My car battery died today, so my husband ordered a new one from your establishment. We were told…read morethat if we brought the old battery in, we'd receive $5 off the new one. I arrived and they were not busy. I was second in line. According to my receipt, "Marie" waited on me. She asked me what I needed and I gave her the information. She handed me a receipt and walked me over to where the battery was sitting on the counter. I told her I had the old one in my car, which was about ten feet from where I was standing. Her response? "Oh... Yeah. You get five dollars off the new one." And then she continue to tell me.... "the transaction is already completed. You'll have to come back tomorrow." And with that, she abruptly turned her back to go back to her register. SERIOUSLY? This is customer service? Come back tomorrow? I had no words. I was in awe of her lack of professionalism, and her curt comment. I just turned and walked my 40 pound battery out the door. We will not be going back to Advance Auto Parts in the future. Thanks for nothing. Kim

These guys are hacks. We went in for a replacement dome bulb and windshield wipers and gave the…read moreclerk the year make model and edition of the car. When we got home discovered that they gave us the wrong bulb and wrong windshield wiper. Had to drive all the way back and they would not take back the bulb that THEY had told us would fit so had to buy a second bulb. They said they had lost too much $ in bulbs. Maybe if they selected the right ones they would be more profitable!! Won't be back!

We purchased a side mirror for my dad's 2001 Honda, which he broke on his way into his garage. The…read moreprice was very reasonable and the even installed it for him free of charge. On top of it they were VERY kind to us, especially to my dad who was feeling bad about the accident. Their service absolutely made our day.

i would not recommend this place to any body first when i purchased a sunroof from them i asked…read moreseveral times are you 100% sure it works meaning opening and sliding open they said it does work and they even tried it to make sure.well when i finally had it install guess what? it did not work at all.i brought the truck to them with head liner of of truck they came out looked at it and stated yeah guess it dosent work. stated i should get part from other junk yard.when asked about the money i gave them for purchase stated you need to have receipt. when stated i cant find it they said could not refund without it due top irs and tax reasons. what i dont understand they have the original receipt which should be just as good then a copy. when i was there another customer came in with similar problem that part he bought didnt work either. so i highly recomend not going there for anything not unless you want to be lied to or pay for something that wont work and then never getting your money back 2 words STAY AWAY

4.5/5 Seemed pretty…read morewell-stocked and had very nice employees who were eager to help. I needed a new battery and they were quick to replace it for me. There was a small mishap that they were able to fix with a positive attitude!

called in asked for a part told me they put it aside +pre paid, drove over an hour there and they…read moretold me they don't have the part. customer service was clueless on what to do and all that for a refund and a sad hour ride home.

A new player in this market who sells a wide variety of auto parts, supplies and tools. The…read moreO'Reilly staff that I have dealt with are above average in the areas of product knowledge, courtesy and follow-up. Do to a shrinking marketplace and online competition, many auto parts stores have started to play the shell game with prices. You might save a lot of money if you can wait a few days by ordering parts on Amazon or RockAuto. They carry both low grade and top of the line parts, so don't be afraid to ask about your options so you can choose what is best for your situation. It's wise to shop around local competitors like NAPA, Auto Plus, Autozone, Advanced Auto, West Springfield Auto Parts and others.

I would not patronize this store. They do not care about helping out customers with vehicle…read moreproblems. My vehicle had a transmission problem so I drove it there on a Monday afternoon to purchase some transmission fluid and unfortunately the linkage to my transmission broke while parking in their lot. I could not drive it at all. I called my mechanic who shopped at that location often and he said he would come by that week to tow my vehicle to his shop. I went inside the store and told them about my situation and they said it would be fine to leave my vehicle where it was until my mechanic came to get it. On Wednesday morning the manager from the store called their towing company and had my truck towed away. When I called to ask why they towed my vehicle after telling me it was ok to leave it till my mechanic came, the manager Scott lied to me and said that they did not call to have me towed. When I went to pay the $350 to get my vehicle out of the tow yard they showed me the form their towing company uses for "trespass tows" and it had Scott's name and the Wednesday manager's names listed as the people who called to have my vehicle towed. These are nasty dishonest people. I would not trust them. I recommend that you take your business elsewhere.

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

full disclosure, this experience was nearly a year ago but the location was just suggested to me by…read moreyelp so I'm writing this up now. They aren't great at sticking to appointments. I brought the car in for an oil change and to troubleshoot a lack of heat on the driver side. They advised they confirmed the heat was working despite not letting it run long enough to possibly get up to temp. I told them I would go run some errands and come back to show them what the issue was. Before I was able to get back I was called and asked to come back becasue the bay the car was in "had some fluid" in it. I asked what kind and they said they would figure it out. it was oil. The filter gasket was cracked and it leaked nearly all the new oil out in my 15 minutes of running around. When it was back in the bay they also left the plastic skid plate hanging by one screw under the filter and I could see the oil dripping off of it. #1. Troublehsoot the customer complaints #2. How are you going to not notice a cracked filter gasket, or did you just not care? #3. If you can't identify that a mystery fluid in the bay is engine oil you should lose your ASE certification. #4. After coming back the following day (and sitting in their lobby for hours, my airbag light was on (new) and I was told they don't touch airbags and I need to go to the dealer. They did fix that when I asked them how they replaced the heater core without taking the dash apart which would have required removing at least the cable for the passenger airbag indicator. That only took them 20 minutes to fix after I told them I would be having the dealer invoice them if I needed to go there. I have the lifetime alignment service so that is the only thing the vehicle will be back in for and only because I'm sure they won't refund it several years after purchase.

They deserve ZERO stars because they did nothing for me…read more I made an appointment for a simple oil change. I arrived early and waited over 2.5 hours. My car never left the space I parked it in. Why bother making an appointment if they're not even going to TRY to honor it? I took my key back and left with no oil change (no apology, either). All in all these people wasted four hours of my day. Congratulations, Firestone, you have permanently lost a longtime customer.