Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

I would give this business zero stars if possible. I contacted them for services on my AC unit,…read morereferred via HSA Home Warranty. They came for the service call on a Wednesday. Today, fully 8 days later, they still have not replied to the warranty company, I have no AC, and my family has moved out of the house while I stay here with my animals in the heat. They have told me every day that they will respond, but today, on day 8, they told me the person who handles my case is on vacation, and they cannot help. I have been lied to daily for days, absolutely no contact except when I call them, and they cannot function when someone goes on vacation. I have never experienced this level dysfunction. Stay away from this disaster of a business.

DO NOT USE THIS COMPANY. The man (Zach George) who sold us a BRAND NEW unit completely lied and…read morescammed his way through our house. Now we find out that he quit and no one from the company will come fix the mistakes he made. The brand new unit we paid over 12k for stopped working a few days after install and somehow our energy bill has GONE UP despite us being on vacation for part of the month. The company won't return calls. Do yourself a favor and find a different company.

This guys is crazy and bad job I'm not recommended this shop . Too expensive and they not do a good…read morejob

Mr. Vance from Vance Comfort Zone was a lifesaver when my a/c was "freezing up. He responded…read morequickly, diagnosed that I was low on coolant and probably had a small leak. I am happy to say everything has been COOL ever since.

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Tower Heating and Air has been maintaining my heating/cooling systems for 29 years since they were…read moreinstalled. I recently called them to check on my gas fireplaces - Jeff C. came through! I needed the seasonal maintenance to get it working, he worked around my schedule and got it done! This is a great company for peace of mind, and great service for maintaining my house systems!

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

Owner and service technicians are great based on past service calls however the office…read moremanager/scheduling contact left much to be desired. They tried to squeeze us in for service (which we appreciated) but were only able to provide a 15 minute heads up and no one was home when they came. After that, the scheduling assistant wished us luck finding a replacement company and ignored our attempt to schedule a formal date/time for a follow up visit.

I had an AC issue come up the day before I was leaving to go out of town. I called Quality First…read moreand they came right out and fixed my issue. So glad I didn't have to worry about coming home to no AC. I will refer Quality First Heating & Air to everyone I know. Awesome guys and do great work.

I had an iced HVAC unit on a cold windy day with 3 to 5 inches of snow predicted. I called Mike's…read moreHeating and Air and Mike answered the phone! Within in 35 minutes of calling, I received a text that he was on his way! Mike was very professional & knowledgeable. He took care of my problem and told me how to get a few more years out of my older HVAC unit. Reasonable price and great service! I will definitely keep the number saved in my favorites!

I live in Garner, and I've been using Mikes for over 10 years except for 2 seasons. After buying a…read morenew HVAC system from Home Depot, I received 2seasons of maintenance for a very reasonable price but of course you have to use their service people. They used one of the "big guys", (AR..)Mistake! Every time they showed up they wanted to sell me one thing or the other and the very young service technicians had probably received a weeks training or it seemed. They couldn't answer questions and when it was time to renew, the price was higher than I've ever paid! You do not get the personalized service that you do with Mike's. I called Mike's back and I'll never go anywhere else. I know I can trust the technicians judgment with no worries. You get personalized, professional service and I know that they are familiar with MY system. Mike's contract price is a good deal. I never once felt overcharged for any repairs.

Since we moved from Cary to Wake Forest in May until now we've needed to have HVAC service on our…read moreunits three times. These units were originally installed by Services Unlimited when the home was built in 2013-2014 and the original owners, we are the second owners, used them for their maintenance contract work. So we needed help and have met and been helped by Chris, John and recently Rico. These guys are great! Additionally, Trish in the office is customer centered and has been extremely helpful in coordinating the service guys schedules with our mostly emergency needs, especially in this summer heat. Worth noting, these guys are a small company and they can be stretched with responding, so be patient but know they are good people. Highly recommend.

Services Unlimited is proactive scheduling PMs in the Spring and Fall for cooling and heating…read morecheckups. I had to call previously to other HVAC companies to make sure they performed this work. Their mechanics are all courteous, knowledgeable, and efficient. I've not had any call backs. And our two systems have operated well throughout the year.