Whole we always find what we're looking for, it's sometimes hit or miss when dealing with the staff. We usually purchase online to pick up from the store. Almost always, we don't receive notification that the item is ready so we end up just showing up to the store and our order will be ready but for whatever reason, whomever pulled the item never updated the system so that we would receive our notification.
This particular visit was no different. We ordered an item for my car and of course, whole I received the email that the order was accepted, I never got the subsequent email, telling me that the item was ready to be picked up. Since they're literally a couple blocks from where I live, I just stopped by a couple days later.
When I parked in the lot, some of the staff were helping a customer with their car out front and when I walked in, there was a young girl standing by the registers but not quite behind the counter. She had no uniform on and just started at me as I walked in, without saying a word. She literally stared me up and down so I took the initiative to inquire whether or not she was an employee. She said yes, so I told her that I was there to pick up an order I placed online.
She must have been new, I'm guessing only because she had no idea what she was doing. She didn't know how to look up my online order, find the item or ring me out. One of the other employees had to come in and guide her. No one knew where the item was and as I previously mentioned, someone pulled my item, put it on the shelf for pick-up, yet failed to update the system.
I was watching the whole scenerio and live-texted my husband about how ridiculous the whole situation was. It took longer than it should have but TBH, I think I was just rubbed the wrong way with this chick's demeanor and presence. I've worked retail and you definitely should acknowledge your customers. You don't have to hound them but acknowledge that they exist. Don't just stare at them as though you're an apparition that no one can see. That's rude.
I only give three stars because of the convenience of their online purchasing system. It's easy and fast but if you live further from your location than I do from mine, I would suggest you call and confirm your order is ready before you make the trip. read more
