My wife and I were visiting the Petosky area over the 4th of July weekend and experienced car…read moretrouble and had our vehicle towed to Brown Motors. We could not have been treated better, Monday morning we contacted the service department and Aaron called us back that morning and had our vehicle repaired by that afternoon. Thank you Aaron and Brown Motors team for taking such great care of us.

Most INCOMPETED shop I ever tried to work with,Service manager,Jack,is NOT qualified to repair a…read morebicycle, For 225,00 diagnostic fee,I got a very incompetent diagnosis, seemed like they thought I was wasting there time,,Brown Motors, Bring youtr tri powered corvette,bring your mini bike, They will gladly tell you anything to get your money,ZERO POINT ZERO STARS

Wow, Steve is honest, helpful, and kind! What more could you want? I SO appreciate all those…read morequalities when needing emergency repair when on the road. Thanks, Steve! Highly recommend

This garage is wonderful! My mother was panicked yesterday after her muffler and underbody were…read moredamaged on the ferry, worried it would ruin her camping trip with her grandson. She took it to Downtown Garage, and it was fixed in less than an hour for a more than reasonable rate. Considering taking my own car in before we head back downstate. Thank you!!

I bought tires here twice and they are the greatest!!! They are very tuned to what you want and…read moreneed and provide very knowledgeable, sound and reliable advice on the purchase of new tires!!! They installed them quickly and had a nice sitting area and amenities that they offered. I truly highly recommend them!!!

I vacation in the area for a month every summer and have generally used the dealership for any of…read moremy vehicle needs. This latest trip, I decided to replace my tires before the 10 hour trip home. I called the dealership on Monday (was told tires would be delivered next day). Show up for my service appointment on Wednesday and was told the tires hadn't arrived. Rescheduled for Thursday. Got a call Thursday noon still no tires. I am now officially done being jerked around by the dealership. Found Spies in a Google search, called, spoke with Joel and told him what I needed. By Friday at 1:26 (for 1:00 appointment) I had my new tires and the service was top notch. Even if you are a brand new customer they will treat as if you've been one for 20 years. I wish I had come to Spies from the start, but I KNOW where I will come in the future.

The shop seems a little bit busy, but because of Ryan and his expert customer care he was obviously…read moreworking as quickly as he could. I just needed my tires checked for air because my light came on in the car. I got the service that was requested I received further information about the tire pressures. There was no charge and this place has wonderful service and excellent personnel like Ryan. What a nice guy. Thank you.

I recently relocated to Northern Michigan and ordered a new set of tires online. When I called to…read moreschedule the installation, I was told they wouldn't install them because I wasn't already a customer and they sell their own tires. I've never experienced anything like this. Refusing to install brand-new tires simply because they weren't purchased from your business is disappointing and, in my opinion, poor customer service. If this is your policy, it should be made clear upfront so people don't waste their time. If you're looking for a shop that's willing to help customers regardless of where they purchased their tires, you may want to look elsewhere.

My car was involved in an accident the second week of July. We had it towed to Lake Area…read moreCollision. With the next three days, Steve and his crew had an estimate for repairs sent to my insurance company and it was approved immediately. I was give an expected return date of July 30th. Twice within the month, I received text message updates as to the progress and yesterday I was called to say it was done, a day early. I picked my Explorer up today and not only does it look brand new, they went one step further and cleaned the inside of this Nana Mobile thoroughly. Oh and I want to add, I left money in the car unknowingly, and it was in the compartment between the seats. Thank you to everyone at Lake Area Collision, particularly Steve, Shane,and Alexandria. You should be very proud!

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

On vacation in the Charlevoix area, we experienced what no vacationer wants to experience: car…read moreproblems. Specifically, a flat tire. Bad luck. Good luck: this business was just a block away. We slowly drove our car into their very busy shop on a Thursday morning and were immediately greeted by two staff who left a project to help us. Within 10-minutes, they had our tire off and in a tub of water to find the leak. Because we had driven a while on a low tire, unknowingly, there was evidence of side wall damage. We dreaded a big bill and long wait. More good luck: a screw was retrieved, the pressure left in the tire was adequate to not ruin it and our hole was foxed within 15-minutes. The auto repair staff and office staff were all wonderful. They were reassuring, honest and made us feel at home. They could have easily put us at the back of the line (we are out of towners) or sold us an expensive new tire. We walked away with a $25 repair bill. They even let us keep our car on their property while we went to breakfast and explored downtown on bikes. You don't find business like this these days. Please give them your business and respect. Wish we lived closer. They would be our go-to for car repairs.

People and experience, this is a well run business. We are fortunate to have them in Charlevoix.read more

They offered a $50 Visa gift card for a test drive and then they reneged on providing it. Same with…read moreSerra in TVC - coincidence? LSW June 2025

Carolyn was very helpful in getting us in a new 2021 WRX. Called her up after submitting an online…read moreapplication and she had the paperwork done in minutes over the phone. She worked out everything ahead of time so when we showed up to pick the vehicle up it was smooth and fast. I even changed the appointment time last minute and she worked it out just fine. This was my 2nd Subaru dealership experience (the previous was in Bellingham, WA), and both have been great. Thanks a lot, love the car. -Mike

I've bought several vehicles from these guys, and they are awesome! They did recently have a rough…read moretime with an employee who has been let go. Hopefully they can maintain their great reputation through all this!

Be carful shopping here, they are SHADY…read more Currently having a troubling experience with this company. I ordered 2 cars 4 months ago paid a deposit discussed pricing and made a custom order for each one. Rep told me the car takes 4-6 weeks. I paid a 500$ deposit for each car to lock in the deal! I didn't hear from them for 3 months so I called them, they said the previous rep got promoted and this new guy is taking over. Also that the cars should arrive in 7-14 days roughly. I'm at the 4 th month mark and still no update or phone call or anything so I called. Rep said he's sorry the previous rep is fired now, and all his orders are wrong. They said both cars are going up in pricing 200$ minimum more than quoted initially. Up until this point I have been patient and understanding, but this sounds like a SCAM. It sounded as if the dealer wanted to get me to not take my order so he can sell it to someone else. That was my vibe. The crazy part is I paid a 500$ deposit and I have my order receipt also I have my text message thread showing the quotes and everything. I'm currently waiting to hear back from management on how they want to handle this. But it's not too promising update coming as soon as I hear back from them