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Advance Auto Parts

5.0 (7 reviews)
Open • 7:30 am - 9:00 pm

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Ask the Community - Advance Auto Parts

Audi Petoskey

Audi Petoskey

(4 reviews)

Audi petoskey has treated us extremely well. Christy sold my wife and I our Audi q7, and she is…read moreamazing! Sergio in service is great, he has taken care of us every time we come for service.

I've had excellent service here both in the service department and in sales…read more As the only Audi service department in the area, you might expect that they that they're going to overcharge you and be generally surly. (That's what I expected.) But they are so lovely -- so generous and polite and thrifty (if anything they have only ever undercharged me -- like, "we didn't charge you for the additive because it was Audi's fault it leaked out"). They really go above and beyond and I try to map out my mileage so I'll have my oil changed during the summer, after I've driven from CA. Recently I had to turn in my beloved car ("emissions scandal" etc etc) and I spoke to the sales associate about the possibility about buying my new car in Michigan. I had pulled in on a whim and she kept the dealership open late to help me, printing out everything I did not feel like reading on line, because every dealership in the country has run out of brochures (Audi, print more brochures!). I am not the kind of person who loves to buy a new car. And I have an excellent dealership in LA. I am not totally thrilled with Audi as a company. But between my wonderful service department in LA and this excellent dealership here, I am thinking about forgiving Audi for stealing my beloved, beloved diesel from me.

M&M Service - Front door, across from Bay View Golf Course on Highway 31

M&M Service

(6 reviews)

My air conditioning compressor died on the drive to Petoskey for a little vacation. I was a…read moresomewhat panicked because I knew I had no way to fix our minivan when I was away from home. And it wasn't drivable. Anthony was willing and able to get us right in (within 30 minutes of calling him). He ordered the parts that afternoon and had our van fixed in less than two days. The cost was reasonable and was what I expected (having done this repair myself on other cars). He was conscientious and professional, and his communication was outstanding. He provided regular updates each step of the process so I was never wondering what was happening. He has recently taken over this business so the older reviews are not relevant. I would highly recommend M&M Service, and Anthony, for your repair needs.

Imagine this: you're on a drive up M-119 through the 'Tunnel of Trees,' and it's a Saturday…read moreafternoon. Your peaceful holiday becomes nightmarish as your check engine light comes on. The car starts shuddering and doesn't want to leave second gear. The engine may or may not turn over. The nearest service station is 10 miles away, down a winding road with narrow shoulders and a speed limit of 25 mph, without the rain pouring down. Baby decides now is also a great time to start crying and get a cold. Welcome to my experience this past September weekend. What should have been a restful communion with the outdoors in Northern Michigan turned into a harrowing, stressful time. After AAA towed my car to dry out at the hotel, and I left my husband to comfort the baby, I took my limping vehicle into town in search of anyone who might diagnose the OED 2 code. I didn't have the handheld reader with me and I direly needed to know whether my car's check engine light was the result of something minor -- say, a misfiring piston -- or something serious to justify staying another night in town. I came upon M&M Services after driving slowly to get an oil change elsewhere. Their Open sign glowed like a beacon. I pulled in to find a young man in the office, one bay occupied with the garage door down, and their hours boldly displaying they were open for another hour yet. Prayers for resolution answered? I explained my situation and asked if he could hook my car up to a OED reader. Advanced Auto Parts, Napa, Carquest, and other car parts stores with complementary reader services all shut an hour and a half before. There wasn't a dealership in Petoskey or Harbour Springs to help, and I couldn't trust taking the car an hour away into Traverse City. M&M had every ability to help ease my mind. "Are you from around here?" asked the kid. "No, I'm on vacation. We drove up. I am in a tight situation," I said. I should have shut my trap and nodded. "Can't help you." What?! You're open. You have a mechanic. I am not asking for anything untoward, I could hook the cable up to the OED2 port myself for all it mattered. He gave me the most uncaring look and went back to his desk, staring off into space. You are an auto shop. You are open. There are no other customers and I showed up an hour before the stated closing time. No one was working on a vehicle. It was a very simple request I was willing to pay for, if only to get a better idea of the diagnostic code. It turned out to be Cylinder 1 misfiring due to water getting into it, a simple fix by removing the spark plug. I found that out at O'Reilly's in Detroit -- something that took literally about 8 seconds to read. The non-existent customer service during a small crisis was disgusting.

Advance Auto Parts - autopartssupplies - Updated May 2026

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