Absolutely horrible experience. I called the schedule my physical and spoke with their scheduling dept. I fasted to have bloodwork done at my physical, but when I finally get back to the room the nurse practitioner Angela Carney apologized and said the scheduling department screwed up and shouldn't have scheduled me for the appointment because I wasn't qualified for a physical until November. I then receive a bill from the office for an office visit for $75. I've been on the phone numerous times to get it resolved and they refuse to write off the balance because of their mistake. On top of it, they tell me to reach out to the provider directly, but she's never available and doesn't return calls. I would avoid Village Medical at all costs. You are just a number. read more

Did not get to see a doctor. Incompetent administrative staff. I had a scheduled appointment, which when set up by Village Medical they verified my insurance and plan number. When I went to the appointment the person at the front desk said "we do not accept this plan, even though they had verified my coverage when setting up the appointment. They said, but you can pay for the appointment in cash. Later they said we can have you insurance coverage changed by our representative, then I could attend my appointment. I said "no", I do not want to change my plan. I asked to speak with the office manager to discuss this problem. The front desk person said "there is no manager here". So I asked her to call the manager. She said she could not call the manager, but would send the manager a message. I have still not spoken to the manager. This is an example of the gross incompetence of the front office personnel. A patient properly schedules an appointment. The staff verifies coverage. The patient drives across town for the appointment, only to be denied the appointment, unless the patient pays in cash or ultimately agrees to change their insurance coverage. This is not the kind of incompetent front office staff that patients should have to deal with. Strongly recommend against going to Village Medical due to their incompetent administrative staff. read more

This had to be the worst run office ever. 1 appointment I waited an hour in the waiting rm, the next was a Virtual appointment never got connected but they made sure I paid. the next time I made appointment in office waited 45 minutes before they told me the Dr wasn't going to make it. this last one I had to take time off of work. WORST OFFICE EVER!!! read more

I went to Village Medical on 107th Ave and Indian School in Phx. I went for the free yearly wellness exam and was sent a bill for $40. They did the same thing last year but I liked the Dr so I thought I would try again. Second year in a row I was charged for a free exam, and they don't care. They told me something was done or discussed that is not part of the exam but because of what happened last year I specifically told them I didn't want anything done that wasn't included for free. Apparently, they don't care and just want to get money out of you. Find another honorable place for your medical needs. They only want your money read more

If you need to see a doctor, do not rely on village medical. Find a doctor somewhere else. With Village medical, you'll have to wait for your appointment for 3 months. it goes without saying that when you are sick, you won't wait for 3 month to address your problems, so you will turn to another doctor, or a company. But you make your appointment just in case, then in 3 month, you cancel your appointment because by that time, you don't need to see a doctor any more, but you make another appointment, again just in case. After a while, you get sick and tired of this stupid game, and switch to another company. I would NOT recommend Village Company even to my enemies. read more

Village Medical is the absolute worst company I have ever experienced in health care, and that's saying a lot! They have LESS THAN ZERO customer service and it's normal for them to make you wait for over an hour for an appointment, whether in person or virtual. read more

I waited 2 weeks for an appt. drive 30 min to get there. Then at the check in ... it gives you addresses to choose from, none of them was my address so I asked for help & they said they couldn't help me. So no doc. VILLAGE MEDICAL is scum read more

I would like to say good thing about village medical center there staffing is excellent and there doctor and nurse are great this is my second time coming here and I like the staff here Dr Tracy l King is excellent doctor she answered all of my medical questions in a professional way I think God I made excellent choices coming here she made sure I had all of my medicine up date she checked my diabetes and my blood pressure I would gave them 10 stars read more

Run! AVOID AT ALL COSTS!!!!!!! The only reason I am going to Village medical is because my doctor transferred there. I've been with him for 11 years. He works at the Village Medical in Anthem. There's only one number to call for appointments, referrals, and all other needs. This number is to a call center in India! The phone calls are answered by both men and women. They always ask what it's about before putting you through (which they never do!) this time a man answered my call and since I was having female personal issues, I told him to write down that it was for a personal urgent issue. He told me that if I did not tell him exactly what it was regarding he would not put me through. He was arrogant and dismissive. His voice was filled with distain and power. I told him this was an urgent matter and asked for the soonest appointment possible. He chuckled! Yes, I said CHUCKLED! He told me he would be happy to give me an appointment and with a gleeful tone informed me the soonest would be September 25th!!! This was the beginning of July! Basically, a man on the other side of the world refused me medical treatment! A guy in a call center does not have the right to deny me medical treatment or make decisions about my care! if you call with a question, they will put you on hold and contact the office. When they come back on the line they give you an answer which has nothing to do with the question you asked! When I informed them of this they told me that this was what they had been told and all they could do was leave a message for a callback. Which of course never comes! Village medical is owned by Walgreens. They are losing money and are trying to sell off these clinics. I am not the only one. Patients are leaving in droves!!!!! I tried to reach out to Corporate. I have left numerous messages for Corporate and of course none of my calls have been returned. This is not about the patients it's about money. RUN!!!! It's NOT the doctor's fault. It's Village Medical. read more

Have been with my physician for many years, now they are with Village Medical. Just got out of the hospital and need a follow up appointment plus still ill. Called to get a follow up appointment and they said they cannot see me for 60 days! Staff rude said that they will call back regarding appointment and they don't. read more

AVOID, AVOID, AVOID! We've had to deal with this crappy company for two years because both of our awesome Doctors re-located there. 1 has left, and the other is leaving next month, both can't stand the company. We had 1 last visit this morning for my wife who has medical issues waiter 1 month to get in. get a call this morning 1 hour before appt. saying he isn't working on Monday's and Tuesday's anymore. Called to get a new appt. She said only opening is July 16 (a Tuesday a day before he leaves. no "I'm sorry" or our mistake, or "we'll fit you in". Also needed a translator as she spoke broken English. this was just the latest in 2 yrs. worth of screw ups by them. read more

Rude staff, slow to respond and don't expect to see an actual Dr. 2 yrs, multiple visits including a Physical and not once did I see a Dr. The first NP was pleasant but even she couldn't stand it there. Her replacement is the last straw will never recommend or return to Village Medical. read more

I went in for an annual physical which is provided by my insurance. During the visit, the Dr. asked if I had any other questions. I asked him about a couple other things as it had been a few years since last appointment. The Dr. then rushed me out of my appointment(less than 30 total minutes) by saying "I have other patients to see". Followed was a bill for an additional "office visit". I called in to inquire and nobody could give me a sufficient answer as to why my annual physical turned into an additional bill. Refusing to pay this, Village Medical would rather take me to collections over this. Needless to say, I have not been back nor will I. read more

Months later after being asked how to contact me, providing information 3 times and I have received no contact at all. it's now time to visit my doctor in-person and I am sure the same ignorant and incompetent people will still be working there. Messing up prescriptions, not doing refills, not giving proper paperwork for blood tests, scheduling an appointment for 9am but being so overbooked so I won't be seen until 10:30. So looking forward to this, wish my doctor would leave this corporate ran medical facility that only cares about $$ instead of actual healthcare. read more

my dr is great ..seen him since 2006..but village medical took overand they are TERRIBLE .. can't reach the office, portal is not well monitored, so rx not timely. staff changes every visit , appts cancelled last minute, had lab appt cancelled bec no help,to draw blood ..... he is losing many in his practice bec of village med. they respond to reviews pretending to,be interested but they never contact you and if you call them its a centralized call center and they do nothing STAY AWAY they Took over a great practice and ruined it read more

I actually liked my doctor however it is almost impossible to get a timely appointment. The office staff and appointment department are sub-par at best. Their response times are dismal. There is absolutely no way to call to the local office with concerns. And getting a referral to a specialist in a critical emergency is useless. I just don't feel they value me as a patient or take my well-being into consideration. read more

What a waste of time and money. I tested negative for covid and Krista Hawkins-PA ...no joke was 45 mins late to our appt. i have a horrible sore throat and she didn't even request for a strep test. Immediately resulted to putting me on anti biotics with out confirming what i have. She was cold. Unwelcoming. Ever since my old doc turned into village medical it's been nothing but horrible careless service. Doctors, PA's. All. Will not be back. Not even to see my primary care anymore... after that visit. read more

poor billing. miss coding I'm my tests. billing is done overseas! Village Med is a poor operation! avoid this company.

I am a wound care provider and happen to treat a patient affiliated with Village Medical. This patient required PCP involvement, and here are my biggest issues with this company: It took 4 days for someone to call me back and the provider obviously had little knowledge and/or empathy for my patient's situation. Furthermore he was unable to connect me with another service line of Village Medical - the home care site. He did not have any numbers. I finally found this info and when I called mid afternoon, the office recording stated the office was closed. I called at 2 other times during the day and received the same recording. This morning I called and the answering service connected, I explained the situation and was told that I should call back during normal business hours. Before I could even ask what exactly that time was the answering service hung up on me. I believe in communication, not just with my patients, but also with other health care professionals that are involved in my patients care, this group is displaying unacceptable behavior. I would not recommend Village Medical to my patients. Annette Kietur read more

I saw Shannon Costello PA, This person needs to be a nurse or medical assistant. She was very nicely practicing ageism. I might as well been invisible. She did not listen, comprehend or even get a crap about my concerns. When I asked for a script for 90 days of meds, she gave me 5 pills. Not a controlled drug...just my daily meds. Her attitude upset me so my blood pressure increased. She kept insisting that I increase my b.p. Meds. So when I did Increase them, I ended up in emergency due to edema and chest pain. She didn't even consider my medical history or my requests to change meds. If you value your life, Stay away from this person. She doesn't know her butt from a hole in the ground. read more

Have had bad luck with PCP in the past so was looking for someone new, went to village medical on 107th and Indian school and saw Striker. Had to go to the ER with chest pains, left arm went numb, and pain in my jaw. After being treated at the hospital I was told to follow up with my PCP I called and explained the situation and explained that I need to be seen to set up apts with specialists ASAP, I go in for my scheduled apt and the receptionist has me check in and sit down (knowing I was there to see Striker because I told her before sitting down) I wait for ten min before being told that she wasn't coming in today and that someone had called me and told me. I informed her that I received no such call, and she repeated it again that someone HAD called me. Instead of arguing further, I show her my call logs and ask her if she sees a call from this office. Without looking at me or retracting her statement or even just apologizing for the mistake, she tells me "well either way you're not seeing her today, would you like to reschedule?" Then tells me the next available apt is 2 weeks away. I tell her again that the ER wanted me to follow up as soon as possible to figure out the cause. She says nothing, and I left. It felt like a twisted version of the Truman show, twilight, and punked mixed together. Good God don't go here. read more

After signing up online for a new appointment, I received a call back from a Veronica who set me up to see Dr. Angela Sturdivant. She came highly recommended. I called Village Medical yesterday to ask about my medical records coming from Chicago - should they be brought with me for appt on April 6th at 1pm, emailed, or faxed? I was told that they had no record of my appointment by either last name or birthday. The person I spoke to didn't even offer to try to get me back on the schedule or another day. I told her that she just lost a new patient. I have since found another doctor and I DO NOT RECOMMEND VILLAGE MEDICAL AT ALL. They never even attempted to get me back on the schedule. Interestingly enough, I read that when this doctor was at a previous firm, the front desk refused a man (he wrote the review) who had an appointment and Dr Sturdivant would not see him because he did not have an appointment. He tried for 45 minutes to explain that he did have an appointment. I let that go and thought that with the great recommendation, I was willing to go to such a good doctor. It starts at the front desk. If you screw up on an appointment, don't expect me to be going to the doctor. And perhaps the firm should employ more competant people. I even had the woman's name who confirmed me. I give Village Medical an F- rating. read more

Worst doctors office ever. I have paid the same bill twice and now am told I have been sent to collections even though I have provided proof that the bill was paid. Super bad customer service, very rude to their cliental. This office are a bunch of CROOKS!!!! read more

I have never had any issues with this place up until recently. I do not recommend this medical center. They seem like they don't care about their patients health at all. I have been out of my medication for a week now, and it's psychiatric prescribed. I can't have it refilled without speaking to my psychiatrist. the multiple times I've called this week I have gotten nowhere. They put in urgent messages to the doctor and have tried to contact him directly and the receptionist told me he can't get through to him and he's not sure why he hasn't called me back. It's been days, and for a doctors office to not call me back is ridiculous. This isn't a refill for ibuprofen it's a medication that really messes with my physical and mental health and the doctor knows that. When i was first prescribed my medication i never even saw the psychiatrist, but he's the only one that can refill my prescription. When i called the first day they left a message with a different doctor. And when i called back the next day they told me that doctor could not refill my meds. So why didn't they call me back to tell me that? Instead i was waiting on my prescription at the pharmacy for 5 hours. Then had to call the doctors back just to hear that piece of information. They then sent an urgent message to the right doctor and i gave him 24 hours to call in my refill. And he never did. It just seems very unreliable and incompetent for them to take there job so nonchalantly. I will NOT be going back to this office. read more

Since southwest medical became village medical since then their service has been a greater disappointment. Now they blame errors on each other. If you get double-billed the customer service bafoons tell you to just pay it. That's not happening we intend to raise hell until someone fixes the problem. read more

Went to the village medical on 83rd and Camelback to pick up documentation only to find out that even though it's stated that you close at seven, receptionist confidentially stated that as well but apparently today was *around 7 given I showed up at 6:50 and the doors were locked and closed. I live in buckeye and had to drive after work for this document just to be turned away before the posted closing time. Bad service and unacceptable that you closed 10-15 before 7 but yet state that's when you close. read more

I went to the Gilbert Arizona location about 3 weeks ago and saw Dr. Laura Way. She was a phenomenal doctor, I not only enjoyed her but their entire staff and the office location was extremely nice. However, I made an appointment online and filled out all the paperwork online and selected it as a wellness annual visit, I went in completely healthy with no complaints- all I needed was a regular check up and to get my inhaler prescriptions refilled. I received a bill that was way over what it should have been and showing that my insurance didn't cover most of it. After speaking with my insurance I found out they coaded my appointment as a sick visit. I've called into village medical customer service billing department twice now to ask for help. My 1st call was over a week ago in which she took a ton of notes put them in my file and said I would receive a call back within 24 to 72 hours. A week later I have still not received a call so I called in this morning and spoke with a representative that sounded extremely intoxicated, slurring her speech and hiccuped the whole time. All she could tell me was someone will call me back about "my issues" without providing me any sort of a reference number. It's a shame to find such a nice location and a great doctor but to find out they are coding things very unethically. I am hoping my issue can be resolved and I will absolutely remove my review or possibly change it however based on the last 2 weeks I doubt that will happen and will have to take legal action. No medical practice should be unethically coding visits to take advantage of the insurance system nor it's patients. Long story short I would avoid this place at all cost if you have insurance and expect to only pay what insurance doesn't. Also if you are looking for helpful friendly competent customer service this will also not be the place to go. read more

Worst practice I have yet seen. This is not a medical business but an insurance scam. Multiple letters from CEO (who is not licensed to practice medicine in Arizona) providing medical advice on which Medicare Insurance to purchase. In addition, called by insurance agent from this company offering to review insurance (unsolicited). Continued solicitation attempts even after request to stop contacts. Complaints filed with company supervisor which received no response even after repeated statements that I would be contacted within 24-48 hours to resolve problem. Privileged personal and medical information utilized for solicitation purposes and shared without consent. Have sought new doctor at another office. read more

Unethical billing practices. My appointment was covered 100% by my insurance, but I was later sent a bill for a co-pay. After speaking with my insurance and the medical office I learned that I was later billed for service that wasn't performed. read more

I have been a patient with Dr Keller for years and I am so thankful for him! He is an amazing doctor. This new office is beautiful

All staff and Dr amazing. Actually interested in my health, which is rare these days. So efficient, polite, and caring. I can hardly believe I was fortunate enough to find this place. Highly recommend! Beautiful office, too. They're even very nice on the phone! Dr. Keller so nice and attentive. You need to check this place out if you are tired of being mistreated and ignored by your current doctor's office. read more