I want to be charitable in writing this review. I believe that Jennifer and Deanna at Bay Area…read moreHearing Services (BAHS) did their absolute best to provide a good service experience, but unfortunately they failed at doing so. They were friendly and tried to be accommodating, but my experience there was ultimately very disappointing. Prior to coming to BAHS, I had worn a pair of Signia Silk 7x CIC ("completely in canal" = virtually invisible) hearing aids for five years, which were provided to me by an excellent local provider. I was very happy with them, but they were now old and rather obsolete. Unfortunately, my health insurer now requires that patients work through a hearing reseller called Amplifon rather than directly with hearing aid providers, and my previous provider does not work with Amplifon. Amplifon therefore referred me to Bay Area Hearing Services. Here are the reasons for my disappointment: 1. Although it had been over half a year since my last audiogram, Deanna declined to perform a new audiogram prior to fitting me with hearing aids, because "your previous audiogram is probably good enough" (!) This means that even though they were offering me new hearing aids made by a different manufacturer, serviced by a different provider, and with a completely different hardware profile from my previous aids, they did not intend to test my hearing at all in order to fit them. 2. Although BAHS is in the Amplifon network, BAHS staff are not proficient in Amplifon's processes and procedures. Jennifer did not know how to use Amplifon's software interface at all, and Deanna had a considerable amount of difficulty navigating it. 3. Most disappointing by far is the fact that the hearings I was ultimately sold turned out not to feature ANY of the features or benefits that Deanna had promised when she was offering them to me. NOT ONE. I had stated from the outset that I was only interested in CIC hearing aids. I did not want a device that was visible from the outside. Deanna had recommended the Nexia 9 hearing aid, manufactured by a company called ReSound. She spent several minutes presenting a demo of the Nexia phone app, highlighting features like bluetooth, wireless operation, volume and balance control, telehealth remote adjustment and customizable hearing programs. BAHS did not have demo hearing aids on hand to demonstrate these features, but Deanna assured me that the hearing aids she was selling me would include all of them. Delighted with the demo, I proceeded to have wax casts made of my ears and paid for the hearing aids. Deanna gave me a brochure detailing the features of my new hearing aids, and sent me on my way. Shockingly, Deanna phoned me back about half an hour later (while I was in the car driving home) to admit that in fact, the hearing aids she had sold me had NONE of the features she had demoed and promised. NOT A SINGLE ONE. They were not wireless, did not have bluetooth, did not work with an app, and had only pre-defined programs that could not be customized. They did not feature a volume control or balance control. They did not support telehealth remote adjustment. The programs could only be changed by removing each hearing aid from the ear and pressing a button on it, then doing the same in the opposite ear. THE BROCHURE SHE HAD GIVEN ME WAS FOR A COMPLETELY DIFFERENT MODEL OF HEARING AID (and was also outdated, it turns out). Even this information was relayed to me in an inaccurate and piecemeal fashion, and it was only after a follow-up call the next day that Deanna clarified for me the inaccuracies she had conveyed in the previous call. 4. When it became clear that this was what a less charitable customer might call a bait-and-switch, I asked the phone receptionist to cancel my order and refund the money to my credit card. (It was now Friday afternoon.) Unfortunately, the receptionist told me there was no one in the office who knew how to cancel an Amplifon order or process a card refund, and that there would not be until Monday or Tuesday. I ultimately had no choice but to phone Amplifon's corporate office in Minneapolis and process the refund through them -- a process which took about an hour and required my speaking with three separate individuals. Had I not succeeded in doing this, I would have had to file a claim with my credit card issuer. I can see that there are many very positive reviews for BAHS here, and I believe all of the reviewers when they say they had an excellent experience there. I'm confident that most of BAHS's customers do not come through Amplifon and do not specifically request a CIC hearing aid, which may be why they may not experience the frustrations that I did.

I can't express how amazing Deanna really is!! She truly an angel!! My mom has Alzheimer's/…read moreDementia and is not able to go in but let me tell you she goes above and beyond and is always willing to help us. Without her my mom would not be able to hear. I would definitely recommend her to everyone!! Not to mention her staff is always so welcoming. They're all awesome!!!

They are permanently closed…read more I called San Francisco Hear who talked me through an ear wax filter replacement. My HearUSA provider never called back in 3 days.

Great Store people are kind and very helpful. My mom had trouble adjusting and maintaining a charge…read moreon her hearing aids and charger and they were extremely helpful in getting her reestablish in up and running again. She's hearing great thanks HearUSA.

Hearing aids These folks are just great…read moreI've never felt in safer hands! Hearing loss is a big deal for me They worry with me!

I've been going to Center for Better Hearing, now Kenwood Hearing Centers, for over 10 years. Until…read morejust now; my experience was really good. That changed. On recommendation I ordered acrylic extensions to house my hearing aids. (extensions allow deeper placement of the hearing aid into the auditory canal.) The soft, plastic extensions deteriorated, peeling, then cracked in half in just a few days. The salesperson, Joanne Brenner, ordered a 2nd set of extensions, also made of soft plastic. The 2nd set failed just like the first. This time I told Joanne to order hard acrylic instead of soft plastic. During these weeks; I went without hearing aids. When I asked the receptionist at Kenwood Hearing; she told me Joanne had ordered them, that "it just takes time to make them". After 2 weeks, not hearing from Joanne, despite sending several emails and leaving messages; I chose to see an accredited audiologist at Stanford Audiology who contacted the manufacturer, Oticon. Oticon told him there weren't any hearing aid extensions on order for me. He immediately ordered hard acrylic ones, and said he only used hard acrylic for his patients because "the soft acrylic is known to deteriorate." I suggest, if you go to Kenwood Hearing in El Cerrito Plaza, that you avoid Joanne Brenner and choose someone who won't demonstrate indifference to your hearing needs, nor leave you without usable hearing aids indefinitely.

I've had just a wonderful experience with the hearing aid staff and the Richmond, CA Costco. They…read moredo a more intensive hearing test than I received at Kaiser. After the sale they have addressed any questions or problems I've had quickly and efficiently. I've worked in retail my whole life and this is perhaps the best customer service I've seen.

Audio Tech Bep is Always wonderful ! = Perfection Perfection…read morePerfection Perfection THANK YOU BEP! William Dane

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!

The staff is very helpful and friendly as are the doctors. They took their time to explain…read moreeverything and made special accommodations for us. I would recommend their comprehensive plan so you don't have to worry in the future.

Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

The very best hearing care available. I've been a patient of Dr. Valla for over fifteen years…read more His experience and knowledge is unmatched!!

Great audiologist and wonderful staff. I am really happy…read morewith the work and follow-up with my hearing.

I am so impressed with the assistance I've received from the staff, and the product I purchased has…read morebeen amazing for improving my hearing. They don't look at you as a one-visit customer; instead, they foster an ongoing relationship to make sure everything works as intended. Highly recommended.

This is a great business. Ray and Jess really take care of you. Highly recommended!!!read more

Visited Dr. Breitling for some in ear monitors for stage performers. He was very thorough and…read moreprofessional. Even hand delivered my impressions to Walnut Creek! You're in good hands with Doc Breitling!

I just spoke to Dr. Breitling on the phone, Initially just to inquire about a specific brand of…read morehearing aid that I was interested in after not being satisfied with my current devices that I received from another Audiologist in the area a few years ago. Long story short, Dr. Breitling ended up speaking with me for 15 minuets and explained why I was experience the issue I had and that I likely do not need a new brand of hearing aids. He was extremely helpful, well beyond the service I received with my previous audiologist and I should point out that he did all of this for free over the phone. He even asked about my insurance, which he unfortunately for me, is not in network for, but nonetheless, provided me with excellent advice. I can't imagine any other professional doing this. I had to write this review as my way of thanking him for his time. As other reviews have stated, not only is he a competent Audiologist, he is a very nice and personable person.

I feel right at home going here. They treat me like family. It's been years and years of GREAT…read moreSERVICE. Always recommend them to people when they find out I wear hearing aids and how much I enjoy them.

If you are looking for a place that actually takes the time to care and help you, this is the…read moreplace. Had a pair of hearing aids that didn't work, they were fixed & repaired for me in a very easy simple process. I have had problems with other hearing aid places and this place was definitely NOT a bad experience!!Shot out to the crew and BONNY for their services. I would highly recommend them . Thank you ADVANCED INSTRUMENTS of vallejo!!