The hearing aids themselves cost a little over $6,000, and UHC covered everything except the $290…read more I was never informed that there was an unpaid balance, and I did not know the account had been sent to collections. I was called, by Shelly, who informed me--rather bluntly--that the Hearing Aid Center no longer accepts Partnership HealthPlan as a secondary payer. She also told me I would need to pay the $290 before I could be seen again. I find it disappointing that after being paid more than $6,000, the center is unwilling to see a patient over a remaining balance of $290, without even offering a payment plan. My experience left me feeling that the priority at this center is money rather than patient care, and that I was treated dismissively because of an outstanding balance I was never informed about. I am sharing this so others are aware: make sure your insurance information is correct and confirmed, and always check what is--or is not--being billed or paid. Based on my experience, I would encourage others to proceed with caution if considering this Hearing Aid Center or go somewhere else for services.

I'm happy to say the business manager Irma reached out to my wife and I regarding this matter. Irma…read moreasked us what had happened and apologized for the service provided. She values customer service and takes it very seriously. The powers that may be have made our situation right and resolved any issues we may have going forward that is customer service. We are happy because Karen and Denise have always been great to my wife and she would have missed them. I'm changing my 1 star to 4 because if this never happened a 4 star is what both Karen and Denise are. The front desk was our complaint and really is the face of the company. Because of Irma stepping up and taken ownership of the problem my wife doesn't have to find another place. Thank you all again.

New Hearing Aids and are they great! Thank you to the Costco Vacaville Hearing Aid center pro's…read more Asked for help and advice. I think I got what I was after and even more.

What a great experience it was to work with the Vallejo Costco hearing aid department. Karin was…read moreextremely helpful and kind. She was informative and gave me many options to choose from. The process was very smooth and quick. I highly recommend them for their knowledge and efficiency!

I wish I could give more stars...... I am not sure if one…read morehas to be a Kaiser member to use this center or not, but after hearing horrid things about this place I decided to check it out for my self since my policy offered financial insentive if I use this facility. I wanted to see for myself before I went ahead and forgo the $$ and take a pass on the financial insentive.... The reviews I have heard were SO WRONG!! I have had nothing but exceptional service. The entire staff is very friendly and I truly get a feeling that they actually care about me! I feel the financial insentive was just an added bonus to the great service and care I recieved and continue to receive at this facility. I even got my friend to transfer to the Hearing aid center and she has been happy there as well. ...

Did not have a very good experience at Kaiser hearing department. I felt I was being rushed to get…read moreout of there, and they were $1000 more than I was quoted elsewhere. As a Kaiser member I would've thought the prices would be less not more especially that we are members

Ray came to my house recently to clean and address poor performance in my hearing aids -for free-…read more He wouldn't take my money. How is this possible?! Thank you for your generosity.

FANTASTIC SERVICE! Ray came to our home on the same day we called. Not only did he fix the hearing…read moreaid in our home but he refused to accept any payment for his services. He told us "this was easy" and to call him again when we have a "real problem". :) He said he doesn't charge for his services unless he has to send the hearing aid(s) out for repair. You just don't find service like this anymore. Also, be prepared for his jokes :)

Just a quick note about about Jessica. I've taken my mom to this Oakland location a few times…read more Jessica has always been compassionate and helpful. Even when I know she has been a bit stressed out, Jessica has always been understanding and supportive. Recently when my mom lost her hearing aids and we were looking at replacing them, Jessica was gracious. Thank you Jessica. Matt says if you or a loved one may need hearing aids, drop by and see Dr. Crookston and Jessica.

We will not be going back to this office. The office experience was horrific. The provider, Raymond…read moreCrookston was fine, however the front desk lady is extremely rude. She was telling me that is the office policy to charge the customer the out of pocket ahead of time, even though I said to her that our PPO doesn't have a copay, but I paid anyways. A month later a get an EOB from my insurance that they had covered everything at a 100% including the office visit. ( interesting that on top of the test, which was what I made the appointment for, they charge an office visit) It took me several calls and voicemails left that they needed to refund the copay they charged me ahead of time. If it wasn't for the EOB I received from my insurance, I wouldn't know that they paid fully. I believe that the office should have either called me to let me know that my insurance pays it all and therefore they would send me a check with the amount they charged me ahead of time ( office policy) or just send me a check with a note showing that they were paid by my insurance and returning the copay they charge ahead of time per office policy. That really rubbed me in the wrong way. It felt that they would have kept my money if I didn't go after it. So, a couple weeks ago I made an appointment for my husband and explain what had happened to me and asked them to please send it directly to the insurance and don't charge ahead of time as I didn't want to have to run after them to collect the fee they have a policy to charge. My husband primary is Medicare and secondary is a PPO. He paid as per policy, even though I had explained to the lady at the reception what had happened before and she said that she understood. I just got off the phone with her, who was extremely rude and had an awful attitude. I asked if she could please send the receipt to our insurance showing the payment. She rudely said they don't do that and told me that I said to her that she didn't know how to do her job. I never ever said that. I said that it was upsetting that k had to keep calling them to get my money back as they were paid by my insurance. Anyways, I tried to use them again. Big mistake! Will never be setting foot at the Lakeshore location again and will make sure to tell friends and family to stay away. I think the lady in the front desk would be better off working at the DMV as a clerk. It would suit her much better.

I want to be charitable in writing this review. I believe that Jennifer and Deanna at Bay Area…read moreHearing Services (BAHS) did their absolute best to provide a good service experience, but unfortunately they failed at doing so. They were friendly and tried to be accommodating, but my experience there was ultimately very disappointing. Prior to coming to BAHS, I had worn a pair of Signia Silk 7x CIC ("completely in canal" = virtually invisible) hearing aids for five years, which were provided to me by an excellent local provider. I was very happy with them, but they were now old and rather obsolete. Unfortunately, my health insurer now requires that patients work through a hearing reseller called Amplifon rather than directly with hearing aid providers, and my previous provider does not work with Amplifon. Amplifon therefore referred me to Bay Area Hearing Services. Here are the reasons for my disappointment: 1. Although it had been over half a year since my last audiogram, Deanna declined to perform a new audiogram prior to fitting me with hearing aids, because "your previous audiogram is probably good enough" (!) This means that even though they were offering me new hearing aids made by a different manufacturer, serviced by a different provider, and with a completely different hardware profile from my previous aids, they did not intend to test my hearing at all in order to fit them. 2. Although BAHS is in the Amplifon network, BAHS staff are not proficient in Amplifon's processes and procedures. Jennifer did not know how to use Amplifon's software interface at all, and Deanna had a considerable amount of difficulty navigating it. 3. Most disappointing by far is the fact that the hearings I was ultimately sold turned out not to feature ANY of the features or benefits that Deanna had promised when she was offering them to me. NOT ONE. I had stated from the outset that I was only interested in CIC hearing aids. I did not want a device that was visible from the outside. Deanna had recommended the Nexia 9 hearing aid, manufactured by a company called ReSound. She spent several minutes presenting a demo of the Nexia phone app, highlighting features like bluetooth, wireless operation, volume and balance control, telehealth remote adjustment and customizable hearing programs. BAHS did not have demo hearing aids on hand to demonstrate these features, but Deanna assured me that the hearing aids she was selling me would include all of them. Delighted with the demo, I proceeded to have wax casts made of my ears and paid for the hearing aids. Deanna gave me a brochure detailing the features of my new hearing aids, and sent me on my way. Shockingly, Deanna phoned me back about half an hour later (while I was in the car driving home) to admit that in fact, the hearing aids she had sold me had NONE of the features she had demoed and promised. NOT A SINGLE ONE. They were not wireless, did not have bluetooth, did not work with an app, and had only pre-defined programs that could not be customized. They did not feature a volume control or balance control. They did not support telehealth remote adjustment. The programs could only be changed by removing each hearing aid from the ear and pressing a button on it, then doing the same in the opposite ear. THE BROCHURE SHE HAD GIVEN ME WAS FOR A COMPLETELY DIFFERENT MODEL OF HEARING AID (and was also outdated, it turns out). Even this information was relayed to me in an inaccurate and piecemeal fashion, and it was only after a follow-up call the next day that Deanna clarified for me the inaccuracies she had conveyed in the previous call. 4. When it became clear that this was what a less charitable customer might call a bait-and-switch, I asked the phone receptionist to cancel my order and refund the money to my credit card. (It was now Friday afternoon.) Unfortunately, the receptionist told me there was no one in the office who knew how to cancel an Amplifon order or process a card refund, and that there would not be until Monday or Tuesday. I ultimately had no choice but to phone Amplifon's corporate office in Minneapolis and process the refund through them -- a process which took about an hour and required my speaking with three separate individuals. Had I not succeeded in doing this, I would have had to file a claim with my credit card issuer. I can see that there are many very positive reviews for BAHS here, and I believe all of the reviewers when they say they had an excellent experience there. I'm confident that most of BAHS's customers do not come through Amplifon and do not specifically request a CIC hearing aid, which may be why they may not experience the frustrations that I did.

I can't express how amazing Deanna really is!! She truly an angel!! My mom has Alzheimer's/…read moreDementia and is not able to go in but let me tell you she goes above and beyond and is always willing to help us. Without her my mom would not be able to hear. I would definitely recommend her to everyone!! Not to mention her staff is always so welcoming. They're all awesome!!!

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!