I am a Kaiser member where testing found I could benefit from Hearing Aids. The audiologist…read moreinformed me of Kenwood Hearing Center in El Cerrito as a service recommended to her by Kaiser Patients. Turned out two friends are Kenwood Patients for the past decade and the other for 5 years. Especially satisfied. My work has been with Inessa Rubinshteyn over the past few months. From "test drives" thru selection of Phonak and now making adjustments to my particular needs. Her manner is calm, patient and empathic. I know I am understood by her and she joins me in my celebration of learning to hear in a new way. I asked for a brief appointment for a slight adjustment and her team mate jumped in to help out. I highly recommend Inessa.

This place has been one of the better ones I've used, and I've dealt with a lot of audiologists…read more The one I worked with here (eitan) identified a problem that I'd been having with the oticon brand that the previous audio hadn't figured out. He was also super helpful and clear in his communication - and I ended up with aids that I'm really satisfied with! A+

I want to be charitable in writing this review. I believe that Jennifer and Deanna at Bay Area…read moreHearing Services (BAHS) did their absolute best to provide a good service experience, but unfortunately they failed at doing so. They were friendly and tried to be accommodating, but my experience there was ultimately very disappointing. Prior to coming to BAHS, I had worn a pair of Signia Silk 7x CIC ("completely in canal" = virtually invisible) hearing aids for five years, which were provided to me by an excellent local provider. I was very happy with them, but they were now old and rather obsolete. Unfortunately, my health insurer now requires that patients work through a hearing reseller called Amplifon rather than directly with hearing aid providers, and my previous provider does not work with Amplifon. Amplifon therefore referred me to Bay Area Hearing Services. Here are the reasons for my disappointment: 1. Although it had been over half a year since my last audiogram, Deanna declined to perform a new audiogram prior to fitting me with hearing aids, because "your previous audiogram is probably good enough" (!) This means that even though they were offering me new hearing aids made by a different manufacturer, serviced by a different provider, and with a completely different hardware profile from my previous aids, they did not intend to test my hearing at all in order to fit them. 2. Although BAHS is in the Amplifon network, BAHS staff are not proficient in Amplifon's processes and procedures. Jennifer did not know how to use Amplifon's software interface at all, and Deanna had a considerable amount of difficulty navigating it. 3. Most disappointing by far is the fact that the hearings I was ultimately sold turned out not to feature ANY of the features or benefits that Deanna had promised when she was offering them to me. NOT ONE. I had stated from the outset that I was only interested in CIC hearing aids. I did not want a device that was visible from the outside. Deanna had recommended the Nexia 9 hearing aid, manufactured by a company called ReSound. She spent several minutes presenting a demo of the Nexia phone app, highlighting features like bluetooth, wireless operation, volume and balance control, telehealth remote adjustment and customizable hearing programs. BAHS did not have demo hearing aids on hand to demonstrate these features, but Deanna assured me that the hearing aids she was selling me would include all of them. Delighted with the demo, I proceeded to have wax casts made of my ears and paid for the hearing aids. Deanna gave me a brochure detailing the features of my new hearing aids, and sent me on my way. Shockingly, Deanna phoned me back about half an hour later (while I was in the car driving home) to admit that in fact, the hearing aids she had sold me had NONE of the features she had demoed and promised. NOT A SINGLE ONE. They were not wireless, did not have bluetooth, did not work with an app, and had only pre-defined programs that could not be customized. They did not feature a volume control or balance control. They did not support telehealth remote adjustment. The programs could only be changed by removing each hearing aid from the ear and pressing a button on it, then doing the same in the opposite ear. THE BROCHURE SHE HAD GIVEN ME WAS FOR A COMPLETELY DIFFERENT MODEL OF HEARING AID (and was also outdated, it turns out). Even this information was relayed to me in an inaccurate and piecemeal fashion, and it was only after a follow-up call the next day that Deanna clarified for me the inaccuracies she had conveyed in the previous call. 4. When it became clear that this was what a less charitable customer might call a bait-and-switch, I asked the phone receptionist to cancel my order and refund the money to my credit card. (It was now Friday afternoon.) Unfortunately, the receptionist told me there was no one in the office who knew how to cancel an Amplifon order or process a card refund, and that there would not be until Monday or Tuesday. I ultimately had no choice but to phone Amplifon's corporate office in Minneapolis and process the refund through them -- a process which took about an hour and required my speaking with three separate individuals. Had I not succeeded in doing this, I would have had to file a claim with my credit card issuer. I can see that there are many very positive reviews for BAHS here, and I believe all of the reviewers when they say they had an excellent experience there. I'm confident that most of BAHS's customers do not come through Amplifon and do not specifically request a CIC hearing aid, which may be why they may not experience the frustrations that I did.

I can't express how amazing Deanna really is!! She truly an angel!! My mom has Alzheimer's/…read moreDementia and is not able to go in but let me tell you she goes above and beyond and is always willing to help us. Without her my mom would not be able to hear. I would definitely recommend her to everyone!! Not to mention her staff is always so welcoming. They're all awesome!!!

Terry T bailed on these clowns two years ago. They're still going through temp replacements.read more

So I'd take my review with a grain of salt because I don't think I'm the average clientele here - I…read moredon't think I need a hearing aid (yet?) but I think the customer service experience I received sloppy but kind. I just think this place wasn't for me or my ear issues. Again, the staff was very nice, but I was paying out of pocket for an ENT appointment that lasted all of about 8 minutes and was charged twice. (I'm sure it was just a simple clerical mistake but I'm self employed and don't make a ton of $ so the double charge affected my weekend). I called the office but they're closed on the weekends. Anyway, after the 8 minutes ENT suggested that I probably have nerve damage in my ear. I was hoping it was just wax or an ear infection, but there's no way of knowing without having a nerve test done. Even so, I cancelled my appointment for the following week and notified them of the double charge in a voicemail because I had to leave town unexpectedly - and on Monday I received a voicemail to confirm my appointment I thought I had cancelled. So I left another vm and sent 2 emails since I was still out of town. The double charge went away (I also contested it on my account), but I never received a call back to confirm. While out of town I ended up going to a holistic doctor and she seemed to think my problems came from my tweaked neck and could be somewhat improved with holistic treatment, chiropractic and acupuncture. Since my issues aren't severe - I will probably go that route when I get back home. So again, I'm sure everything would have been resolved at its own pace but as a first time customer the experience was enough to make not want to return.

Audio Tech Bep is Always wonderful ! = Perfection Perfection…read morePerfection Perfection THANK YOU BEP! William Dane

Got my hearing aids at the Richmond CA Costco. I've liked the staff, found the whole process of…read moremaking appointments and getting fitted very smooth, everyone has patiently answered my questions, no pressure to get the hearing aids. I was able to get them cleaned in a Costco in Los Angeles at no additional charge. Very satisfied after 2 months!

Plastic surgery Excellent results…read more Great post surgery care Very thorough pre surgery preparation

From the owner: Head & Neck Reconstructive Surgery, Facial Cosmetic Surgery, Ear Nose & Throatread more

Left my sinuses full of scar tissue, didn't complete the surgery had to have it finished at UNC …read more Never gave pain medicine.

On May 10,2019 ,Dr.Serebrakian did a Tummy Tuck and the cost was $9200. 3 days later, I called the…read moredoctor and explained what I had been feeling.. I went into the office to get checked. Doctor stated the tightness would go away. I had explained that, I was having a hard time breathing because my stomach started to bloat, whenever I ate or drank something. I was also severely constipated..He stated it would go away. In between times, I went back to get checked and I would share the same information about how I was feeling. He finally agreed that my stomach was a little fat and could use Lipo.. I asked if, he could transfer the fat to my butt .. Nov. 26, 2019, the Lipo and transfer was done , the cost was $2200.. A couple of weeks went by and I realized that my left butt cheek was much smaller than my right cheek... I also had balls of fat that had swelled up and turn black in certain spots.. I immediately reached out to Serebrakian to explain the issues that I had with my butt.. I went in to see him and the manipulation happened again... I have a story to that issue as well.. However, I got 3 treatments at $130 each in Pleasant Hill and it helped, so no more complaints regarding my bottom to him.. However to this day my right cheek is bigger than the left.. VERY EMBARRASSING . After that , I was still left dealing with my stomach issues and constantly going back and forth with Dr.Serebrakian through Via email, text , phone calls and in person visits still to get no where but rudeness and manipulation.Thanks to a friend that noticed it first the deformity of my stomach and buttocks. My stomach looks bashed in on the left side. It's August 2024 and my symptoms are still the same and a few new ones I'm TRULY SUFFERING DR.Serebrakian tried to blame my symptoms on my large uterus from having twins in 2010.. I can't have a bowel movement without taking a laxative.. My stomach bloats daily after every and anything that I eat or drink. It's extremely hard to breath with the bloating, I'm exhausted daily from doing nothing but going to work..I suffer from headaches when I can't release the toxins out of my body. I have no feeling in my lower stomach.. . I can stick a needle in it and wouldn't feel any pain.. I now struggle with lower back pain, with bloating.I've been seeking medical attention ever since the Tummy Tuck . I've had multiple test done. I have a long list of doctors that I've seen The doctors found nothing naturally wrong . June 2024, My primary care provider stated that my problems are due to the Tummy Tuck Throughout the years, I would reach out to Serebrakian and would get no where with him. He would allow me to come in to get checked but did nothing but reminded me, of how big my stomach was before he did the Tummy Tuck.. His staff was extremely rude, the lady in front with the Yvonne and then his shadow Name starts with a G. They were all very manipulative, when I shared my concerns. They would try to make me think, it was something else wrong with me mentally or come up with another reason why, I maybe having the symptoms. I was told my symptoms were never heard of and I should be thankful that, I look better. I told the doctor and G that, I didn't any longer care about not having a big stomach, I didn't feel normal, I need help ..I've begged Serebrakian for help and all he did was manipulate the situation . He lied and stated he put in referrals to UCSF and when I'd call to check, there was nothing.I respected the doctor, as well as trusted him because prior experiences with him.. Since May 10,2019, I've been suffering with stomach issues. I'm sharing in my story in hopes that someone can possibly help me and to bring awareness.. I tried to keep from exposing but the careless and lack of responsibility left me no choice.. My life will never be the same.. I wish this on no one.. PLEASE DO NOT ALLOW PROVIDERS WITHOUT PRIOR EXPERIENCE TO PERFORM ANY SURGERIES ON YOU. Pay close attention to providers that's just out for the money..

Worse care center I ever experienced. Takes more than a month to find a 15 mins appointment with a…read morephysician and appointments are often cancelled last minute. Staff unhelpful

I've had a couple of disappointing experiences with Sutter, both resulting in unexpected charges…read more During one visit for my son, the doctor said flu and COVID tests likely weren't necessary, then ran them anyway, without explaining they would be billed as diagnostic rather than preventative. We were charged over $500 for simple tests we didn't ask for and didn't need. In another case, we brought in routine camp health forms for my daughter. The front desk wouldn't accept them without an appointment. During the visit, the doctor confirmed the appointment wasn't actually needed for the forms, yet we were still charged based on minor concerns that came up in conversation. The doctor was kind, but unfortunately, the costs were never clearly explained. Both situations felt like "gotcha" billing... Originally this was a two star review, but I just discovered the bill was sent to collections - we've been waiting for Sutter to respond to my letter appealing the charges.