We had an awesome time rafting with Big Bear. The staff was friendly, organized, and made the whole…read moreexperience easy and enjoyable. The rafting itself was the perfect mix of excitement, beautiful scenery, and laughs (and adventure!). We'll be back and telling my family and friends.

We had a group of 14 do a rafting trip this weekend, aged 8-74. We did the 2-hour rafting trip…read more Based on the website description, this seemed to be ok. It was the most chaotic, stressful, dangerous thing we've done as a group. Do not do a rafting trip if you think you're going to have any time to enjoy the scenery, talk, or enjoy a family activity. The river was extra fast due to high water levels and there are constant obstacles to avoid. We are all lucky to have made it with only minor injuries. Way too many close calls. It was not just us that were not enjoying our time on the river. Every kayaker and tuber we encountered felt exactly the same way. Several said they'd been crying at times, it was so chaotic.

Winter rafting with Jordan Valley Outfitters was an incredibly wonderful experience. It was by far…read moreone of the coolest experiences I've ever done! Reserving my party's spot online was easy. I received an email with all of the information and directions I needed beforehand. The bus ride to the river's start point was comfortable. On the way, we were briefed on what to expect and safety information. The winter rafting ride was magical. We were lucky enough to have just gotten a fresh snowfall. The views truly looked like a scene out of a movie. The Jordan River was a stable flow therefore little paddling was required. The snow's heaviness weighed some branches down over the river so some ducking was in order! Our guide, Sam, was outstanding. He was knowledgeable about the river, area, and provided great local recommendations! Partway on our journey, our guide led us off the river. Where we were treated to homemade cookies and hot drinks. Run don't walk to Jordan Valley Outfitters!

I took my 8 year old son winter river rafting in February. We were in town for a wedding, but…read morewanted to use our free time to do something different/ unique. It was the perfect activity. The guides were great and luckily we were paired with another family we had small kids, making the experience even more fun for my son. We usually go to MI in the summers, so we'll be back to JVO for some summer fun too.

This was our first and last stay at Trailside Campground…read more We rented Cabin #3, which is only about 25 yards from the pavilion. It was Friday, July 24, and there were no scheduled concerts or events. Around 5 or 6 people, including the owner, were partying in the pavilion with extremely loud music, strobe lights, and a disco ball until the early morning hours. The cheap curtains in the cabin did nothing to block the flashing lights. At about 1:40 a.m., I politely walked over and asked if they could just turn the music down a little. I never asked them to shut it off--I simply wanted it lowered enough that we could get some sleep. The owner's response was unbelievable. He appeared to be intoxicated and immediately came storming toward me yelling, "Hey! Hey! Hey!" He then told me, "This isn't a KOA or a family campground. This is going to go on until 3 or 4 in the morning," and said he'd give me a refund. He wasn't calm or respectful--he was aggressive and confrontational over a simple, reasonable request. The next morning, another camper stopped me in the bathroom and said she felt bad for how the owner spoke to me. She told me another camper was so upset after witnessing it that he left the pavilion. She also mentioned the owner had been drinking all day because they were celebrating the one-year anniversary of buying the campground. We weren't the only people bothered by the noise. Campers across from us were complaining too. If your campground isn't family-friendly and you plan on having loud parties until 3 or 4 in the morning, that's your choice. But be upfront about it so guests know what they're paying for. More importantly, don't treat paying customers with disrespect when they make a polite request. Customer service starts at the top, and unfortunately our experience with the owner ensured we'll never be back.

We had a great time! Hot showers,electricity, water hook up, wood for campfires available…read more Everyone was very nice and accommodating. We will be back. It rained a bit but we didn't care and explored the area.

Horrific Customer Service, Stolen Funds, and Aggressive Management - Avoid at All Costs…read moreBetter options in Mio! Our family booked a 15-canoe memorial trip for 30 people three months in advance to honor our late uncle. A month before the trip, we pre-paid in full. We were explicitly told by staff that we could adjust our reservation up to 24 hours in advance. The day before the trip, we emailed to scale down to 9 canoes (19 people).Upon arrival, the woman claiming to be the owner flatly refused a refund for the 6 unused canoes. Her justification was hostile and absurd: she stated we "should not have prepaid" and that refunds are only avoided if you pay the day of. This policy was never disclosed to us verbally or in writing.The customer service deteriorated rapidly from there: Hostility at Departure: The owner stood on the deck screaming at both her staff and our family, demanding everyone wear life jackets inside the transport vans--saying no one left without one on-falsely claiming it was a transport fine--rather than explaining it calmly as a high-water safety precaution. Labor: Despite paying full price (plus the 6-canoe overcharge), the resort provided only one staff member per van. Our group was made to help manually unload the canoes at the launch, and drag them up a steep hill and reload the trailers upon return. No trash bins were provided at the landing. Just a bag one of the drivers found in the van Verbal Abuse & Shushing: When two family members calmly went into the office to discuss the refund, the owner became instantly belligerent. When a female family member asked why she was being so rude, the owner told her to "zip it" and repeatedly shushed her like a child. When challenged on the overcharge, the owner claimed she "felt unsafe" and "threatened" from 10 feet away. Physical Altercation & False Accusations: The situation turned completely unhinged when we had to turn our vehicle around to look for a missing key fob. The owner's husband marched out "ready to fight," chest puffed out, screaming at customers. Looking for the guy who "threatened his wife" the situation escalated and The female owner then physically shoved her way into our group at the back of our vehicle, intentionally bumping into a smaller female customer. When the customer pushed back to create space, the owner began screaming like an actor that she had been "assaulted," before videotaping us and threatening to call the police. Honestly we thought at that point we were being punked. The river and weather were beautiful, but Rainbow Resorts completely tarnished a memorial trip for a grieving family. They stole money for services not rendered, treated paying customers like physical threats, and exhibited erratic, hostile behavior. Do not go here. They are completely unprofessional and running a financial scam on pre-payments.

The new owners bought the business Feb. 2023. They were very friendly and helpful. We picked the…read more3hr trip with kayaks. The river was pretty. It did storm on us for part of the trip but we still made some great memories. We plan on coming back!!

What an amazing place! We were looking for something to do and we found Shel-Haven on Yelp - I am…read moreglad we did. Easy to find and easy to get too. I have been to a couple canoe/kayak rentals down state and Shel-Haven is so much better! First, they will drive you to the spot on the river and then you kayak to where you car is parked. So convenient! Depending on how long you want your trip to be will depend how far up the river you get dropped off. Second, they do not hold your credit card and there is no annoying deposit. You just hand them your money for the time you want to be on the river and then you are done - transaction over! You do not have to check-in back and get your deposit back or have to pay more if you went over the time limit. Third, the staff is great. The gal who checked us in was amazing, so friendly and helpful! She also accepted the Yelp discount without hassle or questions. 2.5 hour trip in a two person kayak was only $18.00! Such a great deal. The kayaks were very nice, clean, and did the trick. Fourth, the river and trip itself is so peaceful and beautiful. A great trip to take if you are not an avid canoer or kayaker. River is decently wide and calm. Not a lot of crazy turns or quick current. We did not see a lot of wildlife.There are homes that line the river but some areas are pure woods with no homes, so it is a nice mix. The water is not that deep either. I would say the deepest we saw was 3 feet while on average it seemed to be about 2 feet deep. Fifth, easy ending place when you are done with your trip. You can also swim when you are done with your trip and the water here is about 3 feet deep. There was a worker at the return site to help you. Parking lot was also right there and you could go on your way.

We have been canoeing with Shel-Haven for over twenty years and have always had a great experience…read more We usually take the four hour trip from 612 and float the river for the day. Prices are reasonable and as the years have passed, more and more options for floating the river have become available. They also have a nice deck where you can watch the people arrive back from their trip.

This weekend, I went skiing at two awesome ski resorts with my dad, named Treetops and Otsego Ski…read moreresort. Otsego was even funner than Treetops. It had a café, five individual lifts, plenty of fun trails and a massive terrain park. The café at Otsego was a very nice one, and had a large fire which was great to come into on a cold day. Unfortunately I wasn't able to be there for too long, and therefore couldn't see too many things that they served, but one thing I know was that the hot chocolate is great and the candy bars are delicious. The trails at Otsego were also great, but had a bit of a higher skill level. They had a few easy blues and greens, like Für Elise and Alan's alley for begenners, but no bunny hill, a load of blacks like waterfall and master's, two steep duo trails that me and my dad very much liked and even a few fun double blacks like Bob's Glade, a exciting and adrenaline-giving slope that emptied out into a easy green. The terrain park was also super fun, with gigantic jumps that sent me very high up into the air but no rails, which was ok but not as cool as it could be. The only rail I could find was a few rotten blocks of wood that someone had thrown together and then left to the power of the forest.

One thing about this place is it is clean! Everywhere I looked was clean but everything is also run…read moredown. Our room was comfortable enough but outdated as were the exterior and hallway finishings. We were attending a conference and every staff member we encounter was friendly and helpful. The camaraderie at the bar was fun and comfortable however the pool area was like something out of a scary movie. I wouldn't mind dining or attending a conference here again but will find other accommodations next time.

We had a great experience renting kayaks from Swiss Hideaways Canoe Rental. The location is a…read morelittle off the beaten path and the buildings are in disrepair, but we weren't renting the building, so that wasn't a problem. We loved our experience on the Jordan River! It's narrow, swift-flowing and there are lots of downed trees, but we loved the technical aspect and had a great time! I probably wouldn't want to canoe the river, but kayaking it was amazing. We only saw a small group of 3 people while we were on the river too, so it was very peaceful. The staff at Swiss Hideaway were knowledgeable and very friendly. Pickup was timed perfectly and overall we had a wonderful time. We can't wait to come back and kayak the river with our kids (ages 10, 13, 14 and 17) next time!

The owners were great and very knowledgeable about the river and the difficulty level. I had never…read morebeen canoeing and it was manageable as a first timer. The equipment was in great shape. It was exciting and challenging. Beautiful river scenery.

We rented 6 e-bikes yesterday and rode to Charlevoix. Round trip it is over 35 miles. They made…read moresure we were totally set up. A few of our people couldn't make the trip back, meaning I had to make a rescue mission in our minivan and we were a few minutes late. Don and crew were so understanding. Never once did they act upset or annoyed. Thanks for the great experience. We are so glad we rented from a long lasting Petsoskey tradition instead of a new business.

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Chris was great and the whole experience was fantastic. They had the boat clean and ready for us at…read morethe beginning of our trip and were ready for us right when we got off the lake. It was exactly what we needed, will absolutely be going through them again the next time we need a boat rental

We enjoyed a great day out on Lake Charlevoix. Chris & Drew were great! So easy to work with!…read more The pontoon was in great condition, so clean. Drew had it in the water waiting for us, gave us the how tos and we were on our way to float, tube and enjoy the day on the water. We were back 20 minutes early and Drew was waiting for us. They made the day effortless for us. Our kids are ready to make this a tradition. Already looking forward to next summer!

The snow was so good over the weekend at Crystal that we wanted to keep skiing so we decided to…read morestop for a night at treetops and take the kids skiing for a day or two. It was a great choice! This was a Tuesday night in February, so we were able to get a very good price on a double queen suite. Room was clean, comfortable and no issues. We had planned to go skiing Tuesday evening but ended up at the pool with our kids. The main lodge has a decent size pool that starts indoors and continues outdoors. There is an indoor hot tub and an outdoor hot tub. Also there are two Saunas. The kids were enjoying themselves so much we didn't even get to go skiing! On Wednesday we got breakfast at the top of the hill. We have eaten here before and it's always been good. After breakfast we got our gear and headed to the slopes. Treetops isn't a huge hill, but for the value midweek and 3 lifts, it's was a great time. We got started right at 10am and skied until about 4pm before heading home. There was almost no traffic and it was non stop skiing. The kids loved it as well and really enjoyed the beginners terrain park they built.

Booked a tee time through a package with friends and we were not able to finish one of their…read morescheduled rounded, and they did not offer us any meaningful help to accommodate their mistake. Carts made everyone late for their tee times, and we were the ones that had to pay for their incapabilities. None of us will come back, and we had a very lackluster experience. Definitely a one and done kind of place if you do decide to put up with this kind of service