Just like previous patients, I encountered a rude, condescending, bitter tiny receptionist. I said…read morehello because she obviously wasn't going to greet me. She was in the middle of a funny gossip fest with her coworker. Turned to look at me with no greeting after mine, and changing her expression to a very serious angry face, she said: name. I answered with a smile to show that I wasn't there to upset her very sad low life. As she checked my name in, she turned to her coworker again and it was instant smile and gossip about her situation. Again turns to me, flat angry face because I obviously interrupted her gossip time, hands me a clip board and with no further words, turns back to her story. I, being a client of over 2 years already know I have to fill out paperwork. But, if I was a new client, I would have been mad with the service. Thankfully my physician is great and friendly and caring. On my way out I made sure I walked over to the other coworker, with glasses, she was friendlier and at least said thank you to me when I handed over the clip board. She even asked questions for follow ups and wished me a good day. Now, even though she was the one talking with the rude unprofessional one before, at least she did her job when approached. I should give it less stars, but like I said, Todd is great. The other Doctor rushes you too much but Todd is on it. After 2 years, gota pick my battles.

I started a couple of years back. I must say my initial impression of the operation was poor based…read moreon the help I received from one of the NP's, Chris. I shortly afterward actually met with Dr. Siwek, Jr. He's a good doctor, knowledgeable and good at explaining options and treatments. The whole good nature of his practice goes completely down the tubes when it comes to communicating with this operation. No matter when you call, you are going to be on hold anywhere from 10 to 20 minutes. Then you are greeted by the unfriendliest of receptionists, who can't wait to pass you onto yet another line, where you'll wait another 20 minutes before you'll get disconnected. And when you choose the option of leaving a message to "save your place in line," you'll also never hear back from them. Also, the party that sets the appointments showed little empathy for me (can only assume all folks get the same treatment) having to wait 6 weeks in strong pain to get into see anyone in any of their offices. Siwek Sr. needs to either hire more people, and/or find someone to better train his existing employees to remember who his patients are - people in pain!

Dr Wallace listens. We see him for back pain. He is very through and clear with his explanation of…read moretreatment. Dr Wallace's compassion and expertise shines through. He is truly appreciated. His schedulers are very pleasant to work with when getting set up for treatments. After reading some of these negative reviews, we are wondering who they really saw...not our Dr. John Wallace. Mike H. Pam B.

No past trauma, abuse or neglect compares to the feelings I have about this person. Numbed my back…read moreand molested my spine. Tossed me out like trash. I suffer from SMI conditions yet he is acting like his medical practice is MIDDLE SCHOOL. See yo in January, Happy New Years!!

Dr. Justin Singh was very caring and real with us. Even did surgery the same day because the spot…read morewas causing my husband so much pain, now 24 hrs down the road he's never felt better!

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

I'm going to say the typical "if I could give this place 0 stars I would" based on MULTIPLE…read moreexperiences my mother had. For her first visit she made an appointment at a location convenient to her and when she went in to drop off her new patient paperwork, they told her that the doctor she was scheduled with didn't come to that office which was not what she was originally told. She was then told that her doctor was leaving the practice, so she set up an appointment with a nurse practitioner for a few weeks later. Her telehealth visit was at 7AM in which the nurse practitioner did not show up to. My Mom had already waited an EXTRA two weeks because of THEIR scheduling errors. So she called and rescheduled the teleheath appt for the end of that day, which must have pissed the nurse practitioner off, because when she saw my mother she was extremely rude and rushed because she was so bothered that she had to stay an extra 30 minutes (if that) to take care of my mother as a patient, which is HER JOB. So, last week my mom tried to get a refill on her Gabapentin (which is NOT an opiate or a narcotic), and they denied her prescription. They never bothered to call her so she called them and was very rudely told she needed to see someone before they would refill it. By this point four days had already gone by and she was going to be out. The MA that called her back was extremely rude and told her she HAD to come in Monday if she wanted her refill. No courtesy, no options given, just nasty attitude. My mom said forget it and that she'd go see someone else (wouldn't you?). In the meantime my mom calls her primary care to get a refill to hold her over until she finds another specialist and this office HAD CALLED MY MOTHERS PRIMARY CARE AND TOLD THEM SHE WAS UNCOOPERATIVE AND THAT SHE DISPLAYED DRUG SEEKING BEHAVIOR. ARE YOU KIDDING ME. HOW, HOW could you do that to someone after treating her the way you did? She has NEVER, NEVER taken drugs in her life and HATES narcotics. So now my mother's Primary care wont fill her prescription and shes stuck being in pain and having to find TWO new doctors. I'm in the medical field and have been for 15 years and I have never thought an office was such trash in my entire life. SHAME on you. If I could call you every name in the book, I would. If you want patient care or expect to be treated with any kind of respect, don't come here.

If you are seeking true pain management, look elsewhere. There is such a high turn over rate with…read moreoffice staff, that you can't even remember who you spoke to last. They honestly do not care if you are without your pain meds. You can never speak to a live person unless you leave a message and wait 3 days for them to call you back. Then, they like to argue with you as if they know who you are. A 2 minute telehealth visit will run you about $400. Then they won't even call in your scripts. I have been without my medications for 4 days plus another 2 over the weekend. These doctors and practitioners do not take your health and pain seriously. This Estrella location is horrible. The Chandler location is much better. I am going to change businesses and report these jokers to the medical board for abandonment. Do yourselves a favor and find a better place with peoe who honestly care.

Shaun, Premier Pain Management in Mesa is totally amazing! He's done PRP on my knee twice…read more Amazingly effective! He has a great staff, too.

My mother has had dementia that was progressing and then had a stroke which progressed it even…read morequicker. She has been utilizing the treatments, including the lasers offered by Premier Pain Management for almost a year and through the time myself, and my family have witnessed a plateau that has become a reversal in her ability to communicate, do daily tasks and so much more. The staff is amazing and truly believes in the outcome of not seeing the patients anymore, unless it is for lunch not treatment.

I have been a patient since 2010, the staff has changed quite a bit, with the growth of the…read morepractice, but I have always been treated well by the nurses and NP's. Dr Saini is very kind, and always answers any questions or concerns I have regarding procedures. Dr Johnson Wong is amazing, always listens and helps me with any issues I have. They don't try to push pain meds, and send you away, they actually care and try alternative options to help.

Very professional only complaint is the wait for a procedure is never on time but other than that I…read morehave been a patient for over 15 years and have always been satisfied with the results

My 86 year old mother went for a scan yesterday and was complaining about her legs were in pain!…read moreUpon completion they helped her up but when she complained she could not walk no one helped her walk to the waiting area or offered her a wheelchair!! She was holding onto the wall the entire time as your staff watched!!! She was shaky and when she got to the waiting area just wanted to make another appointment!! She clearly could not stand!!!! You should be ashamed of your staff and office!!! There was no respect, empathy and your quality care for patients is lacking!!! I will complain with the AZ Medical Board next!!! Do no harm is the oath you took!! If she fell and broke a bone I would've sued your office. Do better and act like decent human beings!!!

I feel like I am really in good hands at Heart One. I have met some of the best doctors and people…read morewho work there.

I highly recommend Active Life (and Dr. Lundquist, Medical Director) for its competent,…read morecompassionate, and efficient patient care. Book ahead, as they are busy due to the high quality of care and their excellent outcomes!

Excellent staff and doctors. I highly recommend this pain center for anyone having unanswered,…read moreexcessive discomfort. Both facilities are excellent.

Dr. Dabas is just the best. Bless him :) he has changed my life in so many ways with health and…read moreencouragement! Receptionists are amazing ! And when there is a miscommunication or misunderstanding they make it easy to fix !

It is not professional to wait until the day before an appointment to inform a patient that their…read moreappointment is cancelled because records are missing. If you're the administrator, as it states in the job title, to process the referrals in a timely manner. If you are receiving a referral, your admin representative should be requesting outside records from the facility directly. Your establishment, to include Sara, are a disappointment to healthcare community! Please make a professional and respectful effort to get medical services to patients in need.

I spoke to Lizette on Friday at 11:40 am. Lizette was defensive and RUDE! When I tried to explain…read moreto her that the new phone system doesn't work her blunt response was, "IT DOES WORK". I was not even finished completing my sentence. As I tried to explain to her again, that it doesn't work when I get transferred to the Avondale office, she interrupted me again stating, "YOU'RE TALKING TO ME RIGHT NOW, IT WORKS!" I am appalled that you let someone speak to customers like this. I told her not to take so much offense and listen to what I am saying, when I get transferred nobody picks up, and it goes into a loop of press 8 to speak to the Avondale office. Even Hulga from that office said, "They are having trouble with the new phone system." I am trying to reschedule a procedure and I cannot get through. I am looking for a resolution to this matter, when I asked to speak to her supervisor again she was rude and said, "NO, THEY DON'T TAKE CALLS!" and gave me this email in hopes that I wouldn't write to you and complain...

From the owner: Welcome To Advanced Pain Management Advanced Pain Management…read morehas been providing high-quality, convenient, and affordable pain management services for adults throughout the Phoenix metropolitan area and in Tucson, Arizona, for over 20 years.  At their 10 offices throughout Phoenix, Glendale, Chandler, Mesa, Surprise, and Tucson AZ, interventional pain management specialists Vikramjeet (Vik) Saini, MD, and David Delatte, MD, focus on providing patients with long-term pain relief from a variety of acute and chronic conditions. The practice offers next-day appointments, so patients can get an accurate diagnosis and begin treatment as soon as possible. For help managing a chronic pain condition, call the nearest Advanced Pain Management office to schedule a consultation, or book one online today.