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    Advanced Dermasurgery Associates

    1.0 (1 review)
    Closed Closed

    Services - Advanced Dermasurgery Associates

    Medical skin care treatment

    Skin condition consultation

    Skin condition screening

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    Recommended Reviews - Advanced Dermasurgery Associates

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    1 year ago

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    Dermatology Office At Baylor Irving

    Dermatology Office At Baylor Irving

    1.7(7 reviews)
    5.1 mi
    $$

    I chose Dr. Ellen Turner in part because she markets her practice as offering functional medicine…read moreand hormone evaluation, and this was explicitly reiterated to me at the time of scheduling a new-patient appointment. Upon arrival, I was told, by the nurse who began my appointment, that these services are no longer offered. This information and the whole nurse interaction was delivered in a rude, dismissive tone towards me. When I questioned the discrepancy between what was advertised and what was actually provided, the staff response made it clear this practice is struggling with medical burnout and workload issues. This discrepancy constitutes misleading advertising and induced me to schedule a visit under false assumptions. I informed the nurse and front desk that I was not going to waste my time or a copay under those circumstances, thanked them, and walked out. More broadly, what is concerning is a clear pattern in how patient distress and criticism are handled. In public responses to negative reviews, the practice repeatedly invokes HIPAA, policy, credentials, and the "inappropriateness" of public feedback--not to acknowledge harm, but to deflect it and subtly shift blame onto patients. While HIPAA limits specifics for the practice of medicine, it does not prevent basic empathy or accountability from providers. The choice not to offer either reinforces an unequal power dynamic where patients are framed as confused or inappropriate for speaking up. A practice that markets itself as compassionate, functional, and whole-person oriented should not respond to patient concerns by hiding behind policy or authority. I strongly encourage prospective patients--especially those seeking functional or holistic care--to read the lowest reviews carefully and pay attention not just to what patients say, but how those concerns are responded to by Dr. Ellen Turner.

    First of all they overcharged me for my copay and I've called them 4 times for my refund. Every…read moretime they told me they will send it "today". Still waiting on that check... They make you give them your credit card information for future charges before you are ever seen. I called and made an appointment for 3 minor issues (acne, white spot on back, toenail) and when I came in they told me they can only see me for two things at a time because of insurance and I have to come back in a few weeks. Sounds like they just wanted to charge a double office visit. I saw the doctor for 3 minutes. And she prescribed me some medications based on what the nurse told her. She didn't even look at my symptoms. I informed her that I was pregnant and she said they are totally safe. I paid $60 for the prescriptions only to read that I shouldn't use if pregnant.

    Star Dermatology

    Star Dermatology

    3.7(3 reviews)
    6.0 mi

    After approximately one year as a patient at this facility, I am deeply disappointed by the level…read moreof care and professionalism I have experienced. My concerns began during my very first visit, when I was incorrectly charged $85 despite having already met my deductible. Resolving this billing error took months of follow-up on my part before a refund was issued. I extended grace and continued returning as a patient. Most recently, I came in for a routine refill for a chronic skin condition with only $10 remaining on my deductible. I was not informed upfront that I would be charged $95 for what amounted to a visit lasting under 10 minutes with two questions asked. When I expressed at the front desk that I was unable to pay the full amount at that time, I was told my prescription would be withheld -- despite the fact that the practice would still be billing and receiving payment from my insurance. What troubled me most was not the financial issue itself, but the manner in which it was handled. The staff member, Stephany, was dismissive and condescending, both in person and during a follow-up call I made the same day. There was no attempt to offer a solution or treat me with the courtesy I had consistently extended to this office. I understand that healthcare is a business, but patient care and basic professional courtesy should not be sacrificed for it. I will not be returning and would caution others to carefully review billing practices before establishing care here.

    Dr. Okolocha is knowledgeable. I've been to over 5 dermatologists for the past 13 years that had…read moreassigned general medication without identifying the root cause of my outbreaks. Dr. Okolocha listened, asked questions, and was able to solve my problems within two weeks. Deserves recognition. Hazel in the front office is extremely kind and always a pleasure as well.

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    Advanced Dermasurgery Associates - dermatology - Updated May 2026

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