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    Better Hearing Center

    4.0 (29 reviews)
    Open 9:00 am - 5:00 pm
    Updated 3 weeks ago

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    2 months ago

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    9 months ago

    Everyone is helpful and friendly and very knowledgeable. Couldn't ask for a better group of people to help with my challenging hearing

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    2 years ago

    Great staff- responsive to needs. Helped me trial several hearing aids snd adjusted for my hearing.

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    4 years ago

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    Mark S.

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    6 years ago

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    Mark S.

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    3 years ago

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    7 years ago

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    4 years ago

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    Mark S.

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    6 years ago

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    7 years ago

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    11 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    6 years ago

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    Mark S.

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    9 years ago

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    10 years ago

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    Ask the Community - Better Hearing Center

    Review Highlights - Better Hearing Center

    My experience with the audiologist team at BHC from Mark and Tamara has been both personal and professional.

    Mentioned in 4 reviews

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    Hearing Science Of Walnut Creek - Gregory Fitzgibbons M.A., CCC-A  Clinical and Dispensing Audiologist

    Hearing Science Of Walnut Creek

    4.3(15 reviews)
    3.0 mi

    My husband recently switched to go here from another audiologist and has only amazing things to say…read moreabout Greg. My husband has had a difficult time with the transition to hearing aids: he started needing them in his forties which was emotionally challenging. He finally accepted the need, but then had a series of issues. When his last pair of ($7k!) hearing aids started to die (just out of warranty), he found a pair of hearing aids he was interested in called Oticon zeal, and found this audiologist with competitive pricing and incredible customer service. It's so refreshing to have my husband have so many positive things to say about his experience with both the hearing aids AND the audiologist. Greg is super candid, honest, and incredibly knowledgeable. Dare I say I almost look forward to needing an audiologist myself (haha).

    For something as vital as a hearing aide is to some people this company doesnt seem to care about…read moretheir customers They have no emergency backup devices to help people with When asked about this they just said " we don't do that " Their response was "you have to wait two weeks " ( for every question asked) When asked if a phone call order could be placed and the device FedEx to them because being deaf for two weeks is really hard to accept they said ( again) @We dont do that " It was discovered current hearing aid malfunctioned and didn't work I asked if they would or could do repairs. They said" we don't do repairs. " Are there other Responsible COMPANIED TO GO TO I wonder ?

    Photos
    Hearing Science Of Walnut Creek - Jasmine Kasad  Office Manager

    Jasmine Kasad Office Manager

    Hearing Science Of Walnut Creek - Valerie Fitzgibbons M.A., CCC-A Clinical and Dispensing Audiologist

    Valerie Fitzgibbons M.A., CCC-A Clinical and Dispensing Audiologist

    Hearing Science Of Walnut Creek

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    The Listening Stack - Oticon Intent

    The Listening Stack

    4.6(22 reviews)
    4.3 mi
    Free consultations
    Certified professionals

    I had Starkey hearing aids that were replaced while under warranty in May 2024. I went for an…read moreannual hearing test in January of 2025 and there was additional loss in my left ear. My ENT suggested that Bi-Cross hearing aids might be appropriate After working with the PH office we went with Bi cross and I had the first follow up appointment on February 25, 2025 and between that time and April 29, 2025 I returned to the office at least Nine times trying to get the hearing aids to work. Then we went on vacation to Europe and during that time I found the hearing aids to be so ineffective that I stopped using them. I notified the office on my return , May 28, 2025 and they asked me to go back to the office and they performed some new measurements and I tried them for three weeks and I returned to the office and reported that these' ineffective hearing aids we're having a very negative impact on my intellectual ability so much so that I had stopped using them and gone back to my old hearing aids. I ask for a refund because while I had tried to be patient and cooperative they were not able to deliver a functional solution The first response was that it was past sixty days and they couldn't be returned but they would try to work out something with Starkey. To date no resolution or communication. Starkey's website states that it can take up to four months for the brain and the hearing aids to be effective. Any response would be appreciated

    I've waited way too long to thank you for the REAL hearing test. I wake up everyday and say this…read moreis the day I'm going to let Justin know what a gift that hearing test was. What you and Tony accomplished that day gave me back normal hearing without sounding like I'm in a tunnel. In fact it is so "real" that I forget I'm wearing hearing aids until I need to change the program or increase the volume. That last adjustment that you and Tony did made all the difference.

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    The Listening Stack - IPhone hearing aids

    IPhone hearing aids

    The Listening Stack - Justin Stack, Owner

    Justin Stack, Owner

    The Listening Stack - Untitled

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    Better Hearing Center - audiologist - Updated May 2026

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