I am a Kaiser member where testing found I could benefit from Hearing Aids. The audiologist…read moreinformed me of Kenwood Hearing Center in El Cerrito as a service recommended to her by Kaiser Patients. Turned out two friends are Kenwood Patients for the past decade and the other for 5 years. Especially satisfied. My work has been with Inessa Rubinshteyn over the past few months. From "test drives" thru selection of Phonak and now making adjustments to my particular needs. Her manner is calm, patient and empathic. I know I am understood by her and she joins me in my celebration of learning to hear in a new way. I asked for a brief appointment for a slight adjustment and her team mate jumped in to help out. I highly recommend Inessa.

This place has been one of the better ones I've used, and I've dealt with a lot of audiologists…read more The one I worked with here (eitan) identified a problem that I'd been having with the oticon brand that the previous audio hadn't figured out. He was also super helpful and clear in his communication - and I ended up with aids that I'm really satisfied with! A+

I have used their services for 5 years. The hearing aid is great and they have been kind,responsive…read moreto any needs, professional and altogether helpful. Jack Kornfield

OK, I'll admit I'm a little embarassed to post this one, but after seeing my audiologist again…read moretoday, Andy Valla, at the Whisper Hearing Center I decided it's better to Yelp even if it is a little embarassing. I started losing my hearing in about 2000. I went to UCSF for testing / treatement, and ended up needing to get a hearing aid. My audiologist was SO awesome when he left UCSF to relocate to the Whisper Hearing Center in San Rafael a few years ago I decided to continue my audiology appointments with him there. The Center is equipped with all modern equipment, so testing hearing and fitting a hearing aid if needed is no problem, they have all the means to get it done right. I simply can't say enough good things about Dr. Andy Valla (he is a Dr. of Audiology, check out their website at www.whisperhearing.com). He is such a patient, honest, caring audiologist. Truth be told, I've had issues with my hearing since birth, so I've seen more than a few audiologists and Dr. Valla is the best. He works with you and listens to your frustrations (and believe me there are many with this condition) and keeps working with you until you are satisfied. Not many professionals in any business go the extra mile like he does. If you are experiencing any problems with dizziness, balance disorders, or hearing, I strongly encourage you to schedule an appt. to see Dr. Valla. I can guarantee you you'll be glad you did.

I came to Audiology of Marin as a referral from a friend. I found their office to be fast,…read moreefficient and professional. I came because I am starting to have a hard time hearing. I found their testing to very easy, after they sat me down and explained my results. Someone who is in sales myself I didn't feel pressured to buy hearing aides. Hearing aides are an investment and need to feel comfortable. I wanted to make sure it had all the features I needed to help me with my daily tasks. The prior reviews I feel don't seem to reflect my experience and I'm giving them 5 stars for their professionalism, kindness and how they handled the whole process.

You owe yourself a visit to Audiology Services of Marin. I have experienced hearing problems for…read morethe last number of years and have been examined, tested and diagnosed by several professional organizations. That, in itself, tells you everything. After being referred by my ENT I made an appointment with ASoM and expected the same "treatment" (both professionally and emotionally) by these folks. Boy, WAS I WRONG! My session lasted about 45 minutes and the instructions were clear, precise and professional. Not once, during my examination did I feel pitched, exposed or pressured into purchasing ANYTHING. The audiologist was incredibly well informed and well structured during my entire evaluation. She took the time to explain what each test was designed to diagnose as well as the results of each test. Within a week I received, by mail, a comprehensive evaluation of my visit. I scheduled a follow up appointment and was, once again, amazed! Yes, the "quality of life" can be improved in some people with the purchase of hearing devices and I left there with a total understanding of my hearing condition. They took into account my financial situation and NEVER pressured me into a purchase. Not ever a suggestion! They were even willing to lend me some "demo" units so that I could experience how my hearing loss could be altered in my day to day living. Throughout my entire experience with Audiology Services of Marin I felt that I was treated with respect, understanding and (most of all) compassion. I haven't spent a nickel out of my own pocket and continue to receive incredible audiology care and treatment. I believe that this organization treats hearing maladies above, and well beyond, the sale of devices. Not one email, snail mail or unwanted contact was ever received by my since my initial visit. Thank you for your continued professionalism and respect for your clients. I am sure that your business will continue thrive based on your attitude towards your profession. Like I said in my opening statement ... You owe yourself a visit to Audiology Services of Marin.

Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they…read morereplaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology!

Updated review: I…read morewas forced to use a different audiologist due to my employer's insurance coverage. After I got my aids, I needed assistance but they never returned my phone calls, emails, or a request for help through the manufacturer's iPhone app. It was worth it to me to pay a "transfer of coverage" fee to Dr. Lao to have her take over maintenance of them. To make a long story very short, the original dispenser put the wrong length wires on my aids so that the front-facing microphones were buried behind my ears making them useless. Certainly explains a lot, eh? Dr. Lao replaced the wires for me and now the hearing aids are in the right place - peeking over the tops of my ears and letting the microphones do what they were designed to do -- pointing towards people I am talking to so that I can hear them. You can read my previous review below.

Chris did my hearing test today and was fabulous. So professional!! He said I shouldn't wait until…read moremy scheduled appointment at the end of the month and found a doctor who could see me immediately!! I saw Dr. Kazi and he put a tube in my ear for a chronic otitis media effusion. I received incredible care. Thank you SH Audiology!!

I spoke to a very rude employee who had quickly disconnected our conversation over the phone after…read moreasking her on my appointment that was scheduled through them. The person was really rude and didn't bother asking who was she was speaking with, or care what was the reason of the call. Your appointment is cancelled and hang up without knowing who was the patient.

I'm so happy I was referred to SF Hearing Center and even happier to have met Jonah…read more Not gonna lie, I was in denial of my hearing problems and everyone in my life knew it before I did. When I finally decided to take a hearing test, my situation turned out more advanced. Jonah patiently reviewed my medical history for any indicators, and very kindly answered my many questions. It was such a relief to talk to him, as he was so kind in explaining my options for hearing aids, the insurance coverage and especially advice on how to adjust it to my lifestyle. I initially thought hearing aids were once size fit all, but as Jonah explained, there are various types depending on need, age, lifestyle, use etc. I'm glad I went to him instead of Costco, as his care and personal guidance made me more at ease with the life change. Do yourself a favor and go to SF Hearing

I have been a client of SF Hearing Center for decades and am on my second generation of Widex…read morehearing aids that I control with my phone. I receive two inspections and cleanings a year and an annual hearing test. Jonah Nishihira is the best. He takes great care of my husband and myself, especially when minor problems crop up like a loose wire or a problem with my charger. I highly recommend him to everyone.

Dr Sam is the best. He is thorough compassionate. He's a wonderful audiologist. I highly…read morerecommend him for your hearing problems and tinnitus problems. He is a problem solver. I'm so happy I found him. 10 star rating

Dr. Sam Johnson - Compassionate, Professional, and Truly One of a Kind…read more I can honestly say that Dr. Sam Johnson is one of the most welcoming, kind, and personable doctors I've met. From start to finish, my experience at his Walnut Creek office was smooth, efficient, and full of care. From the moment I called, Victoria at the front desk made scheduling so easy. As soon as my ENT sent in the referral, I got a call that same day, on a Wednesday, and I was scheduled for Monday. That kind of efficiency is rare and deeply appreciated. When I arrived, I was seen right away. Dr. Sam walked me through every step of the process, clearly explaining what each test involved and what to expect. He's not just thorough, he's genuinely caring, especially if you're going through something difficult or stressful. He makes you feel heard, seen, and understood. The office is modern, clean, and welcoming. I received my results immediately, and everything was explained in a way that was easy to understand. No rushing. No confusion. Just expert care with a human touch. Thank you for making what could have been a scary process feel simple and hopeful. Ps the office is located off the freeway and easy to find parking.

This is a beautiful clean office in a convenient location with plenty of free parking. The…read morereception staff and assistants are friendly, kind and helpful. The audiologist, Chris Brignetti, was absolutely amazing and explained everything. That guy is freakin' gold! This was going to be a 5 star review but then I met Dr. Lee. I cannot speak to her surgical skills, she may be brilliant. What I can say is I'd rather pull my own teeth out with pliers than ever have to deal with her again. Yikes! There are several other doctors in this office, make an appt with one of them and AVOID Dr. Lee!!

Superb service by Michelle Says which I'm married to my…read moreiPhone pro in over the last hour since they were installed in my ears or hooked up I find them to be most delightful and I have a few weeks do use them as a sample and then if I want to get actual hearing aids by phone at they give me a 40 day. Or I can try them out to make sure that my brain has adjusted to the hearing aids and I think pretty much for sure I'm going to be a purchaser

Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

The professionals at Oliva Optical and Hearing went out of their way to provide the services I…read moreneeded and wanted, both with my optical and hearing needs.

I can't say enough good things about Rick, Gretchen and the Oliva experience. It's a pleasure to…read morefind people who excel at their craft, genuinely care for their customers and always go the extra mile. The best glasses, personalization and experience I've ever had when it comes to my eyes.