Lu helped me by replacing my car battery tonight. He was so helpful, patient, and took the extra…read moretime to explain all of the answers to my questions. He helped me pick the right battery and installed it for me, even when it got tricky. He is awesome!! Hit him up if you're in a pinch. Will definitely be coming back to advance auto parts next time.

had Lu at the register today. He was very unprofessional and quick to be upset when asking…read morequestions about items to purchase. heard him over the phone with a customer acting the same way. When checking out he was so frustrated with questions that were asked he acted as if he wasn't going to sell/checkout the items I wanted to buy. This type of customer service does not belong anywhere. I've had more than a dozen good encounters at this advanced auto parts and have always been helped TREMENDOUSLY when asking questions. if you can't operate the front desk of an advanced auto parts you probably can't do much in life and life must suck. last but not least Lu has no clue how to operate the computer system when finding parts and Is LOST. Either he put no effort into the training and learned nothing or was trained improperly. Unfortunate I had to leave a comment today but people like this are what make life harder for everyone else. he simply could have remained calm and kept looking for the item that was asked. Please pay attention to who you're hiring. SIDE NOTE : IVE PREVIOUSLY BOUGHTEN THIS ITEM FROM THE SAME STORE. I HAD ANOTHER WORKER KINDLY AND PROPERLY FIND THE ITEM FOR ME TO PURCHASE. This is something that could have been completely avoided if the worker was trained Accordingly and had acted professional. Hope Lu can figure it out for himself as he will have a long Road ahead of him if he acts this way his entire life.

I was helped immediately and my battery was changed in less than 10 minutes! The girl who changed…read moremy battery definitely knew what she was doing and she was absolutely AWESOME! Great customer service and awesome experience. Her name is Jenna, ask for her and you'll be all set!!

Improve customer service. Rude did not help me find a wiper or help me put it and o am handicapped…read moreand could not put the wiper on and it was raining. One star is the lowest this site allowed me to do but it's -000000 Would not ho there again. By the way according to the woman working the guy who did not help was the manager. In my opinion go someplace else

Noticed had a flat tire shortly after leaving my house and pulled into the dollar store next to…read morethis O'Reillys. Ended up needing a little extra muscle and went in to this store looking for some. The associate named NELSON came out into the 85 degree heat(direct sun) and pulled off, patched, filled it with air, and put the tireback on for me...from his own supplies in his car! Absolutely top notch customer service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I recommend this business to anyone who wants honest, quality work done in their Volvo…read more The crew is friendly, honest and knowledgeable about what they do.

So grateful to have found this shop! I was in a panic because both key fobs to my XC60 quit working…read morewhen I was changing batteries. Unable to reach Richard's by phone, I drove there first thing the next morning to beg and plead for help. Not only were Richard and RJ welcoming to a walk-in, RJ promptly tended to the key fobs in between customer check-ins. He quickly resolved the problem, which was 'user error' and kindly gave me an education for future reference. If you drive a Volvo in north central FL, this shop should be on your radar!

Windshield wipers... such a needed thing... BUT, you just don't know how good they are until you…read moreabsolutely need them. Today I ran into a drizzle of rain as I drove through Gainesville. I'm returning from a hospital visit. I stopped in Auto Zone real quick to grab some wipers because mine were absolutely horrible. Sometimes I hate these little stops because customer service nowadays seems as if it doesn't exist. This was NOT the case. "Dee" was working the counter and was EXCELLENT with his customer service. He had a smile, was polite, knowledgeable and friendly. I guess he didn't get the memo... "it's 2023 and being a jerk is expected." Thankfully he didn't. AZ.... This dude is management material. Keep him. God bless.

I order 2 sets of the same thing not knowingly. The people at the desk could have easily taken…read moreadvantage of my ignorance yet they were honest and informative and took it off my bill. Thank you. I did request their service for delivery, but after waiting for Uber person to get to my establishment for a significant time; I went and got it on my own. After I had gotten the article and almost reach my house, which is actually across town, the Uber delivery person called me and cursed me out for not waiting on her then she rudely hanged up on me. I am so glad I went to the store because that personnel was absolutely professional.

They'll keep your car for months, bleed your wallet dry, and you'll practically have to beg them…read morefor the car back. It was excuse after excuse as to why they need more time. I got my car back after 3 months and the original problem was not fixed in the end.

THEY INTENTIONALLY SABOTAGE CARS…read more I went in for an oil change, and they removed some screws from the panel underneath my car so that the wind pushed it down when I got on the freeway, resulting in scraping. This place will intentionally sabotage your car so that you go back to them and they get more money. Another reviewer on google reviews says the same thing happened to them.

I was in Gainesville having a tow package installed on my vehicle. After having already called…read morearound back home and being completely underwhelmed by equipment choices and the not so good customer service side of things at both the audio installer shops locally, I thought I'd take a shot and ask the Uhaul tech if there was a good audio install shop he'd recommend. He quickly replied Sound Depot and got me the phone number and address for them. Which I thought was not only nice of him but was above and beyond the norm these days. So I left Uhaul and headed over to meet the guys at SD. Logan greeted me at the door, asked me a few questions and promptly started demo-ing all of their gear. We talked about types of music I listened to and he downloaded some Jazz playlists because I said the best mixed and mastered music sonically is Jazz. We went through all of the speakers in the main display setup and a couple of the brands sounded pretty good but he could tell I wasn't hearing what I wanted yet. So Logan points me to the next display setup which was their more high end speakers. It was kinda hidden off to the side(Focal Speakers). Immediately I was hearing what I wanted. The natural reproduction of the music no boosted highs or lows and warm full spectrum mids. So he set me up a quote for the audio gear and install as well as the installation of sound dampening panels for all 4 doors. Next was the install side of things Omar was the tech who did the work. He was very professional, knowledgeable and dedicated to his work as was Logan. He asked all the important questions and proceeded to begin the install. Omar,Logan and all of the guys at SD are exceedingly friendly and knowledgeable. Do your self a favor, if you're a music junkie like me, looking to upgrade your auto sound system and you live close enough to make it feasible to travel to G'ville, go see the guys at Sound Depot. I know I'll be taking my girlfriend's car there as well *side-note* I've been in their shop a couple of times since and Jazz was playing on the their systems!!

When I was in college in 2009, I had Sound Depot install a sound system and had my windows tinted…read moreon my 2007 corolla. After moving away for work, I gave my car to my mom. I remember vividly that Sound Depot gave me a lifetime warranty on the window tinting. Fast forward to 2026, the tint is peeling and bubbling so I told my mom to take back there to claim the lifetime warranty. She had such a bad experience! Not only did they not honor the warranty, the proceed to make her feel bad about still having this old car for all these years. The employee at this time is wrong for this for treating a 60 yr old lady like this.

Amazing costumer service very friendly and help-full was getting some fuel hoses and the guy was…read morevery knowledgeable

I'd rather come here WAAAY before a "discount" or a "zone" type store. The cost difference is…read moremostly perceived, but the quality and the help is usually of a much higher caliber