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Criswell Maserati

2.9 (34 reviews)
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Services - Criswell Maserati

Auto diagnosis or inspection

Auto maintenance

Oil changes

7 More Services

Auto repairs

Auto brake repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Criswell Maserati Photos

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I've made an appointment a month ago, drop my car off to get serviced YESTERDAY at 9 am, paid thousands of dollars TODAY and will not done til sometimes tomorrow ... NO LOANERS, VERY Inconvenient to others, the little guy that... i assume runs the place has a slight smart mouth and VERY LUCKY... I'm SAVED NOW! Being that i bought my car ALL cash, extended warrantee ... still pay everything out of pockets and mentioned my Warrantee ... guy at desk said " ooooh let me to check it out " and not knowing anything at the service desk!

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Criswell A.

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6 years ago

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7 years ago

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Criswell A.

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8 years ago

James Tan is the best. Leased one car from him. He drove my older car 45 miles to drop off at my place. Ask him for a deal!

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11 years ago

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7 years ago

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Ask the Community - Criswell Maserati

Review Highlights - Criswell Maserati

I just had the most amazing car buying experience at Criswell Maserati with Chuck Lewis and Robert Buchanan.

Mentioned in 2 reviews

Read more highlights

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Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car…read moreoff on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content. When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don't sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars. I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much...and then went to find the answer!!!!! I wish this guy worked for me, seriously. Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm. I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!!

Usually the car buying experience is a hassle, thoughts of shady car salesmen and endless haggling…read moretend to emerge. However, leasing a brand new Smart car from the manager, Jeff Greben, has been the easiest and most pleasant interaction I have had. Jeff explained every question I had about the car and the whole leasing process in general in an extremely courteous and professional manner. I have never seen a sales person so knowledgeable about what they were selling before in my life. I will most definitely return to Jeff in the future to get another car, whether it's a Smart car and or a Mercedes-Benz. I highly recommend getting a car from Jeff if you want to leave the dealership with a smile, knowing that you made the right decision about your purchase.

Fitzgerald Toyota Gaithersburg - Front of store

Fitzgerald Toyota Gaithersburg

(215 reviews)

// 4 stars overall experience over 4 days of service for 1 issue…read more May 2022: My major issue was that my break was making a click when I was coming to a stop. I was told they couldn't figure out the issue so they need to call Toyota headquarters which takes a whole. Couldn't wait longer so I rescheduled. May 2022: on my rescheduled trip, I waited eight hours for them to tell me they contacted the headquarters to fix it but of course it was not fixed. I did lose faith July 2022: came back to drop off for the same issue. I found out that back in October 2021 Springfield Toyota installed my break pad and associated parts incorrectly so it was making a cracking noise. Therefore Fitzgerald was able to put on new hardware to fix the whole issue. I tell you once my issue was fixed my life was so much easier. Thank you to the technician that figured out the issue finally. I am satisfied. The one less star was because when I picked up the car the lady who processed my pickup was less than enthused to work there.

Just changed oil in this store. It's horrible experience. With a valid coupon, I should pay about…read more$5 add tax. But they finally charged me $35. The coupon is very clear " regular oil change with coupon now is $4.95". But from the front desk lady to the manager, they excused it' s just an example not the final price. No one showed any respect to the customer. All of them just cheated you, and squashed your money. Never want to see these ugly faces again

Criswell Chevrolet of Gaithersburg

Criswell Chevrolet of Gaithersburg

(178 reviews)

Very happy with the purchase of my new 2026 corvette. Deal with Mike all over email so when I…read moreshowed up today it took less than 1 hour and I was out the door. Nice job team

I've been a customer of Criswell Chevrolet GMC since purchasing my vehicle here in 2015, and…read moreunfortunately this experience has been extremely disappointing. I dropped my car off at 9:13 AM and was told I would receive an update within a couple of hours. I did not hear anything for the entire day and had to follow up multiple times myself. By late afternoon, I was told the vehicle had not even been diagnosed and may need to stay until Monday. At no point was I proactively updated, and I was left without transportation. When I raised concerns, the situation was framed as though I should have paid out-of-pocket for a rental earlier in the day, despite being told I would have a timely update. This is not the first time I've experienced communication issues here, which makes this even more frustrating. After spending over $2,000 on recent service, I expected a higher level of customer care and accountability. I understand that delays can happen, but clear communication and basic consideration for customers' time and transportation needs should be standard. Based on this experience, I would not recommend this dealership for service. This experience has also made me reconsider purchasing from this dealership again in the future.

Criswell Maserati - car_dealers - Updated May 2026

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