Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

I've worked with Dr. Storm & the Blue Sky Hearing team for many years now. The office is always…read moreprofessional, organized and ensures a high commitment to ensuring a phenomenal customer experience. Dr. Storm is kind, patient, intelligent and focuses on ensuring she's up to date with the latest and greatest technology and literature in the field of audiology. I highly encourage and recommend this office and Dr. Storm to anyone in search of an Audiologist.

Suzanna Storm is warm, smart, and experienced. She's excellent at tweaking hearing aids. I…read moreappreciated her thorough instructions on how to get the best hearing in a variety of settings. She listened carefully to my first-hand reports and adjusted to maximize clarity. It took two tries to select the best devices. She based her choice on tests which were, in my case, imperfect. I have no hesitation in recommending Susanna Storm. She and her front-office staff person are a joy to work with.

I've been going to Center for Better Hearing, now Kenwood Hearing Centers, for over 10 years. Until…read morejust now; my experience was really good. That changed. On recommendation I ordered acrylic extensions to house my hearing aids. (extensions allow deeper placement of the hearing aid into the auditory canal.) The soft, plastic extensions deteriorated, peeling, then cracked in half in just a few days. The salesperson, Joanne Brenner, ordered a 2nd set of extensions, also made of soft plastic. The 2nd set failed just like the first. This time I told Joanne to order hard acrylic instead of soft plastic. During these weeks; I went without hearing aids. When I asked the receptionist at Kenwood Hearing; she told me Joanne had ordered them, that "it just takes time to make them". After 2 weeks, not hearing from Joanne, despite sending several emails and leaving messages; I chose to see an accredited audiologist at Stanford Audiology who contacted the manufacturer, Oticon. Oticon told him there weren't any hearing aid extensions on order for me. He immediately ordered hard acrylic ones, and said he only used hard acrylic for his patients because "the soft acrylic is known to deteriorate." I suggest, if you go to Kenwood Hearing in El Cerrito Plaza, that you avoid Joanne Brenner and choose someone who won't demonstrate indifference to your hearing needs, nor leave you without usable hearing aids indefinitely.

No stars for sure!!they don't even deserve the 1 star but unfortunately you have to rate something…read moreto review...Very rude services which turned into tax lectures....I'll let you decide...We all know the system is broken and can't get the help when needed sometimes. Hearing aids are very expensive and are most likely not covered through most insurance. I have Hearing loss and obviously need Hearing aids. I haven't been able to dish the money out for new ones, so I have a pair of Hearing aids that were given to me by my father. He's 83 yrs old,veteran. Had this pair of Hearing aids that were sitting around for a year and not being used, issued to my father from the V.A. I was told over the phone it was no problem to bring them in and help me get them fixed so I could use them for myself. Im sure I am not the only person that has ever inherited Hearing aids from their veteran family members.....so waited 2 weeks for a appointment, when I arrived it was typical, polite at the desk, first time paper work etc....then the so called professional specialist that loves to help people...really didn't want to help me at all. Instead wanted to lecture me about taxes?? Really??starting saying that I basically shouldn't have these Hearing aids and they are the V.A.s property? Then starts to tell me she pays taxes and the Hearing aids should have been returned by my father if he wasn't using them. Really and that was going to help your tax break??? A pair of Hearing aids?? First of all we all pay taxes and my father definitely paid a tax for his service one way or another. The real issue was that someone like myself, randomly pick this place based off good reviews so I could walk in and get the help needed regardless of the story behind the Hearing aids or how I have them. I had a pair fixed before for me somewhere else, those were VA issued as well, no problems. Then there was lots of excuses why she couldn't fix them and different prices all over the map..so I'm sure they will help you possibly..but don't forget your taxes !! What a joke!! Don't waste you time or money into this organization. I went to ADVANCED INSTRUMENTS hearing aid services in vallejo. They were extremely nice, helped me for very reasonable price, fixed my hearing aids regardless from how I received them and most importantly they didn't pull that TRUMP CARD!!.......so you decide

I've called the Oakland location 4 times now to ask when my hearing aids will arrive. Receptionist…read morepicked up one time, said she'd look into this and get back with me. She never got back with me. Called 3 more times on 3 different days. No return calls. Total silence. Guess they might arrive next week, next month, or next year.

Poorly managed. I was steered to CEID by my ENT specialist. My insurances (Medicare and MediCal)…read moreevaluated my hearing test and allowed me one aid for my right ear. It took me an inordinate amount of time to finally get the aid into my ear. This year I'm waiting for an aid for my other ear. The appointment was September 14. I received a call the week before telling me that the aid had not been received and that I'd receive a call when it arrived. No call so far. I've met three audiologists who are thoroughly professional, pleasant and courteous, but the administrative staff is lacking basic business training. If you can find another source that you can afford, I recommend to looking into it.

Just a quick note about about Jessica. I've taken my mom to this Oakland location a few times…read more Jessica has always been compassionate and helpful. Even when I know she has been a bit stressed out, Jessica has always been understanding and supportive. Recently when my mom lost her hearing aids and we were looking at replacing them, Jessica was gracious. Thank you Jessica. Matt says if you or a loved one may need hearing aids, drop by and see Dr. Crookston and Jessica.

We will not be going back to this office. The office experience was horrific. The provider, Raymond…read moreCrookston was fine, however the front desk lady is extremely rude. She was telling me that is the office policy to charge the customer the out of pocket ahead of time, even though I said to her that our PPO doesn't have a copay, but I paid anyways. A month later a get an EOB from my insurance that they had covered everything at a 100% including the office visit. ( interesting that on top of the test, which was what I made the appointment for, they charge an office visit) It took me several calls and voicemails left that they needed to refund the copay they charged me ahead of time. If it wasn't for the EOB I received from my insurance, I wouldn't know that they paid fully. I believe that the office should have either called me to let me know that my insurance pays it all and therefore they would send me a check with the amount they charged me ahead of time ( office policy) or just send me a check with a note showing that they were paid by my insurance and returning the copay they charge ahead of time per office policy. That really rubbed me in the wrong way. It felt that they would have kept my money if I didn't go after it. So, a couple weeks ago I made an appointment for my husband and explain what had happened to me and asked them to please send it directly to the insurance and don't charge ahead of time as I didn't want to have to run after them to collect the fee they have a policy to charge. My husband primary is Medicare and secondary is a PPO. He paid as per policy, even though I had explained to the lady at the reception what had happened before and she said that she understood. I just got off the phone with her, who was extremely rude and had an awful attitude. I asked if she could please send the receipt to our insurance showing the payment. She rudely said they don't do that and told me that I said to her that she didn't know how to do her job. I never ever said that. I said that it was upsetting that k had to keep calling them to get my money back as they were paid by my insurance. Anyways, I tried to use them again. Big mistake! Will never be setting foot at the Lakeshore location again and will make sure to tell friends and family to stay away. I think the lady in the front desk would be better off working at the DMV as a clerk. It would suit her much better.

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!

I am so impressed with the assistance I've received from the staff, and the product I purchased has…read morebeen amazing for improving my hearing. They don't look at you as a one-visit customer; instead, they foster an ongoing relationship to make sure everything works as intended. Highly recommended.

This is a great business. Ray and Jess really take care of you. Highly recommended!!!read more

So I went to another highly rated place to get molds for monitors prior to coming here. From the…read moreinitial call all the way through it was night and day different!! The secretary was friendly and helpful, I particularly appreciated when I was asking here some technical questions about the type of material used in the molds ,the monitor manufacture was very specific in what they need,she didn't know and said so and then replied when she was sure so as not to waist my time. When I showed up for my appointment they were very friendly and helpful and I was out the door in 20min. I received my monitors a week ago and they fit perfect! If you need ANYTHING involving your hearing I strongly suggest going here. They really care about people and over profits. I would go to them again without a second hesitation.

Dr Gil and Holly assistant are very courteous, professional.Class act businessservicing seniors in…read moreRossmoor and younger people struggling w hearing issues.Very safe CoVid conscious business.

I've had just a wonderful experience with the hearing aid staff and the Richmond, CA Costco. They…read moredo a more intensive hearing test than I received at Kaiser. After the sale they have addressed any questions or problems I've had quickly and efficiently. I've worked in retail my whole life and this is perhaps the best customer service I've seen.

Audio Tech Bep is Always wonderful ! = Perfection Perfection…read morePerfection Perfection THANK YOU BEP! William Dane