This was the highlight of my vacation! We had SOO much fun! The staff was extremely generous. We…read moreneeded some ski gear and they let us rent the coolest vintage jackets! We were a group of 6 that rented 3 (2 doubles). It was most of our first time on a snowmobile and the ride was gentle enough that it was perfect for a beginner. We found another trail though that had tons of bumps which was really fun once we got the hang of driving. I was also hesitant to share instead of rent my own but it's equally as fun being a passenger as a driver so I would recommend sharing to save $$ unless if you REALLY want to drive. We did the 3pm session which was perfect since the sun started to set as we got back. By the time we were on the final part of the trip it turned pretty dark so our lights turned on and made it feel like a whole new experience. I highly recommend - was definitely worth the money and an amazing experience. Thank you Mark!!

These rental folks are the worst in northern Michigan. Really bad experience renting from them. We…read morewere lied to, over charged, and the equipment sucks. Don't do it.

My fiancé and I participated in the snowmobile tour thru Grand Traverse resort and it far exceeded…read moreour expectation; helmets were provided in the lobby of the tower, and we were shuttled to our snowmobiles without issue. Upon arrival- Craig guided us thru the trails providing us an exciting ride all the while making sure we felt comfortable.... highly recommend, we will be back!

Our booking and UTV experience with Memories was excellent from start to finish…read more Because there was rain forecast the day we wanted to book, we were able to book a same day rental for my family of four. We arrived at 3pm after filling out the online waivers, and got equipped with helmets, goggles, and an awesome vehicle with "No Doors" for the kiddos excitement. The GPS made our self-guided experience fun and easy, and the trails were a blast! As a first timer, I found driving the vehicle easy, even on the bumpiest of terrain. Just make sure you turn around at the halfway point of your rental so you have time to make it back! We pulled in a little late because we thought the GPS route was a loop. It is NOT. :) The girls in the shop are awesome, they offered the boys a chance to meet their new puppies, too.

What a blast! My friend came up to visit from downstate Michigan, and we were looking for something…read morefun and something outdoors to do. We decided to book an ATV adventure with Big Bear. It was money well spent. Big Bear provided sanitized helmets, goggles and bandanas to wear. We brought our own bandanas because we wanted to wear pink but I appreciated the extra effort on their behalf. They were very on top of COVID precautions. While we were waiting for our ride, the staff running the tubing adventures, were so efficient. They were unloading passengers and sanitizing the vans before loading another group, they were still moving quickly and intentionally. Our guide, Raph, was excellent, he explained everything very well, was kind and patient. It was very much appreciated because I had never driven a side by side before. Raph took us on some amazing trails, we stopped at Weber Lake and enjoyed the water and scenery. We made memories we'll never forget. I have a girls weekend planned in July and we have already reserved our spot for another adventure. Thanks Raph!

We had a group of 14 do a rafting trip this weekend, aged 8-74. We did the 2-hour rafting trip…read more Based on the website description, this seemed to be ok. It was the most chaotic, stressful, dangerous thing we've done as a group. Do not do a rafting trip if you think you're going to have any time to enjoy the scenery, talk, or enjoy a family activity. The river was extra fast due to high water levels and there are constant obstacles to avoid. We are all lucky to have made it with only minor injuries. Way too many close calls. It was not just us that were not enjoying our time on the river. Every kayaker and tuber we encountered felt exactly the same way. Several said they'd been crying at times, it was so chaotic.

Renters BEWARE!!!! I would not recommend renting the Aspen cabin from Jeff with Crystal Adventures!…read moreWe had a horrible experience at this cabin. Upon arrival, we discovered a lady bug/beetle infestation. The dishes in the kitchen cabinets were dirty and also had beetles on them. The kitchen is also not a full kitchen as advertised. of the two bedrooms, one of them does not have heat, and the other one has a hidden baseboard heater which you are not made aware of. This resulted in us sleeping without heat before the first night. The bathrooms are absolutely filthy. Only 2 of us (out of 6 people) showered the entire weekend as the showers were very unclean. We had dog hair in the sheets of our bed. We realize mistakes can happen with cleaners so tried to work with the property owner, Jeff in hopes of working something out and issuing a partial refund for everything we encountered last weekend. He was very unprofessional and left us no choice but to contact AirBNB for help. After seeing our photos and videos, they agreed that we deserved a partial refund. I just wanted to help inform others to avoid renting from Crystal Adventures at all costs! It was a very unfortunate situation for our family.

The staff at Crystal Adventures were very friendly and helpful. They helped us get our canoes and…read morekayaks into the river and explained what to expect (portages/timing etc.). The river was just beautiful and less busy than others in the area. In hindsight I wish we had each gotten our own kayaks instead of doubling up in canoes as the river is tricky to navigate in the larger sized vessel at times. I'll definitely come back to Crystal Adventures.

Excellent service by the friendly staff and they answered all of our questions. No pressure at…read moreatmosphere and they were really informative

Rented a UTV for a day while on vacation. Great communication during the rental process. Once we…read morearrived the UTV was ready for us and we only needed a few minutes to go through the paperwork. The staff was friendly and helpful, providing directions on where to ride, how long to expect various segments to take so we could roughly plan our day and get back on time. The GPS in the UTV makes that even easier. They are about 10 minutes from the trails but you just drive the UTV there on the streets. Very easy to do and super convenient not having to trailer them anywhere. There was a gas station very near the store to fill up for the return so that was easy as well. Definitely recommend them for a day of fun on the trails!

Excellent customer service! We were helped right away and got a great deal. Ryan went above and…read morebeyond helping us. E will definitely be recommending them.

Rented a snowmobile for a couple of days. Nice machines. Easy check in and check out. Staff was…read morehelpful and had good tips on the local trails. Will rent here again.

The service was friendly and professional, convenient pick up and drop off. The machines were in…read moregreat shape. The price was fair.