I went in to buy a rearview mirror extender for my car. Mustapha was is the gentleman who helped…read moreme. He is honest, professional, compassionate, personal and shows that he cares about the customer which I am proud to say I am one of them.

probably the most unhelpful auto zone i've been to. just go up the street to advanced auto partsread more

The staff at this place are very knowledgeable and helpful. Bought a steering wheel cover and hub…read morecaps for my car. Thanx

I went to have less than a gal used oil for recycling, but was rejected, saying "full". I do not…read morebelieve it!!!. Had to drive two more miles for the recycling.

I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

Store #07753/TRN 6186 -- Jacqueline is an AMAZING Advance Associate!!!…read moreI had a problem with a purchase. She was so, so, accommodating in resolving the issue. Jacqueline has excellent Customer Service skills. I highly recommend this location and most of all working with Jacqueline.

My better went out on me unexpectedly. We all know how inconvenient that can be. I went in leaving…read moremy car running outside but I was scared i would need a jump again. It seemed to be busy but j was assisted quickly by Chy. She was more than helpful. She tested my battery and told me I needed a new one. Ugh!! Knowing how unexpected this was she was able to help me locate a reasonably priced battery as well as installed it for me. She was beyond polite and patient. If you have to visit here, ask for her. She will definitely make sure you are taken care of.

I drove from PA to MD on Tuesday and encountered a warning symbol while in route. My 2017 Nissan…read moreRogue which was purchased in PA started to ride rough a the triangle symbol came on. once I arrived at my destination and turned the ignition off the warning light disappeared. I was Leary of driving back to PA without getting it checked. Set up an appointment with PAI SRIPATTRA at Criswell Nissan and he went over the car and found no issues or codes after driving thirty miles. He said that possibly a door was not closed completely that cause the issue. I want to give him a shout out for setting my mind at ease before returning to PA. Andrea Smith

Their customer service was fine, but the rates they want to charge you for any repair are…read moredefinitely inflated and not worth the price. Advise anyone to get a second opinion before you agree to doing any auto service at this location.

Do not use this dealership's service department. They bait you with service coupons only to jack up…read morethe price of the service/repairs. And get this, they make you pay for their credit card service fees at what is a high end car dealership where repairs run in the thousands. Yet, they treat you like a local restaurant carryout that suffered during the pandemic.

Absolutely the Worst Repair Experience I've Ever Had…read more As a car collector, I've worked with many repair shops over the years--but this one has been, by far, the worst experience I've ever had. I have never written a review before, but this situation deserves attention. I brought my vehicle in for a specific issue: a loss of power that was not only frustrating, but dangerous, especially when entering traffic. Instead of addressing the problem I reported, they focused on unrelated services. I had to bring the car in three separate times, and each time, they either ignored the issue or came back with excuses that made no sense--like blaming "low fuel" the first time, even though the issue happened again with a full tank. The third time, they said the oil was "slightly off," but the real issue remains unsolved. I was also asked insulting questions like whether I was pressing both pedals at once, and they demanded proof of an oil change at 5k miles--which I provided. They also told me a mouse brought dog food into the front trunk and they just left it there. The car was returned extra dirty, and despite my warranty covering towing, I had to fight to get the bill paid--even though they told me which tow service to use. After three visits, no resolution, and a laundry list of frustrations, I can confidently say I will never return to this shop and strongly advise others to look elsewhere if you want your concerns actually heard and your car properly repaired. 330k and less than 2 years old Terrible and Rude

I had some car trouble today where AAA was unable to help. They sent out a driver from this…read morecompany, his name was Nick Blevins and he was extremely helpful. He was quick to get to me and was super nice and helpful. Due to the battery being completely dead and corroded we couldn't get the car into neutral so he helped get it into neutral. Additionally once the car was on the truck he asked if any keys on the key ring I might need which I hadn't even thought about. Overall it was a great experience super quick and very helpful. Way better than other experiences I've had in the past.

I called AAA to tow my truck to a dealer as it has no key. AAA sent A&D. The A&D driver said it…read morewould require dollies or skates, and AAA wouldn't allow them to use those. He also said they would have to tow it from the rear and because it had a hard, folding bed cover (factory installed) his boss would not allow them to tow it. Afraid the cover would blow off and damage the cab (not likely with a folding hard cover). I called AAA back and they are sending another company. They confirmed that their carriers use dollies, skates and whatever is necessary all the time. So, if you want a bunch of excuses as to why they can't tow your vehicle - call A&D. If you don't want to waste your time - call another towing company.

Everything was done in a timely manner. My sales adviser,…read more Davon Davis was very helpful and pleasant to work with.

I waited 2 hours just to get cross bars (10 minute job) put on my van. After two hours, I inquired…read morewhat was going on and that was when they decided to tell me they didn't have the parts. I had an email saying the parts were delivered. He told me sorry and call Tim. I asked him where Tim was...he was sitting two seats down from him. Tim was able to find the part, but it took at least 30 more minutes for someone to come down with the box. At that point, I told the to just put it in my car and I would do it myself. If I hadn't asked to speak with Tim, they would have just let me walk out without trying to solve to problem. What's up with that?

The staff at Fitzgerald Genesis was awesome! I have to say thanks to Farshad Anvari for his…read moreexcellent customer service. Although, I didn't buy a Genesis, I had a lot of fun test driving the G70. It is a beautiful car and handles well. It has all of the bells and whistles. They have a nice selection and are very accommodating. If you are looking for a Genesis, I highly recommend them.

I've had my Genesis serviced twice at this location and both times had a fantastic experience…read more Matt provides great customer service and is a pleasure to deal with.

Recently, I was changing my engine air filter when my Phillips head bit accidentally fell into the…read moreengine. After searching for it with no luck, I called my longtime mechanic, but they couldn't fit me in until the following week. I did a quick search and ended up calling this shop--they were able to squeeze me in that same afternoon. Not only did they find the missing bit, but they were also incredibly kind and completely nonjudgmental about the situation. The team was friendly, professional, and even shared a laugh with me about the whole ordeal. I truly appreciated their help and would recommend them ten times over!

Great experience, quick tire repair, fair cost. Took a minute for the guy at the counter to warm…read moreup, maybe he was busy, but ended up being very nice. I'll go back for sure.