff.read more

I spoke to Lizette on Friday at 11:40 am. Lizette was defensive and RUDE! When I tried to explain…read moreto her that the new phone system doesn't work her blunt response was, "IT DOES WORK". I was not even finished completing my sentence. As I tried to explain to her again, that it doesn't work when I get transferred to the Avondale office, she interrupted me again stating, "YOU'RE TALKING TO ME RIGHT NOW, IT WORKS!" I am appalled that you let someone speak to customers like this. I told her not to take so much offense and listen to what I am saying, when I get transferred nobody picks up, and it goes into a loop of press 8 to speak to the Avondale office. Even Hulga from that office said, "They are having trouble with the new phone system." I am trying to reschedule a procedure and I cannot get through. I am looking for a resolution to this matter, when I asked to speak to her supervisor again she was rude and said, "NO, THEY DON'T TAKE CALLS!" and gave me this email in hopes that I wouldn't write to you and complain...

From the owner: Welcome To Advanced Pain Management Advanced Pain Management…read morehas been providing high-quality, convenient, and affordable pain management services for adults throughout the Phoenix metropolitan area and in Tucson, Arizona, for over 20 years.  At their 10 offices throughout Phoenix, Glendale, Chandler, Mesa, Surprise, and Tucson AZ, interventional pain management specialists Vikramjeet (Vik) Saini, MD, and David Delatte, MD, focus on providing patients with long-term pain relief from a variety of acute and chronic conditions. The practice offers next-day appointments, so patients can get an accurate diagnosis and begin treatment as soon as possible. For help managing a chronic pain condition, call the nearest Advanced Pain Management office to schedule a consultation, or book one online today.

Amazing staff, great services. I didn't have to wait long for my appointment and it was easy for…read morepaperwork and insurance coverage. Definitely worth coming here for any chronic pain, I've been coming here for a year now for my back pain and the doctors really helped aligned my back into shape and took all the aching away from my lower back. Don't miss out to check out this place! It's just amazing and worth it.

I have only great things to say about this place. Not only are they professional, they care and…read morelisten to my needs. I have had chronic back pain forever and with their treatment have had positive outcomes. I will continue coming here and I highly recommend.

Ok seriously, I absolutely love Doctor Mussmannnnn (yup I'm screaming it lol) and his Team! They…read morereally have been taking great care of me and I noticed he's the same caring person to all the other patients as well (I say that because, it's always so packed in his office! Ppl are NOT going to come where they are mistreated ) He's a great guy and extremely HANDSOME wowwww ---NO, NO SERIOUSLY YALL !!!!!! Truly a blessing to his wife right! Oh, and his teammmm ( yup they love us too) they're also blessed to work together with such an Amazingly warm hearted person. And handsome ( oh I already said that!) Dr. Mussman projects his positive energy into his team and his humbleness into his work. He's patient and thorough. The whole place is so thoughtful! Imma need him to be my overall doctor ( primary care doctor lol) cause he really listens and doesn't seem distracted when he's caring for me and my family.) If you are looking for a Doctor who's willing to go the extra mile to care for his family (aka patients aka me ) , a surgeon who's well rounded and pays attention to detail and extremely professional ( all lll of his staff there are amazing and very professional, it's beautiful.) oh and his offices are very Classy, sexy, Sassy really inviting! They do it all there ( you just gotta check in out for yourself! Everyone is pretty and happy yk) I've been to some raunchy offices that do the same work that Dr. Mussman's office does . The people in an out of Dr. Mussman's offices look really pretty after the many different procedures that they do there (and trust me I beezz looking) But, Truthfully and seriously, I recommend Dr. Mussman and his team! He's passionate about his work, patients and his staff! He's truly amazing at his craft SERIOUSLY!!! He goes above and beyond to be perfect and make us perfect-because he genuinely cares about us! His team is so attentive to me, I don't even wanna leave! Gosh, all I can say is keep up the great work and kind heartedness Dr. Mussman and your awesome Team!!!! You can truly tell when your doctor really cares for his patients , it shows through his team they are very important in showing the character of the facility at any office yk. Love you guys!!!!! Samantha and family

It is my opinion that the radical procedure he performed on my son negatively impacted the…read moretrajectory of his life. He has chronic nerve pain from the many preventable post operative complications he suffered as a result. We were impressed by the online reviews. Our experience was the opposite of what I've read. It's hard to believe we are talking about the same provider.

Shaun, Premier Pain Management in Mesa is totally amazing! He's done PRP on my knee twice…read more Amazingly effective! He has a great staff, too.

My mother has had dementia that was progressing and then had a stroke which progressed it even…read morequicker. She has been utilizing the treatments, including the lasers offered by Premier Pain Management for almost a year and through the time myself, and my family have witnessed a plateau that has become a reversal in her ability to communicate, do daily tasks and so much more. The staff is amazing and truly believes in the outcome of not seeing the patients anymore, unless it is for lunch not treatment.

I highly recommend Active Life (and Dr. Lundquist, Medical Director) for its competent,…read morecompassionate, and efficient patient care. Book ahead, as they are busy due to the high quality of care and their excellent outcomes!

Excellent staff and doctors. I highly recommend this pain center for anyone having unanswered,…read moreexcessive discomfort. Both facilities are excellent.

Just like previous patients, I encountered a rude, condescending, bitter tiny receptionist. I said…read morehello because she obviously wasn't going to greet me. She was in the middle of a funny gossip fest with her coworker. Turned to look at me with no greeting after mine, and changing her expression to a very serious angry face, she said: name. I answered with a smile to show that I wasn't there to upset her very sad low life. As she checked my name in, she turned to her coworker again and it was instant smile and gossip about her situation. Again turns to me, flat angry face because I obviously interrupted her gossip time, hands me a clip board and with no further words, turns back to her story. I, being a client of over 2 years already know I have to fill out paperwork. But, if I was a new client, I would have been mad with the service. Thankfully my physician is great and friendly and caring. On my way out I made sure I walked over to the other coworker, with glasses, she was friendlier and at least said thank you to me when I handed over the clip board. She even asked questions for follow ups and wished me a good day. Now, even though she was the one talking with the rude unprofessional one before, at least she did her job when approached. I should give it less stars, but like I said, Todd is great. The other Doctor rushes you too much but Todd is on it. After 2 years, gota pick my battles.

I started a couple of years back. I must say my initial impression of the operation was poor based…read moreon the help I received from one of the NP's, Chris. I shortly afterward actually met with Dr. Siwek, Jr. He's a good doctor, knowledgeable and good at explaining options and treatments. The whole good nature of his practice goes completely down the tubes when it comes to communicating with this operation. No matter when you call, you are going to be on hold anywhere from 10 to 20 minutes. Then you are greeted by the unfriendliest of receptionists, who can't wait to pass you onto yet another line, where you'll wait another 20 minutes before you'll get disconnected. And when you choose the option of leaving a message to "save your place in line," you'll also never hear back from them. Also, the party that sets the appointments showed little empathy for me (can only assume all folks get the same treatment) having to wait 6 weeks in strong pain to get into see anyone in any of their offices. Siwek Sr. needs to either hire more people, and/or find someone to better train his existing employees to remember who his patients are - people in pain!

I'm going to say the typical "if I could give this place 0 stars I would" based on MULTIPLE…read moreexperiences my mother had. For her first visit she made an appointment at a location convenient to her and when she went in to drop off her new patient paperwork, they told her that the doctor she was scheduled with didn't come to that office which was not what she was originally told. She was then told that her doctor was leaving the practice, so she set up an appointment with a nurse practitioner for a few weeks later. Her telehealth visit was at 7AM in which the nurse practitioner did not show up to. My Mom had already waited an EXTRA two weeks because of THEIR scheduling errors. So she called and rescheduled the teleheath appt for the end of that day, which must have pissed the nurse practitioner off, because when she saw my mother she was extremely rude and rushed because she was so bothered that she had to stay an extra 30 minutes (if that) to take care of my mother as a patient, which is HER JOB. So, last week my mom tried to get a refill on her Gabapentin (which is NOT an opiate or a narcotic), and they denied her prescription. They never bothered to call her so she called them and was very rudely told she needed to see someone before they would refill it. By this point four days had already gone by and she was going to be out. The MA that called her back was extremely rude and told her she HAD to come in Monday if she wanted her refill. No courtesy, no options given, just nasty attitude. My mom said forget it and that she'd go see someone else (wouldn't you?). In the meantime my mom calls her primary care to get a refill to hold her over until she finds another specialist and this office HAD CALLED MY MOTHERS PRIMARY CARE AND TOLD THEM SHE WAS UNCOOPERATIVE AND THAT SHE DISPLAYED DRUG SEEKING BEHAVIOR. ARE YOU KIDDING ME. HOW, HOW could you do that to someone after treating her the way you did? She has NEVER, NEVER taken drugs in her life and HATES narcotics. So now my mother's Primary care wont fill her prescription and shes stuck being in pain and having to find TWO new doctors. I'm in the medical field and have been for 15 years and I have never thought an office was such trash in my entire life. SHAME on you. If I could call you every name in the book, I would. If you want patient care or expect to be treated with any kind of respect, don't come here.

If you are seeking true pain management, look elsewhere. There is such a high turn over rate with…read moreoffice staff, that you can't even remember who you spoke to last. They honestly do not care if you are without your pain meds. You can never speak to a live person unless you leave a message and wait 3 days for them to call you back. Then, they like to argue with you as if they know who you are. A 2 minute telehealth visit will run you about $400. Then they won't even call in your scripts. I have been without my medications for 4 days plus another 2 over the weekend. These doctors and practitioners do not take your health and pain seriously. This Estrella location is horrible. The Chandler location is much better. I am going to change businesses and report these jokers to the medical board for abandonment. Do yourselves a favor and find a better place with peoe who honestly care.

Absolutely horrible experience. I called the schedule my physical and spoke with their scheduling…read moredept. I fasted to have bloodwork done at my physical, but when I finally get back to the room the nurse practitioner Angela Carney apologized and said the scheduling department screwed up and shouldn't have scheduled me for the appointment because I wasn't qualified for a physical until November. I then receive a bill from the office for an office visit for $75. I've been on the phone numerous times to get it resolved and they refuse to write off the balance because of their mistake. On top of it, they tell me to reach out to the provider directly, but she's never available and doesn't return calls. I would avoid Village Medical at all costs. You are just a number.

Did not get to see a doctor. Incompetent administrative staff. I had a scheduled appointment, which…read morewhen set up by Village Medical they verified my insurance and plan number. When I went to the appointment the person at the front desk said "we do not accept this plan, even though they had verified my coverage when setting up the appointment. They said, but you can pay for the appointment in cash. Later they said we can have you insurance coverage changed by our representative, then I could attend my appointment. I said "no", I do not want to change my plan. I asked to speak with the office manager to discuss this problem. The front desk person said "there is no manager here". So I asked her to call the manager. She said she could not call the manager, but would send the manager a message. I have still not spoken to the manager. This is an example of the gross incompetence of the front office personnel. A patient properly schedules an appointment. The staff verifies coverage. The patient drives across town for the appointment, only to be denied the appointment, unless the patient pays in cash or ultimately agrees to change their insurance coverage. This is not the kind of incompetent front office staff that patients should have to deal with. Strongly recommend against going to Village Medical due to their incompetent administrative staff.