I want to acknowledge that Dr. El Masri himself has been kind and professional, but unfortunately our experience with the office administration has been extremely frustrating and concerning. It took nearly four months to try to obtain a specialist referral for my elderly mother. During that time, we were given conflicting information, referred to an out-of-network provider, then told a different doctor would be used -- only to receive a referral letter with the wrong physician's name. Despite this, we were still billed for a referral that was never properly completed. We repeatedly provided insurance information by phone, email, and MyChart, yet were asked for it again and again. Even now, we have not received clear confirmation that my mother's cardiologist at this practice accepts her insurance -- including within days of a scheduled appointment. The lack of coordination, record-keeping, and follow-through has been deeply stressful, especially when advocating for an older parent with cardiac concerns. This experience has made it difficult to feel confident that urgent or complex medical needs would be handled efficiently. I hope the practice takes this feedback seriously, as better administrative oversight and communication are critical for patient safety and continuity of care. read more

I did research before selecting a cardiologist for a common health issue. I selected Dr. Ahmad because research shows women aren't treated as seriously by male doctors, especially when it comes to heart issues. I felt Dr. Ahmad would be my advocate. It is hard to get an appointment as she is booked out but if you have a question, you can always send it through the portal and someone will get back with you in good time. Dr. Ahmad is thorough and she's had good recommendations for me in terms of medication. She has also made me feel more at ease as I had felt some of my issues were my fault and she has made me understand it's not my fault but genetics. She spends time with you and is efficient she will also go over things that aren't necessarily related to the heart. I used to see her every 3 months but things have stabilized and only see her twice a year now. I had worried about the reviews on the practice but every time I've called, I've been able to get helped. When she said she wouldn't be at Willow Glen anymore, I followed her to Mountain View. Worth the drive for a competent doctor. read more

Great, great, great. I am an older gentleman :-), and I play recreational hockey. 2 - 3 times a week, for decades. In the last few years through, I've had a few instances or passing out towards the ends of a few games, and ended up in the ER twice. Finally got diagnosed as afib. This place did what they needed to get me the meds I needed to be able to safely play without that fear. I've now played 2 games, and no issues at all. I'll update in the future, because it seems to be a statistics thing, of getting hit about 1/100 games. Dr Singh is the man. One more thing, I was actually supposed to go to a different place, but the wait was too long. This place got me in a lot sooner. The quality of care is really high. read more

My experience with Dr. Ahmad is very good. She is very professional and kind. She rushes me and is always come prepared for the appointment. My limited interaction with Dr. Ibrahim was also very positive. The supportive medical staff is very prompt and efficient, and so is the front desk personnel read more

Dr Ea is an excellent provider. Not only is he extremely knowledge but he is also compassionate - a rare combination these days. I have and will continue to recommend friends and family read more

I like the doctors in this group. My issue with this office is that it can be 4-8 weeks wait to get an appointment and they have an annoying voice message that asks you to call back during normal business hours when you are calling well within their stated business hours. read more

Impossible to communicate with. They say business hours are 9-12 and 2-5, but if you call after 4 it goes to answering service. I've called many times during regular business hours and I get the recording that says to call back during business hours, it's often left on all day. The medical care is fine but their communication is terribly unprofessional. read more

I have to give the staff a plus 10 on professionalism and kindness. The doctor who will remain nameless put me on Rosuvastatin, which I had to research after having side effects such as stiff and achy muscles having joint pain where I have never ever had pain before. This statin is it's an extremely strong and aggressive statin. I am type one diabetic and i am borderline high cholesterol due to weight gain. I do have low triglycerides. The other side effects can be liver and kidney problems along with peripheral neuropathy. I am wondering, with all these side effects, why he would prescribe such an aggressive and dangerous statin. I just talk to his nurse only and not him. After what I am experiencing and learning, sorry to say I do not trust this doctor. I want to say again the office staff is great I give them a five. As for the doctor, I give him a -5 for a lack of follow-up and that he just gives a statin without concern for any side effect Do your research. Do not just take something because a doctor says to. I should have researched the meds before taking them. I had I would have asked for a mild statin to try first. read more

So sorry Dr Sarna left Mountain View. He literally saved my life, and treated me with compassion and skill through a rough ordeal. The negative reviews don't remotely reflect my care...Bay Area's loss, Carolina's gain! read more

My appointment was rushed and there was no follow-through on a key test. In addition, Dr. Raabia Ahmad made up excuses for an incomplete stress test, saying there was a backup of patients waiting to take the test as well. The results of my test shouldn't be compromised because the office is trying to squeeze in too many patients in a short time. (The technician wasn't too nice, either.) On top of that, I never heard back from Dr. Ahmad after I took a calcium score test. She was pushing hard for statins and my test results from the calcium score test were zero, which means there's no blockage in my heart and no immediate need for statins. The bottom line is that she didn't want to invest time in me as a patient, so I've moved on. I suggest you do the same. read more

This review is for Dr. Punit Sarna. He is caring, thorough, empathetic, has excellent communication skills and is highly competent. He is open to discussing diet and lifestyle changes and has an open-minded approach combining excellent clinical decision-making skills and creative approaches to cardiovascular wellness. Highly recommend. read more

I disagree with the bad reviews about the staff. Frankly, they are AMAZING!! They are social and very helpful every time I need anything. And the doctors here are just as amazing! Thank you to this fabulous team!!! read more

I checked in and was told to wait for my appointment. After waiting 1 HOUR I finally noticed a sign on the wall saying they guarantee at most a 15 minute delay. It turns out that the front desk woman "forgot" to enter me into the computer so the nurse began to think I was a no-show. I was finally seen but this mistake was something that I'd expect from a teenage worker at Burger King. Yet the woman who made the mistake was an adult in her 50's. She apologized but seemed to think it was all funny. She doesn't take her job seriously. People on Yelp complain about the front desk staff, but they wouldn't behave so badly if the doctors told them to grow up and do a better job. read more

The specialist nurses are amazing. However, front staff is extremely rude to the point where they raise their voice and try to argue with you and blame you for their mistakes with scheduling. Both Audrey and Tracy were by far the ones with the worst attitude and do not understand the concept of customer service. The fact that we are here is stressful enough, but to have staff that is in no way sympathetic makes the situation even more unbearable. Also, having to repeatedly hear about Elizabeth's new tattoo made me have to find my headphones and turn the volume on high (Yes ladies, the entire waiting area can hear you when you're at your desk) was another issue. Again, the nurse specialists were phenomenal. But just because of the front desk receptionists, we are going to go elsewhere, even if it's farther from home. read more

This office needs to be more careful. They are the only one who wanted me to pay them an office visit, while all my other doctors just do tele-medicine at this time of pandemic. When I arrived, I saw these: a patient was coughing in the waiting room, several staff not wearing any mask, my doctor had his mask pulled down to his mouth while he was in the exam room with me. Not what I expect medical professionals should do. I hope they understand that, while they don't care about catching corona-virus, they can still pass virus to the environment without any protection. read more

I recently had a great experience here! With all the craziness going on with the corona virus, I had to reschedule several of my husband's appointments. I was concerned that my husband's health would suffer in the meantime without the check ins, but the staff took the time to let me talk to a nurse and consult with his doctor. The front desk staff also took the time to reschedule all of the appointments patiently, and even called back to make sure they were correct. They are a bunch of nice gals and caring doctors in that office! read more

Ugh !!! Avoid this place. There is no proper call center , they make the front desk answer all the hundreds of calls per day at the front. No one does this anymore. It's a crap show , the girls at the front are beyond scattered and very rude and unpleasant. Manager is clueless. read more

We think the Doctors here are fantastic, but... We've been patients for about 10 years. office staff seems OK, but there's the facade and what you overhear and observe from the waiting room, and on the phone- they choose to be exceptional or average as a team. I'm there enough to watch their behavior, so when I call the office I know they are not making answering my call a priority. As I am waiting on hold I began writing this at the 20 minute mark, I'm beyond talking to them now, I just want to see how long this takes! I've since reset my password while waiting on the LOUSY Healow patient Portal they utilize and sent my message to my Doctor. AT 33 minutes I've hung up; call back, they answer and I tell them I've waited a half hour, they put me back on hold...NOT COOL. read more

I cannot really begin to say how WONDERFUL my experience with this office and the doctors here has been. Recently I found some interesting information about my heart from a test run by a different doctor. I was quite panicked and called to find a cardiologist who could see me as soon as possible. The receptionist calmly listened and in contrast to SO many others I called, showed extreme empathy and explained how no matter what, because I was so worried, would get me seen as soon as possible, which was just a few days later. No call backs, no squeezing in.. just okay, I can tell this matters to you and we can make it work. Fast forward to a couple days later when I went in. The wait time was less then 5 minutes, and I was immediately greeted with a warm welcome from the medical assistant who took it from there. Dr. De arrived just a few minutes later. This doctor.. she's amazing. She was kind, thorough, understanding, and so knowledgeable. She listened to my every concern and though they may have seemed silly she still addressed every one of them. Following this visit, I was asked to do a few tests. Again, this office blew away my expectations. The medical techs who ran the tests were incredible. Kind, reassuring, SO friendly and made me feel like I was chatting with friends instead of going through a heart test. They could NOT have been better. This review really does not do justice to the excellence of this office. I would recommend this place to anyone. It is a giant BREATH of fresh air compared to the care received at larger medical groups.. So grateful for their care and also that I found them. read more

Good doctors, bad front desk staff. Received multiple calls from them but they don't leave a voicemail. Every time I called back the wait was over 15mins and I needed to go back to work. Also tried calling back on other days and was always put on hold. Called back again saying that I'd been waiting on hold for a long time and basically was interrupted and hung up on. They are loud and rude. It must be hard being front desk staff but it seems like a bunch of other doctor's offices are able to do it without being this rude. Contrastingly, it seems like the doctors are careful and attentive. It's a good thing I don't have serious issues or else I would probably die waiting on hold or waiting for an appointment. I wouldn't recommend this place. Never had such bad office service before. read more

I was a patient of Dr. Curatola's for 11 years. I left. I watched a caring office deteriorate. Over the years, his support staff went from great, to barely competent. I refuse to abandon my right to be involved in my own care. I do not appreciate Dr. Dominick Curatola ridiculing me for trying to get clarity on my condition and proposed treatments. Three visits ago, I waited for 3 hours for a scheduled appointment. I had to leave without seeing the Dr. to pickup my child from school. I was forced to wait another 6 months for another appointment. The usual wait in his office was about 90 minutes. I have come to believe this reflects his attitude toward his patients - we're just cattle, and lucky to be granted an audience with the Dr. Medically, I believe his is quite competent. He did no harm, and I think I got the appropriate care. However at the end, Dr. Curatola, without informing me, refused to give cardiac clearance for a routine foot surgery, messing up long standing plans. I believe this was done out of spite. I found a new Cardiologist and easily got the clearance. read more

Dr. Dominick Curatola is a brilliant cardiologist with an excellent educational and training background. He is personable, funny and direct at the same time. However, and this is a BIG however, his office is a train wreck. You are routinely forced to wait an hour or more, sometimes two, to see him even if you have an appointment. There can be twenty or more people in the lobby waiting at the same time. Getting an appointment is a bear as well. Right now he is booked six weeks out. In addition, the office staff treats you like crap. They shuffle you around, have attitudes, do not provide clear information and pretty much suck. For example, right now I have been on hold for 20 minutes just trying to reach their main number. Twice they have picked up the line and put me back on hold right away. Normally about this time I hang up and call back. However, since I am writing this review I am curious as to how long it will take to reach someone. This infuriates me to no end. Having to wait so long simply to reach a human is inexcusable. When you do reach someone they are unapologetic and bordering on rude. Why do we put up with this? Why is the company getting rich on our backs while treating us like cattle? If you are patient and have the time to deal with rude over-worked staff, then it is worth it. The Dr. himself is great. As for me, I don't have the patience and I am trying to get my records transferred. Wish me luck. Oh by the way, it took them 28 minutes to pick up my call. Update on 6/16: They "lost" my fax and I am still not able to pick up my records two weeks later. Total incompetence. read more

The front desk and scheduling people are crap. Got a very confusing voicemail the day of our appointment. Came in only to find out the doctor wasn't available. Appointment was rescheduled for the next day. There was a gap between when we did the cardio test (an Echo) and our appt with the doctor to go over the results. We were going to go out to lunch and come back but they told us to wait and the wait wouldn't be that long. Ended up waiting 1.5 hours to spend literally 30 seconds with the doctor. BTW all of this was for my 89 year old grandmother who had to travel to their offices multiple times because of their scheduling mistakes. Super crappy read more

Cardiologist Dr Neal Scott has saved my life three times. These heart events were each different but related. That's what he does - he saves his patients. Dr Scott speaks to me as a doctor, a professor and a researcher. He continues to teach me and open my eyes to unknown issues. Dr Scott has a focus on women's heart health issues and lifestyle and that pleases me because men and women have different heart issues and processes. He takes time to respond to my ongoing list of questions. I feel privileged to be his patient. Thank you Dr Scott. read more

We are so happy with everyone in the office. We are there on a regular basis as my husband has had many surgeries with Dr. Joye and Dr. De. Matt Shaw is amazing. The girls at the front desk are so good at what they do. It is very demanding, with the phones ringing constantly. They have to determine what is an emergency and get the patient in as soon as possible. They have been so good to us and James. They have helped to save his life and limbs with their quick response. read more

We went to see Dr. Collings, she was the best, but when she went on to another field I now go to the Dr. downstairs. My mom on the other hand goes to see Dr. De. She is cold, my mom had surgery last week for a heart valve, she never came out to let me know how the surgery went, we had a problem when she got home and called the ans. service, and that Dr. never called back. Now for the front desk staff......I have witnessed one girl eating spaghetti at her computer, I have seen them show each other what they were going to buy on E-Bay as they put 2 people on hold, and one was painting her fingernails. This was on a Fri. and I was there for 3 hours waiting for my mom. They are always apologizing to people on the phone. I would never put any of my family members in danger going to this office. I'm discussing going somewhere else after she recuperates. read more

To schedule a single test takes months. Avoid this place if you have heart conditions.

Dr Curatola may be a competent doctor, but I have rarely seen such incompetence, disdain and rudeness in an office staff. How long would you wait on hold for the most trivial matter? 5 min? 10 min? 15 min? Try 20 min. I've called the office on 3 different occasions and the wait times were between 8 and 20 min each time. Ridiculous. The last time, I tried to do them the courtesy of canceling an appointment. After waiting, waiting, waiting on hold, I learned that they had no record of the appointment I had made. For good measure, the receptionist spat out that I had missed an appointment the previous month and not notified them. Not true - I had notified them. They just never erased the appointment from their calendar. There are plenty of other competent cardiologists. No need to put up with condescending, incompetent office help. read more

The doctors are good here , however , the front desk staff is horrible .... rude and uncaring . There is Audrey and Tracy I believe , very rude . And Elizabeth is just plain loud. I'll find somewhere else to go since you can't avoid the front desk when you come in . read more

If you have heart conditions please avoid this place. Stuff there doesn't care about your health, they just care about money. To schedule, even one test took for them months. They don't care how bad you are feeling. read more

One star is for the receptionist. I've seen dr Collings just once a year for my annual check up. Not anymore. They asked me to reschedule my appointment on the last minute, I agree and came late for about 10 minutes. The receiptionist have said that I missed my appointment and according to their policy it costs me $150. I paid the fees, but changed my doctor and never came back. I am not sure if dr Collings knows how rude her receptionist was. Oh, forgot to mention that I had to wait at least 45 min every time for my scheduled appointments. When I requested to send me my file and the person asked me the reason why I was leaving, I explained why and mentioned the waiting time as well. And her reply was: "You wait because it's you who need to see the doctor".... read more

I came in here for an echocardiogram. I cannot comment on any of the doctors, but Irina Badiei was my sonographer, and she was very caring and considerate. If you are female and apprehensive about having this type of test done, I highly recommend her. read more

I am with Kathy on this one. I have been a patient of Dr. Collings now for almost a decade and was seeing her when they were at the older location. When I moved out of state, I continued to see her and she is my cardiologist that monitors for my health actively. Given that I am on the road a lot spending time between California and other states a lot, I have never really had issues getting the care needed. I am acutely aware that availability needs to be planned and I tend to plan my visits at times when she has availability so that I can see her. Sure, there is wait from time to time but I'd still rather see a tried and tested doctor than another one who really doesn't know my history and hasn't gotten to know me as a patient. The office has gotten very busy but in reality, it's simply because she is very good and people come to seek her out. If you want a known specialist, plan to work around their schedule vs. expecting them to work around yours.. though, I seem to have no trouble having them help when I need for my care. read more

I've been a patient of Dr. Frank Galli of this group since 2003. Like most good cardiology groups, they are busy, but I've never had to wait more than 10 minutes for a scheduled appointment. A couple were cancelled due to emergency surgeries, but if I was the patient, I'd hope they'd place emergency surgeries ahead of routine visits. I've also had a few emergencies of my own that were promptly attended. Overall I've found their staff to be competent and caring. I didn't give them five stars though because I've never been to another cardiologist and have no basis for comparison. read more

While vacationing in Sunnyvale CA I had a heart attack before getting on a plane to return to SC, I did not know any Doctors in the area and was dependent on the luck of the draw. Fortunately I drew Dr. De. On a Sunday morning in October 2015 she did a catheterization and put 2 stents into a completely blocked artery. I spent two nights in El Camino Hospital in Mountain View CA and was released. I have never had any pain or problem since that day. I believe that Dr. De was new to the practice but feel so blest (more than lucky) to have her as my doctor. Her professional and confident manner assured me and my wife that I was receiving the best care possible. I just can't say enough good about her skills. I may have received the same level of care if I were home but I am not sure. She did tell me there were cardio doctors in SC as competent as her but I haven't met any yet. My best recommendation is that I hope I never have to see her again professionally, but if I do, I would return to Mountain View for her care. read more

My mother was referred to see Dr. Agah due to an abnormal EKG. I was concerned over the fact she had an abnormal test. My mom's primary care doctor suggested we see Dr. Agah for further testing. I called Dr. Agahs office and spoke with the receptionist who was happy to schedule the consultation. After letting the receptionist know my mom was being seen for an abnormal EKG she immediately suggested she be seen the next day. Dr. Agah saw my mom the next day, and suggested she have a stress test within a couple of days, which was done in the same office as Dr. Agah! I'm happy to say that my mom's heart is healthy! If it wasn't for the expedited service of this office, and the exceptional care of Dr. Agah I am not sure how long we would have to wait for an answer. I will be sure to refer this office to others. Thank you Dr. Agah! read more

I agree with other reviewers about the office. Rude and incompetent, I say. Not only do you have to wait and wait, but my experience with rescheduling is also a horror story - typically, if you need to reschedule, you will be told that they don't even know when their next open appointment is and they will call you back. In the end, you get your appointment only if YOU initiate further contact, and it takes more than 3 months to get in. I have to disagree with other reviewers on Dr. Curatola, though. I found him to be eminently educated and qualified, but his manner with patients who actually want to know what's going on is inexcusable. If all you want is to be told something is wrong and then get slapped with a prescription, you're fine. But don't try to ask questions or figure out if there are any other treatment options - if you do, Dr. Jekyll turns into Mr. Hyde and you get yelled at and worse. I'm transfering to another doctor, and I wish I'd never seen this one. read more

I've been going to Dr. Curatola for 17 years - he is absolutely the very best cardiologist. He really cares about his patients and is methodical and meticulous. read more

Dr. Agah His technical skills must be excellent since he installed three stents and I have not had a problem since the heart attack over two years ago. He helped me change my life style and I have a normal life that is even better than before. He is direct and to the point. I never have to wait more than 10 minutes. When I was in the hospital he kept my family fully informed of my progress. El Camino Hospital is high tech and an excellent place to have your medical needs met. Even the food is not bad. read more

Dr. Curatola needs to quit overbooking his patients. I have seen him 3 times and each time I have had more than an hour wait. He seems to engage with his laptop more than he does me. He asks questions while looking at his computer and records the answers without looking up. When he is done inputting data he is ready to leave the room. He may or may not say goodbye when he walks out. read more