Coy is super helpful. He helped me get a piece of flashing back on my car. Instantly jumped out of…read morethe shop and helped me out.

Absolutely awful experience! They completed half the job then ordered parts which took weeks. Came…read moreback to be them put on after having to arrange the rental car once again! Only do them to not replace a part that had a scratch on it from where I was rear ended. I don't recommend this place its very unorganized and everyone is very short with you on the phone if You call with questions.

Fantastic customer service at this AutoZone! A huge shoutout to CJ who helped me out on 10/2/2026!…read moreHe was knowledgeable, friendly, and went out of his way to help remove the old corroded battery terminals from my car battery and install a new battery. It is rare to find this level of helpfulness these days. Highly recommend this location--they deserve some serious recognition!

Five stars for Bryson H! I'd give ten if I could…read more There were two employees in the store and 10-15 customers. I needed windshield wipers and I wasn't going to ask Bryson to put them on but he offered so I took him up on it. He did it very quickly, and it only took a minute or two but in that time I asked him if he likes his job and he said he loves it. Loves helping people, loves the organization. Very polite young man with wonderful customer service skills. While I was waiting my turn he was incredibly courteous and pleasant to every customer he helped. Great work ethic and positive attitude!

Always welcoming and attentive. Today I went back for help with a wiper blade detaching. Chrissy…read morereplaced with a new one no questions asked, except, so how's it going? Great service and they remember you.

I couldn't recommend this advance more! I had the best experience with Chrissy the general manager…read moreand the assistant manager. Went in with my daughter and they kept her so entertained while we got everything figured out. They definitely went out of their way I really appreciate it

My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon…read moreWhite greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure.

I accurately diagnosed my Volvo with a power steering fluid leak -- thanks for the lesson, Dad!…read more Volvo Cincinnati confirmed the diagnosis, and asked me to leave it for service to be completed within days. Following is the timeline of [non]events; Monday -- I left the car at Volvo Cincinnati. Tuesday -- No news Wednesday -- I received a call from Ron to the effect that the necessary part was not in stock, and would not be available for two weeks. I offered to retrieve the part from Louisville and/or Nashville Volvo while traveling for work. No go -- the part had to be ordered from Sweden. Ron apologized profusely. I appreciated the predicament that the initial service rep put him in; however, there was no offer of a loaner. (It would have been a nice gesture given the lengthy delay.) Two weeks and a few days later after a couple of terse text messages describing my frustration over the situation -- the car was ready. ($1k+) Two days later -- Power steering fluid GUSHES from the car so badly that I had to have it towed back to Volvo Cincinnati. (See photo). Ron arranged for a loaner this time. No charge for the extra service--a loose connection caused by a rusty component. I have so many questions. Why did the initial service rep not know that the part was unavailable? Why did it take two weeks to arrive? Did I receive such bad service because my Volvo is an older model? Because I'm an older model? Because I'm a woman? Why did the mechanics not replace the rusty component while they were initially servicing the car? Why did they not notice a loose power steering fluid receptacle? Why was I not offered a loaner at the outset of the delay? Why didn't I go to Sweden myself for the part? Is this luxury service for a luxury brand? In the end, I don't care what the answers are because I will never again consider Volvo Cincinnati for service or sales. One star is for Ron who handled the situation, to include my terse texts, like a damage-control pro.

Came in for a tire repair expecting the worst. They got us in quickly, did the repair quickly, and…read moregot us back on the road quickly. Absolutely great customer service, can't beat the price, and did I mention that they're quick? Highly recommend!

Every employee, including both managers, Braxton and Dimytri were absolutely incredible! They both…read morewent above and beyond to make me comfortable, and they also made sure that I was satisfied with the services provided. I will definitely bring my vehicle back here! I would give 10 stars out of five to this location because they are absolutely incredible.

If you like hi pressure salesperson this is the place for you…read moreI had not even gotten out of my SUV before a sales person comes rushing out to start the Bull crap so I just left and didn't even get to look at the truck I was interested in looking at

First, I will review the salesman: I will not purchase a car from him again. He was rude from the…read morestart. He was disrespectful to me and my Mom, who went with me. I never saw the car I was interested in. A ploy I assume to get me snagged into a more expensive vehicle. I negotiated new tires since the ones on it had little tread. He was irritated by this and decided to try and find another vehicle. He said he couldn't find another one and rudely asked me if I would purchase the car if he would add the the tires in the negotiation. I agreed. I was told to give it a week or two and service would call me to make an appointment. 2.5 weeks later I hadn't heard anything so I called the salesman. He said he would look into it and call me back in the morning. I ended up having to call him that afternoon. This time he said he would call me back in 10 minutes. Again no return call. I waited until the following day before I called him again. I ended up having to call his manager. The manager was very helpful in getting the ball rolling. He was apologetic and in a few days I received a call from the salesman with an appointment with the service department and would have a loaner car for me as well. Which was great since I purchased a used car. He told me to pick up the keys to the loaner from him. He was nowhere to be found when I got there and nobody else knew what was going on. After about a half an hour another salesman showed up with the keys. When I went to pick up my car he again was nowhere to be found. It was another goose chase and another half an hour before I got my car. Now for the dealership review: the manager was great in resolving the problem. Because of the manager I would buy another car from them however as I said in the beginning I would not deal with that salesman.

Wow am I glad I went here. I popped a tire on a pothole and needed to get it replaced, assumed I…read morewould need 2 new ones to make it even. Went to Bob Sumerel in Hyde Park plaza and they took great care of me. They were super friendly and understanding and took the time to explain things to me. They gave me a lot of options and they were all very honest and helpful. They answered all my questions (I had a lot) and were happy to help, it really put me at ease. Turned out all my tires were in rough shape and I needed 4 new ones. They were not pushy at all and they offered to just do the 1 tire today if I'd like. Definitely will return there for future service, plus you can walk around the whole shopping center or hangout in Panera and wait for your car. Lots of options!

My boyfriend had his automobile serviced at this location. We had just dropped off his vehicle…read more Then we received a call that they forgot to tell us it would be $1,000 more, on top of the $2,000. How could this happen. And they left his vehicle dirty. Won't be doing business there anymore. And telling our friends and family what happened.

Shaun and Kelly helped my daughter buy her first car before heading off to college. Shaun was…read morepatient and kind and listened to our needs and was helpful at every step. It was a seamless endeavor from start to finish. I highly recommend! 10/10 experience

Emily H. was amazing and knowledgeable about Subaru. She helped make a stressful process very easy…read moreand exciting. I appreciated her laid-back personable but professional nature. She taught me about all the incredible features in my new ride and was very attentive and quick to respond. I'm a Subaru person for life now! Thanks Emily!