Had an issue with my heat, had to wait for two weeks to have the part come in, which I was OK with…read moreas when they left, the heat was working ( over $2,500). Unbeknownst to me at the time, they flipped (accidentally, I assume) the breaker to my septic. This caused issues where I had to call another contractor to check on that issue. That's when we found the root cause was due to Landen's negligence. I contacted them to try and receive a reimbursement (full or partial)of that fee ($150), which they refused. I then cancelled my annual inspection which was already paid for. They refused to refund that as well. Extremely disappointed is an understatement.

Can you give more than 5 stars? Landen's responses, communication and professionalism are top…read morenotch. Most recently, I had another company go out to diagnose a system that company installed back a few months ago because the thermostat wasn't working. After dropping the ball on two occasions, and then quoting me close to $1000 to run a new wire, I decided to call Landen. Carlos was quickly dispatched and within a half hour of arriving, had found the problem and had a fix in place! Holy Cow! Nowhere near the cost or ordeal that the other company was painting. That company was either inept OR they're crooks! Either way, never again. Learn from my experience...call the folks over at Landen and be done. Whatever you've got going on with your HVAC.

Highly recommend Santa Air/ John T. Over 10 years ago…read morediscovered John on Yelp and since never looked for anyone else. I have 100% trust in John/ Santa Air because of honest, effective solutions and services. John is a professional and a pleasure to deal with. Farhan Cary, North Carolina

To replace my old HVAC system, I hired Santa Air to put in a SEER 17 Trane XR17, at a cost of…read more$16,327 (including furnace). The AC part of the installation has now failed 3 times. On May 31, the system quit (blank thermostat). Santa Air does not work weekend, so we were without AC until a tech came on Monday. He said that there was a loose wire that he reconnected and now it worked. On June 18th, same failure. Again, no tech on the weekend so wait until Monday. Tech stated that it was a furnace switch somehow affecting the AC unit, and replaced it. Then Aug 13th, same thing, black thermostat, no power. Luckily this was a Thursday, and the tech came on Friday. He tells me that there was a leveling problem with the drainpipe and the water backed up and hit a kill switch. He admitted this was probably the cause all along, and they had misdiagnosed. At this point, I asked to speak to the owner so that I could complain about 3 breakdowns in three months in the summer. Maggie is the person who answers phones and directs techs. When I asked to speak to the owner, she wouldn't tell me who it was or let me speak to him or her (if you go to the Secretary of State website, you'll find multiple filings. So either John Tran, or Duy Pham, or My Nguyen own it). Alas, at this point my only recourse is to leave a review for others to see what has been happening. I hope the tech is correct this time, but I have no reason to have confidence in that opinion. Clearly, if it breaks again, all I can do is report the company to the NC Board of Plumbing and Heating and to the NC AG for Consumer Protection.

This company was so quick to respond. I was very impressed. I give them 5 stars for customer…read moreservice.

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

An amazing team that does an amazing job. They make each customer feel like they are #1. Our…read morefavorite HVAC team for business and personal!

Josh and Angel were both extremely professional, friendly, and helpful! They showed up on-time,…read morewere very efficient and tidy, and took the time to explain to me what was wrong with the ducts in my home and what they had done to fix it. I was immensely grateful for the clear explanation, honesty, and their hard work. I would recommend EnviroAir in the future!

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

M&R fixed our ancient HVAC unit last fall. We replaced our system with a new one last week, and…read morethey worked for us from start to finish, from sourcing a new unit that fit our house's needs and our budget to delivery and installation. We couldn't be more grateful for the wonderful service and our new unit's performance! They worked throughout a chilly day to get us up and running before a winter storm. Our new HVAC system is AWESOME. Our old unit was too small to heat the entire house, and we had to use space heaters to warm our bathrooms up enough to take showers! That's no longer necessary. We're snuggly warm right now and awaiting a snowstorm in comfort. These guys will treat you right. Miguel kept us updated throughout the search-and-order process through install. He sent us an invoice that outlined and explained every step, with an estimate that was right on target. No ugly surprises or ripoffs here! I can't say enough good things about this business. I highly recommend them. Thanks, gentlemen!!!

Miguel is wonderful to work with! We had him replace a unit last year and another one was acting up…read more(not his work) and he came and fixed it quickly and was honest and helpful.

I received BP's information from someone I've worked with over the years as our home hvac decided…read moreit did not like power anymore. Brad was out first thing in the morning after we spoke and was beyond helpful. I am in the industry (Though not a licensed repair technician) and my initial troubleshooting was right on track (per Brad) but he found the actual issue pretty quickly, all while explaining some of the nuances here in NC to me and things that are different than back home (tips to keep things running smooth and lower house humidity.) - the issue turned out to be a pretty simple one, and the price for the service call was VERY reasonable. Being in the industry (on the commercial side) I've seen some things and BP's pricing was more than fair. Would absolutely call again if and when I have the need.

I had an emergency and not only did these guys come out on a Sunday night they had things figured…read moreout and fixed within hours. Their lead service technician is very knowledgeable and precise in diagnosis. I could tell you that if anyone has a problem with this company there must be a good reason, they are spot on. There are many companies I would not trust in my home, but these guys are honest and really have a good knowledge base of this business. Very happy with my choice and will continue to deal with them in the future. So happy I finally found someone I could trust.

We were solicited at one of the big home improvement stores and signed up for an introductory…read more$29.95 spring HVAC "tune up". The company they dispatched inspected our 8 year old Trane HVAC unit and sent another rep to tell us that components were failing and deceptively (allthough quite nicely) pressured us to buy a new system for $12,000 before the summer heat started, when units and service staff were not as quickly available. The unit was working fine, so we decided to get a second opinion. We called Blaze and Ben Steffey came out the next day and inspected our unit and disagreed that it needed replacing. He advised to monitor it seasonally and signed us up for the $25 per mo. service plan that also covers inspection of our electrical and plumbing systems, so we didn't even need to pay the $99 service call. We appreciated his honesty and felt that we "dodged a bullet" of unnecessarly having to replace our system. Ben and Blaze have earned our trust, and we will call on them for our HVAC, plumbing and electrical needs in the future. We consider it a plus that Blaze is veteran owned and that they begin their business meetings with prayer.

A technician came out to run a scheduled maintenance on our HVAC systems (we have 2-one older/one…read morenewer). First, the technician was 2 hours late. Second, after he left, the next day our a/c on the main floor (older unit) stopped cooling well. Now, it's an old unit, but we've never had a problem with it. Not until now. We called them out and we were told the unit is broken, and we can purchase a new one for $12,000! Additionally, the part that is located under the floor in our basement, leaked water all on our basement floor! So now we have water damage on our carpeting. Like I said, that unit is old, but it worked just fine before the "maintenance." Our other unit is okay, hence the 1 star. In all honesty, this company should replace/fix the broken unit; they are at fault. Unless you want to take a risk of someone breaking your HVAC unit, I'd call someone else. I do not recommend them.