I went in to buy a rearview mirror extender for my car. Mustapha was is the gentleman who helped…read moreme. He is honest, professional, compassionate, personal and shows that he cares about the customer which I am proud to say I am one of them.

probably the most unhelpful auto zone i've been to. just go up the street to advanced auto partsread more

I'm going to be fair here and give them 3 stars even though everything about my experience was…read morelackluster. I came in simply to ask if they had my fog light in stock. Mind you, I really do not know much about headlights, fog lights, connections, HID, LED, etc. lol This is why I entrusted the employees at AutoZone to steer me in the right direction. The store seems fairly large. I didn't do much exploring. There were only 2 employees (that I could see) working and both were busy so I waited my turn. The first gentlemen who helped me seemed awfully confused. I don't blame him. It seems like you have to know A LOT considering all cars are made definitely. He kind of stared at my fog light for a few minutes while shaking his head and muttering no before asking me my car information. He checked their system and things just got super confusing from there. Let me say, the fog light had a sticker on it that said H8/H9/H11. I have NO idea what these numbers indicate but I guess he found out my car used H11 so I truly have no idea what the other numbers were for. We stood staring at the fog lights for a good 6 minutes before I just said never mind I'm going to just order online. He then said he was going to ask his coworker. His coworker then took a look at it and said they didn't have it. Maybe there was some miscommunication because I was not looking for that EXACT brand and or fog light. I just needed something that would fit my vehicle as my fog light was burnt out. I kept saying that but I kept being told they didn't carry HID/LED fog lights. I eventually just said okay again and made my way out of the store. I ordered the fog lights online as soon as I got back to my car. Needless to say I wasted 30 minutes of my life.

I had the pleasure this morning to work with Marquinn. From the moment I walked into the store, he…read morewas incredibly helpful in assisting with my car battery selection. He also went above and beyond in helping me install the car battery and facilitate the refund for the recycled battery! He was incredibly quick, professional, and made sure the new battery worked before I left. Thank you Marquinn!

The staff at this place are very knowledgeable and helpful. Bought a steering wheel cover and hub…read morecaps for my car. Thanx

I went to have less than a gal used oil for recycling, but was rejected, saying "full". I do not…read morebelieve it!!!. Had to drive two more miles for the recycling.

Did a great job of replacing my tires and the service was good. Took me on a same day notice and…read moregot me out same day during snow

Not a good place at all. I came to their shop with a flat tire that needed to be patched, 30…read moreminutes before they would close. Their guy said I need an appointment to get that done. Seriously for a flat tire? Please if you can't handle business, leave it for the people who can handle it. Wasted my time coming to your shop. Won't do it again and will never recommend your business. 1 star is too much!

The front team members here are awesome! I feel bad because I didn't get the first guys name who I…read morespoke with, but knew he was a manager. Really nice and helped me with my problem. Beth & Adriel were great at checking things under the hood for me. Adriel was training Beth on how to work the testing system. They tested my battery, starter & alternator. Both very friendly and helpful. They had to run the test a second time since it wasn't picking up certain tests being done. My battery was good (since it was replaced in Jan 2018), but my alternator voltage was low. So I bought my alternator from them. Once I bring back the old alternator I'll get my core return of $50 back. $238 for an alternator and taking to Pep Boys to have it installed. Great staff and clean shop here. I'd definitely come back because of the friendly environment and great items in store.

What a terrific experience I had today thanks to employees Jon and Melvin. (And the manager too but…read moreI didn't get her name). I needed a new battery for my Ford E150. These guys were very knowledgeable about their products. They asked the right questions and when I was confused about the differences between two products that I thought were equally adequate for my vehicle, Melvin stepped in and explained the important differences in more detail. He recommended the right product to me. The manager also intervened when I was making the purchase, because there was also some confusion regarding the discount that I was counting on. The confusion was my mistake for not having noticed that the discount was for online purchases only, but the staff was very courteous and understanding of my expectations. What a pleasant visit this ended up being. I recommend this shop for anyone in need of automotive parts and supplies. I will certainly return.

Store #07753/TRN 6186 -- Jacqueline is an AMAZING Advance Associate!!!…read moreI had a problem with a purchase. She was so, so, accommodating in resolving the issue. Jacqueline has excellent Customer Service skills. I highly recommend this location and most of all working with Jacqueline.

My better went out on me unexpectedly. We all know how inconvenient that can be. I went in leaving…read moremy car running outside but I was scared i would need a jump again. It seemed to be busy but j was assisted quickly by Chy. She was more than helpful. She tested my battery and told me I needed a new one. Ugh!! Knowing how unexpected this was she was able to help me locate a reasonably priced battery as well as installed it for me. She was beyond polite and patient. If you have to visit here, ask for her. She will definitely make sure you are taken care of.

After going to Autozone in Rockville (the one that now is in the space of Patio.com)…read more.. I was in search of Windshield Washer Fluid. My car was completely out. Guess why? #ThanksCicadas So I went to Autozone in Rockville and they were completely 100 percent cleared out. Then I called Autozone in Gaithersburg. They said they had some available. So I show up and realize... oops... I went to Advanced Auto Parts hahaha. Turns out, I'm not sure where the Autozone is in Gaithersburg. But while I was there I figured I might as well check if Advanced Auto Parts has some. Guess what? They did! It was right in front at the front door. There was a bunch of large orange bottles that said they were great for bug residue. Perfect! And it was on sale! 2 jugs for 6. So I take two jugs and I'm walking around and this is where the experience got 5 stars. One of the workers noticed that I had taken two of the orange and informed me that the sale was actually only on the green version. Oh! And I didn't happen to see any green at the front. She said, "Would you like me to get the green for you?" And I said, "Oh you have more in the back" And she was like "yeah I think I do" and I said, "Is it good for bugs" And she said "Yep! It's good for bugs" So she goes back and grabs me two big green jugs and rings me up. Now that's service. She knew exactly why I had taken two jugs and took the initiative to let me know that I had actually made a mistake ( probably a bit of a common one), and she helped me correct it. 5 stars! Now my Windshield Washer Fluid is FULL FULL with reserves a plenty in my car to make it through this cicada nightmare. The green fluid is good, but apparently some of the cicadas that hit my windshield on the highway and had residue baked on for a few days needed a bit of elbow grease in addition to the window washing. Sorry Autozone Gaithersburg. And Thank you Advanced Auto Parts Gaithersburg!

Negative zero starts worse f$&king store ever. Ordered and paid for a abs sensor over the phone…read moreordered the part paid for it stoped working in less then a week returned it with in the 30days window. The brainless associates told be it was used and they can't re sell it. If it does not work and is faulty. How can you resell it ??? Bought the part back in the original box and everything. Even gave them my phone number to look me up they claim they had no record of me or the part huhhh ok Say away from this store...

Came here to get my tire balanced and to check for a slowly I think I had but they were backed up…read morefor another two or three hours so I could not use this service however I must say that the gentleman the counter was eager to try to fit me in even though there was a truck and a passenger tire replacement in front of me but breeding the reviews and experiencing how the matter is I'm towards their customers upon greetings and trying to get things scheduled has me believing this is the tire shop to come to when you are in georgetown. Definitely will be back when I have more time. Thank you for the valve cap

I'm new to the area of Germantown. I was having issues with my front tires and found this tire shop…read moreonline. I'm glad I found it. Once I arrived at the shop, Lucas was very professional. He was able to answer all my concerns regarding my tire issues. If I ever need any assistance, I know just the right place where to come to. Thank you again, and you guys rock!!!

This place is an absolute joke for any auto care need. I went in to buy 4 tires at the Walmart…read moreSupercenter in Germantown, MD. The selection of tires available was shockingly limited unless you wanted to wait 2-4 weeks for your tires. After ordering 4 shitty tires online I went to the autocare center on Sunday am at 7 am as the clerk suggested on Saturday at about noon. He said they were already booked for the day. I arrived at 7 am and was the 4th person waiting outdoors in sub freezing weather for the auto care department to open. The doors were opened at 7:30. There was no one prepared to start processing customers appointments for tires, batteries, alignments etc. They could not even turn on the computers until a women finally arrived at 8 am. After a 1 hour wait they said they could not install my tires today because they did not have enough mechanics available. I was told to try another day. I canceled my order for tires and went to another Tire store that installed 4 new tires on Sunday with no problem. They had a bigger selection of tires and better trained employees and process for servicing customers and their cars. DO NOT GO TO WALMART FOR AUTO CARE!!!!!

They beat all tire prices !! Installing and warranty coverage are always on point!!! And good…read moreservice also

The store manager was unprofessional and argumentative when I returned an electronic part. I paid…read morefor an extended warranty from the store manager the day before so if there was any problems I would be able to return it per his recommendation. However the next day the store manager refused to return my part. Once I showed my sales receipt to the sales associate on duty, she remained understanding and professional and completed my exchange. While waiting for the completion of my transaction, the manager continued to talk loudly and in a condescending and unprofessional tone. I'm thankful for the sales associate who helped and was very professional. Unfortunately I will not be shopping at this Advance Auto Parts store anymore.

The worst customer service I have ever seen. Do not Go to this store…read more They are more interested in using their cell phones and when I called their attention , they are rude as hell. I hope the manager sees this review