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Advance Auto Parts

5.0 (1 review)

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2 months ago

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AutoZone Auto Parts

AutoZone Auto Parts

(13 reviews)

I'm going to be fair here and give them 3 stars even though everything about my experience was…read morelackluster. I came in simply to ask if they had my fog light in stock. Mind you, I really do not know much about headlights, fog lights, connections, HID, LED, etc. lol This is why I entrusted the employees at AutoZone to steer me in the right direction. The store seems fairly large. I didn't do much exploring. There were only 2 employees (that I could see) working and both were busy so I waited my turn. The first gentlemen who helped me seemed awfully confused. I don't blame him. It seems like you have to know A LOT considering all cars are made definitely. He kind of stared at my fog light for a few minutes while shaking his head and muttering no before asking me my car information. He checked their system and things just got super confusing from there. Let me say, the fog light had a sticker on it that said H8/H9/H11. I have NO idea what these numbers indicate but I guess he found out my car used H11 so I truly have no idea what the other numbers were for. We stood staring at the fog lights for a good 6 minutes before I just said never mind I'm going to just order online. He then said he was going to ask his coworker. His coworker then took a look at it and said they didn't have it. Maybe there was some miscommunication because I was not looking for that EXACT brand and or fog light. I just needed something that would fit my vehicle as my fog light was burnt out. I kept saying that but I kept being told they didn't carry HID/LED fog lights. I eventually just said okay again and made my way out of the store. I ordered the fog lights online as soon as I got back to my car. Needless to say I wasted 30 minutes of my life.

I had the pleasure this morning to work with Marquinn. From the moment I walked into the store, he…read morewas incredibly helpful in assisting with my car battery selection. He also went above and beyond in helping me install the car battery and facilitate the refund for the recycled battery! He was incredibly quick, professional, and made sure the new battery worked before I left. Thank you Marquinn!

Advance Auto Parts

Advance Auto Parts

(13 reviews)

The front team members here are awesome! I feel bad because I didn't get the first guys name who I…read morespoke with, but knew he was a manager. Really nice and helped me with my problem. Beth & Adriel were great at checking things under the hood for me. Adriel was training Beth on how to work the testing system. They tested my battery, starter & alternator. Both very friendly and helpful. They had to run the test a second time since it wasn't picking up certain tests being done. My battery was good (since it was replaced in Jan 2018), but my alternator voltage was low. So I bought my alternator from them. Once I bring back the old alternator I'll get my core return of $50 back. $238 for an alternator and taking to Pep Boys to have it installed. Great staff and clean shop here. I'd definitely come back because of the friendly environment and great items in store.

What a terrific experience I had today thanks to employees Jon and Melvin. (And the manager too but…read moreI didn't get her name). I needed a new battery for my Ford E150. These guys were very knowledgeable about their products. They asked the right questions and when I was confused about the differences between two products that I thought were equally adequate for my vehicle, Melvin stepped in and explained the important differences in more detail. He recommended the right product to me. The manager also intervened when I was making the purchase, because there was also some confusion regarding the discount that I was counting on. The confusion was my mistake for not having noticed that the discount was for online purchases only, but the staff was very courteous and understanding of my expectations. What a pleasant visit this ended up being. I recommend this shop for anyone in need of automotive parts and supplies. I will certainly return.

Advance Auto Parts

Advance Auto Parts

(27 reviews)

After going to Autozone in Rockville (the one that now is in the space of Patio.com)…read more.. I was in search of Windshield Washer Fluid. My car was completely out. Guess why? #ThanksCicadas So I went to Autozone in Rockville and they were completely 100 percent cleared out. Then I called Autozone in Gaithersburg. They said they had some available. So I show up and realize... oops... I went to Advanced Auto Parts hahaha. Turns out, I'm not sure where the Autozone is in Gaithersburg. But while I was there I figured I might as well check if Advanced Auto Parts has some. Guess what? They did! It was right in front at the front door. There was a bunch of large orange bottles that said they were great for bug residue. Perfect! And it was on sale! 2 jugs for 6. So I take two jugs and I'm walking around and this is where the experience got 5 stars. One of the workers noticed that I had taken two of the orange and informed me that the sale was actually only on the green version. Oh! And I didn't happen to see any green at the front. She said, "Would you like me to get the green for you?" And I said, "Oh you have more in the back" And she was like "yeah I think I do" and I said, "Is it good for bugs" And she said "Yep! It's good for bugs" So she goes back and grabs me two big green jugs and rings me up. Now that's service. She knew exactly why I had taken two jugs and took the initiative to let me know that I had actually made a mistake ( probably a bit of a common one), and she helped me correct it. 5 stars! Now my Windshield Washer Fluid is FULL FULL with reserves a plenty in my car to make it through this cicada nightmare. The green fluid is good, but apparently some of the cicadas that hit my windshield on the highway and had residue baked on for a few days needed a bit of elbow grease in addition to the window washing. Sorry Autozone Gaithersburg. And Thank you Advanced Auto Parts Gaithersburg!

Negative zero starts worse f$&king store ever. Ordered and paid for a abs sensor over the phone…read moreordered the part paid for it stoped working in less then a week returned it with in the 30days window. The brainless associates told be it was used and they can't re sell it. If it does not work and is faulty. How can you resell it ??? Bought the part back in the original box and everything. Even gave them my phone number to look me up they claim they had no record of me or the part huhhh ok Say away from this store...

Advance Auto Parts - autopartssupplies - Updated May 2026

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