I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!

A friend once told me that if you have difficulty hearing, then perhaps you should try getting…read morehearing aids. That advice, from a friend, led me to the Better Hearing Center more than 10 years ago. I bought my 1st pair of hearing aids from that center, where I was tested and obtained very specific results regarding my hearing loss and the possibility of assistance through multifunctional hearing aids. The Audiologist, Ms. Flores, is extremely proficient and familiar with specific hearing loss and electronic assistance through various make and models of hearing Aids. It's always a pleasant medical appointment and the staff is both friendly and professional, i recommend the Better Hearing Center for all medical hearing tests for Everyone. In this day and age, hearing the exacts words spoken is crucial to daily life.

Everyone is helpful and friendly and very knowledgeable. Couldn't ask for a better group of people…read moreto help with my challenging hearing

I recently had the opportunity to meet with Valerie Fitzgibbons, who is a professionally trained…read moreaudiologist with Hearing Science of Walnut Creek. After having a recent hearing test and speaking with my doctor, I had to find a reliable and dependable hearing aid provider. I met with three different hearing aid service providers in the East Bay. My experience with Valerie was exceptional. She explained everything to me and compared it with my hearing test results to give me professional guidance on what would work best for me. We discussed a particular hearing aid make and model I was interested in and she gave me a reasonable and fair price. She did not try to pressure me and was very helpful, friendly, and supportive. In the end, I did not end up using Hearing Science of Walnut Creek, only because I found another provider, which is closer to my residence. Otherwise, I would be using their services and expertise. I highly recommend Valerie Fitzgibbons and Hearing Science of Walnut Creek.

My husband recently switched to go here from another audiologist and has only amazing things to say…read moreabout Greg. My husband has had a difficult time with the transition to hearing aids: he started needing them in his forties which was emotionally challenging. He finally accepted the need, but then had a series of issues. When his last pair of ($7k!) hearing aids started to die (just out of warranty), he found a pair of hearing aids he was interested in called Oticon zeal, and found this audiologist with competitive pricing and incredible customer service. It's so refreshing to have my husband have so many positive things to say about his experience with both the hearing aids AND the audiologist. Greg is super candid, honest, and incredibly knowledgeable. Dare I say I almost look forward to needing an audiologist myself (haha).

I had Starkey hearing aids that were replaced while under warranty in May 2024. I went for an…read moreannual hearing test in January of 2025 and there was additional loss in my left ear. My ENT suggested that Bi-Cross hearing aids might be appropriate After working with the PH office we went with Bi cross and I had the first follow up appointment on February 25, 2025 and between that time and April 29, 2025 I returned to the office at least Nine times trying to get the hearing aids to work. Then we went on vacation to Europe and during that time I found the hearing aids to be so ineffective that I stopped using them. I notified the office on my return , May 28, 2025 and they asked me to go back to the office and they performed some new measurements and I tried them for three weeks and I returned to the office and reported that these' ineffective hearing aids we're having a very negative impact on my intellectual ability so much so that I had stopped using them and gone back to my old hearing aids. I ask for a refund because while I had tried to be patient and cooperative they were not able to deliver a functional solution The first response was that it was past sixty days and they couldn't be returned but they would try to work out something with Starkey. To date no resolution or communication. Starkey's website states that it can take up to four months for the brain and the hearing aids to be effective. Any response would be appreciated

I've waited way too long to thank you for the REAL hearing test. I wake up everyday and say this…read moreis the day I'm going to let Justin know what a gift that hearing test was. What you and Tony accomplished that day gave me back normal hearing without sounding like I'm in a tunnel. In fact it is so "real" that I forget I'm wearing hearing aids until I need to change the program or increase the volume. That last adjustment that you and Tony did made all the difference.

I really appreciate Toby Hill for hearing evaluation. I have mild to moderate upper range loss…read more It is fairly stable over the past 10 years. I am not a good candidate for hearing aid because I am very noise sensitive. I use noise canceling headphones a lot. Toby is very empathetic & supports me without judgment. I highly recommend this practice. I was treated with courtesy & respect.

Mr. Hill is very professional, friendly and the staff is very efficient and adheres to Covid…read moreprotocols. I have been using them for over a year now and they are very responsive to my questions and provide very detailed answers. Hearing Aids are very high tech now, so getting help is essential. Highly recommend them!

This review is for the lack of care and treatment my 100% disabled veteran husband encountered with…read moreprovider Harpreet Bal at EBN At each visit she provided no options for my husband ! She did insist on repeating the cognitive exam , even though he'd already failed to get above 12 on 3 prior tests and had a long hx with JMH of low scores (she gets xtra compensation for giving these exams ). Not so much as a baby aspirin was prescribed. No therapies , procedures or alternatives were provided ! The worst care possible and irresponsible healthcare IMO. Then we get a certified letter from the doctors at EBN today warning us they will not provide any care or service after April 30, 2026. What care ? What service ? All you did was say 'there is nothing I can do '. But you kept dragging us down to San Ramon to collect your copays and your paycheck from our visits . I sent a email cursing you out. So you threaten me with cutting him off? That's a blessing , not a curse you worthless pos! ! Avoid them at all costs ! The worst part! I thought she was an actual provider. When my husband required a backyard ADU with handicap access , we couldn't get the loan without 2 provider letters stating he was unable to manage his legal, financial and medical affairs . She doesn't have any legal authority to write letters ! None! We wasted 3 yrs with this inadequate provider with no licensure to issue statements of fact on my husbands medical condition! Complete and utter irresponsibility and misrepresented her authority from the beginning. We thought she had licensure. Avoid them at all costs

I was concerned about using East Bay Neurology because of some negative reviews but my experience…read morewith Thuy Nguyen was excellent. She listened, included me in decision making and explained everything. The front desk people were great.

De. decant is very great. I have had balance issues for the last couple years. He checked my…read morereflexes, my motor senses, and more. He made extensive notes and listened to my symptoms. The office staff was friendly to me and everyone definitely made the experience worth everything!

It is standard practice in any medical office for staff to identify themselves when answering the…read morephone. Many of us need to document who we spoke with, and providing one's name is as basic as confirming any element of communication. When I called this office and politely asked the MA for their name, I was met with attitude and a snarky "How may I help you?" simply for asking a basic question - he tone and unprofessionalism were what stood out. Upon further review, this doesn't appear to be an isolated incident--this type of attitude seems to be commonplace at this office. If multiple staff are responding this way, it suggests a larger issue with office stress levels, training, and customer service. Patients and caregivers deserve courtesy, transparency, and respect, not pushback for asking standard, reasonable questions.

Dr Barakeh is very thorough and explains things well. His staff is also very efficient.read more

I've had excellent service from both Dr. Wu and Dr. Barakeh. If there are problems with my glasses…read moreprescription, they are quick to re-examine me and make adjustments. The office staff is very friendly and helpful. Occasionally in the past they've been hard to reach, and their scheduling and phone systems have seemed a bit antiquated. My impression is that they have been improving these technical features.