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    Advance Auto Parts

    2.6 (9 reviews)
    Open 7:30 am - 9:00 pm

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    6 years ago

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    6 years ago

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    9 years ago

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    Ask the Community - Advance Auto Parts

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (3 reviews)

    A new player in this market who sells a wide variety of auto parts, supplies and tools. The…read moreO'Reilly staff that I have dealt with are above average in the areas of product knowledge, courtesy and follow-up. Do to a shrinking marketplace and online competition, many auto parts stores have started to play the shell game with prices. You might save a lot of money if you can wait a few days by ordering parts on Amazon or RockAuto. They carry both low grade and top of the line parts, so don't be afraid to ask about your options so you can choose what is best for your situation. It's wise to shop around local competitors like NAPA, Auto Plus, Autozone, Advanced Auto, West Springfield Auto Parts and others.

    I would not patronize this store. They do not care about helping out customers with vehicle…read moreproblems. My vehicle had a transmission problem so I drove it there on a Monday afternoon to purchase some transmission fluid and unfortunately the linkage to my transmission broke while parking in their lot. I could not drive it at all. I called my mechanic who shopped at that location often and he said he would come by that week to tow my vehicle to his shop. I went inside the store and told them about my situation and they said it would be fine to leave my vehicle where it was until my mechanic came to get it. On Wednesday morning the manager from the store called their towing company and had my truck towed away. When I called to ask why they towed my vehicle after telling me it was ok to leave it till my mechanic came, the manager Scott lied to me and said that they did not call to have me towed. When I went to pay the $350 to get my vehicle out of the tow yard they showed me the form their towing company uses for "trespass tows" and it had Scott's name and the Wednesday manager's names listed as the people who called to have my vehicle towed. These are nasty dishonest people. I would not trust them. I recommend that you take your business elsewhere.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (34 reviews)

    full disclosure, this experience was nearly a year ago but the location was just suggested to me by…read moreyelp so I'm writing this up now. They aren't great at sticking to appointments. I brought the car in for an oil change and to troubleshoot a lack of heat on the driver side. They advised they confirmed the heat was working despite not letting it run long enough to possibly get up to temp. I told them I would go run some errands and come back to show them what the issue was. Before I was able to get back I was called and asked to come back becasue the bay the car was in "had some fluid" in it. I asked what kind and they said they would figure it out. it was oil. The filter gasket was cracked and it leaked nearly all the new oil out in my 15 minutes of running around. When it was back in the bay they also left the plastic skid plate hanging by one screw under the filter and I could see the oil dripping off of it. #1. Troublehsoot the customer complaints #2. How are you going to not notice a cracked filter gasket, or did you just not care? #3. If you can't identify that a mystery fluid in the bay is engine oil you should lose your ASE certification. #4. After coming back the following day (and sitting in their lobby for hours, my airbag light was on (new) and I was told they don't touch airbags and I need to go to the dealer. They did fix that when I asked them how they replaced the heater core without taking the dash apart which would have required removing at least the cable for the passenger airbag indicator. That only took them 20 minutes to fix after I told them I would be having the dealer invoice them if I needed to go there. I have the lifetime alignment service so that is the only thing the vehicle will be back in for and only because I'm sure they won't refund it several years after purchase.

    They deserve ZERO stars because they did nothing for me…read more I made an appointment for a simple oil change. I arrived early and waited over 2.5 hours. My car never left the space I parked it in. Why bother making an appointment if they're not even going to TRY to honor it? I took my key back and left with no oil change (no apology, either). All in all these people wasted four hours of my day. Congratulations, Firestone, you have permanently lost a longtime customer.

    Advance Auto Parts - autopartssupplies - Updated May 2026

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