If you've dealt with the "Used Auto Parts" businesses, then you know how challenging it can be as…read moremost of the "customer service" reps don't give the best service or have the best attitude. In my experiences most of them act as if they've huffed too many petrol fumes and someone peed in their morning coffee. Needless to say, overall not a pleasant experience. With that said, there's always an exception to the rule, and the exception is William Vermette. I have been doing business with Chuck & Eddie's for a while now and I was lucky enough to get William on my first contact with C&E. He has helped me numerous times and is always pleasant, professional, courteous, considerate, and will go the extra mile to make sure your needs are taken care of. Do yourself a favor and ask for him at Plantsville, CT store and avoid the other curmudgeons behind the counter as he will make your transaction smooth and pleasant.

Terrible customer service from start to finish. I asked for the correct part for my car, and the…read moreemployee gave me the wrong one. When I came back to return it, he refused to help because I didn't have the original paper receipt. I showed him a photo of the receipt and asked him to look up the purchase in the system since it was bought at this store, but he wouldn't even try. I also showed him that the part they sold me did not fit my car, but he just kept saying, "There's nothing we can do." There was no effort to fix the mistake, no exchange, and not even a store credit, even though the error was theirs. Because of this, I ended up losing nearly $300 and had to buy the correct part somewhere else. I've never experienced such poor customer service. I will not be returning, and I would not recommend this store to anyone

Good experience, good parts that were fairly priced. Porsche Cayenne transfer case with low miles…read more$300, Cayenne fender which was actually the color I needed so saved on the paint. Most of all staff at counter were friendly and helpful

I've never had a problem with the Chuck and Eddie's team.. they will always pick up my vehicles on…read moretime with a fair price.. I would use them again. :-)

Dave is the best. I go to him for all my needs and if he doesnt have the part I need in stock, he…read moreknows how to get it. I have had a bunch of things that didnt have off the shelf solutions yet he would always come up with a great way to do things.

They installed a rear air bag suspension on my truck and it leaked immediately. I used this system…read moreon my other truck and it lasted for years without any major leak. I purchased a new fitting kit and asked the owner three times over a three week period if they would get back to me about installing them without a response. So I've moved on from them. I had three fittings replaced by another person and it works fine now with no leaks.

great business honest employees i ordered an Engine and i got what i was told, great serviceread more

Over priced auto parts, quality of auto parts are poor. Sometimes they tell you that they have the…read morepart in good condition and you receive it and it is in terrible condition.

I am sorry if I spelled the name wrong, and I am sorry if I am writing this so late, but I guess…read moretardy is better than never, so... Iysnia Lanbay waited on us and I really had no idea what I was looking for but had at least a general idea and this woman knew exactly what I needed. And she explained the part in detail which I never expected her to do, because all other part stores that I have been to just want your money and don't even care if it is right, and a lot don't know their a$$es from their noses. I will now go nowhere else but here, thanks to her. If you need an experienced person to talk to this is the person you need. The store is in a difficult spot to get into but it is well worth it! I hate going to part stores because they try to make you feel like your stupid and shouldn't be there and that is most of the auto parts stores in Wallingford just a half a town away. We ever need any auto stuff we are now going here from now on and ya all should as well. Clean, organized, we'll kept, and managed. I can't say enough about my experience! Thank you so much Iysnia, you should be running that place if not running the stores in this district.

Customer service is definitely an issue in this store. They would rather have conversations between…read morethemselves than take care of customers standing at the counter. My daughter went in for a battery while I was on the phone with her and she was completely ignored. I later went into the store to speak with management and was met with the rude individual who ignored my daughter and a manager that lacked customer service skills. No business from me and people I know in the future.

I love this place and the delivery lady dawn is the best person The service here is awesomeread more

Had the pleasure of being helped by Mara. She was really professional, friendly, and informative on…read moreexactly what i needed. This place used to be dreadful to do business with but i love the new management. Will definitely come back and tell my fellow mechanics that this place had gotten way better to deal with!

This review may be subject to change, depending on what they do about a bad starter they sold me a…read moreweek ago. But my major purchase from them back in March was a motor. The vaunted VQ35DE for my 350Z. 113K on it, it was $1000 flat. Other than the aforementioned starter, the engine has been balls to the wall, easily upgraded, and reliable as heck. Not leaking, not burning too much oil for these engines (a quart per oil change - trust me, that's normal). Seven months and about 9,000 miles of service later, can't complain, especially since I drive the thing like a maniac sometimes. We'll see what happens with that starter. I'm looking for a refund, not a replacement, since I went with a reman. So they got lots of used parts, from engine components to the entire engine. Service is decent enough for a junkyard... if you don't leave feeling embarrassed, I'd say that's under par for the course :).

Horrible service. I deal with junkyards all the time. The service here is awful. Ordered a part…read moreand was told for 3 days it would be delivered the next day. Offered to pick up the item and was told it was on the truck then didn't show up. Will never buy from them again

The store was clean and well organized. The staff was friendly and knowledgeable…read more Everything was merchandised in a helpful manner. The prices are a little higher, then in our area, but it was useful to compare the inventory offered at their various locations.

The guys here helped with a new battery when I needed one and put it in for me! Donald had such a…read morenice attitude and made sure I had everything I needed before I went! He really went above and beyond his station in customer service! Thanks to the guys here always helping me when I'm in a pinch.

Had a great experience being waited on by John (Gentleman with white beard). Had car battery issues…read moreand not only did he find out battery had 1 month left warranty on it but he also installed it in single digit temperature. Great old school service!

From the owner: Your local Advance Auto Parts at 800 E Main St in Meriden offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Places like these can be a treasure land for mechanics but it's also a gamble because you may or…read moremay not find what you need. The yard size is quite decent with a variety of cars, trucks, and SUV's. I'd say there are probably 100-200 vehicles in there. The only problem is these so called "mechanics" that work in the place tell you they have the part you're looking, but when you get there they don't and you don't find that out until after you've paid an entrance fee into the yard. And it sucks even more if you had to drive several hours from another state just to get there to get ripped off =/ But it's a junk yard so I guess even the inventory system is a piece of junk Moral of the yelp: don't go to junk yards that are two, three states over just to waste your time and money. but for instate residents it's definitely worth a shot for the small fee

Not trust worthy. My experience was poor. Just glad it was not an expensive part. I attempted to…read morepurchase a door armrest for my truck and received a door handle from the wrong model. Description and picture they advertised was clear as day but was a total misrepresentation of what they sent me. Tried to get an RMA # to return the item but was unsuccessful. Left several messages but never a call back. I have a part that's useless to me but they have their $$. I can only hope that I can save someone else from the same mistake.