Friendly service and large selection of products. The space is clean and the attendants were…read moreknowledgeable at helping me find a cleaning product to get the midges off of my car.

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I dealt with a person over the phone who quoted the price of the car four times when I went to put…read moremoney down on the car. Suddenly the price changed. I talked with the sales manager, John, who was aggressive and defensive to talk to. it was going to be his way or the highway. He wouldn't listen to a single word, I said. he talked over me and interrupted me. Not to mention he took it him four hours to return my phone call. There are many other dealers who will appreciate your business. I would steer clear of this place they treat people with complete disrespect everybody is always looking for the best price but there's also to something to be said about how you are treated.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up…read morepurchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!

they have reliable parts especially for mechanics,i do work for a local shop on the eastside of…read morecleveland

Called and ordered a simple alternator. Guy on the phone I'll refer to as "No name" because nobody…read moreever gives a name because there in no accountability in this establishment, says "I gotta get it from my warehouse, it will be about an hour." So after waiting an hour and a half, I called ahead to make sure it was there before I go up there. Low and behold nobody answers. So I wait 15 more minutes and call back. Still no answer. So at this point its now been 1hr45min. I drive there up there and not only did they NOT have it, they lie and say "it's en route. Bout half hour." So I drive back to my shop and wait. I call 45min later, they then put me on hold for 15min!! This is a small parts store with people working there they're only job is to ANSWER THE PHONE. No name gets back on the line and blames the warehouse!! I couldn't believe it. They had me waiting over 3 hours and still tried to deflect blame. I went to a competitor and they had me in, paid for and out in less than 10min. Just a reminder that sometimes its worth the $10 extra to go someplace that treats a customer fairly.

David saved our vacation! After only an hour on the road, we had a wheel bearing go out on our…read moreboat trailer and could no way continue on our 6 hour trip. After calling all around, David said, "sure, today's as good as any other". When we arrived, he got right to work on our trailer even though I could see he was "quite involved" to say the least, on another car. I ran for the part, he got us all back together. He even called me the next day to be sure we didn't have any other problems. I wish I lived closer to make him my regular mechanic!

PowerTrain Automotive In Wickliffe Ohio has got to be Hands Down the best…read more When rear there Slogan We Wont Stop untill its Done rite that is True 100% The Owner Davide is one of the best Mechanics i have ever known he is Honest and UpFront he wont do anything you don't ask him to do And He wont come back and say that you need it if you really really don't Yes we all Worry about going into a shop to have break pads Changed and then we all know that someone is going to come back and say well you also need rotors because yours can't be turend and if you even started to let them grind they come back and say your calipers are frozen Well David at PowerTrain Automitive will not do this He wont try to sell you something you don't 100% Need He is not just a great Mechanic but he is a great Person a Great Guy and if you have any concerns he will spend time talking on the phone or in person if you come down and he is not to busy He will never turn anyone away the best part about David is He does not back down from any job no job is to big i have one of the few cars that scares the crap out of some mechanics The Cadillac with the Northstar Engine Most wont even dream of touchign it most wont even Dream of talking about it Chances are if you have one of these Car's with a NorthStar engine in it and you ever needed work doen on it like HeadGaskets or any gaskets chances are you called somewhere and they told you they are throw away engines not worth the time of day well this is wrong not true at all The Ones who tell you this are Lazy Scared and don't want to do anyting that they have to put effort into David is not that at all He is not scared of any Mechanic that man has built He Did a Total Overhuald Rebuild of my Northstar 4.6 engine in December of last year So far 8 months an wow almost 20k i think and its still going strong I spend a tad under 4k i think it was 3800-3900 But i had to have a full rebuild with a New Block and also the Best NorthStar HeadGasket fix on the Markit is a Custom Stud by a Company called NorthStar Performance i feel that with the Combine help of Both Companys i will be on the road running strong for another 10 years if not more He also gave me a 2 year 24k warranty wich i wont ever need to use but this job would have cost me about 5000-6000 anywhere els and at a dealer i would have paid about 6500 for this I was just in to talk with David thismornign and he has another Cadillac Northstar in the shop now fixing the same problem as mine So for any work that you need go to PowerTrain Automotive hands down the best

Horrible Experience as a First-Time Ford Owner - 2022 Bronco…read more I'm extremely disappointed with both Ford and the Wickliffe Ford dealership in Ohio. I purchased a 2022 Ford Bronco and it has been nothing but a headache from the start. The most concerning issue has been the brake scratching problem, which continues even after several service visits. Despite this being a known issue, there's been no real support or accountability from the dealership or Ford Corporate. The dealership has done the bare minimum--never properly inspecting or replacing the brakes, just quick service and big bills. I've left multiple voicemails with no return calls, which shows a complete lack of care for customer concerns or safety. They seem far more interested in taking customers' money than actually resolving issues. This vehicle has had multiple recalls, and it's clear it was built with cheap materials and rushed to market. I've had to spend a lot of out-of-pocket money trying to fix problems on a car that has less than 35,000 miles. And after multiple complaints and escalation requests to Ford Corporate, no one follows up. It feels like Ford is completely disconnected from what customers are experiencing. I've owned many vehicles, but this has by far been the worst experience--from the product itself to the service to the corporate support. If you're thinking of buying a Ford, especially a Bronco, think twice. They talk about quality and customer care, but in reality, it's all about the money. Do better, Ford.

Just another happy customer couple that can always rely on great service! Nikki, as well as other…read moreemployees, is always so helpful and always goes the extra mile to make sure that they have everything we need. We are so extra appreciative when they can help install what is needed on our cars if able. We have been coming to this location for many years. I hope that corporate reads these and appreciates the wonderful, caring employees. The Team work is there...and at times if not there, the situation is handled. If you want less employee turnover, you take care of your employees. Happy employees, happy customers!! Easy peasy! As you know with the way times have changed, one thing is certain. You can never replace human beings and must appreciate those that have wonderful customer service caring. They are representing your company and the best way to appreciate is to take care of them. It's a win/win situation! Thank you! Moises and Diane Ramos

I have been a customer at this Auto Zone location since 2013, and honestly, I have never had a bad…read moreexperience. Even when I am unable to locate a particular product due to stock shortage, the store associates are always helpful and willing to assist in any way they can. I will continue to frequent this location for all of my self-service auto repair needs!