Rude, lazy and incompetent employees. Walked into the store and no one is helping customers. One…read moreemployee was helping a friend install speakers in his vehicle. Pretty sure that's not part of your job. Then he says he's leaving to go help another friend that had a flat tire. Told me the wrong headlight bulb for my car and got annoyed when I brought it back to return it! I returned it to the Mt Vernon road location and took my business to O'Reilly's. Get it together.

Jovon did an awesome job helping me find and install a battery. Manager seemed a little grumpy,…read morebut Jovon's enthusiasm made up for it.

Ordered a water pump gasket today and spent the extra money for the FELPRO version. When I went to…read morethe store to pick it up I noticed the gasket was not the quality I believed the FELPRO should be. I asked for a refund on the spot and was given it. I went to a competitor and purchased the same gasket with much better results. The package at Oreilly had been cut so a different gasket could be placed inside. I talked to one employee who said he was the manager. I asked if this was a mistake or do was this done intentionally. His response was "Are you asking a question or making a statement". Great customer service to the consumer that just about paid three times the price for the product you were trying to pass off as a legitimate FELPRO gasket. At this point I guess Oreilly's cannot be trusted either they don't have the automotive knowledge to know the difference between a 25$ FELPRO gasket and a cheap 7$ paper one or they are intentionally trying to pass off cheaper products to their customers. Either way trust with Oreilly's has been broken.

It was one of those days. My windshield wiper blade conveniently fell apart on a wintery, slushy…read moreafternoon during heavy use; thus a stop at O'Reilly Auto Parts. Normally I would turn to Amazon for something like this, but I just could wait 2 days. I've actually never been inside an O'Reilly, but I found the store to be pretty self-explanatory and fully staffed. I read the signs hanging above each of the aisles and quickly found where the windshield wiper blades we located. My intent wasn't to buy the cheapest blades, but that's what happened. I wasn't going to pay for the most expensive and the mid-grade blades were sold out in one of the sizes I needed. Boo. Can you really go wrong with Bosch blades, though? That appears to be O'Reilly's go-to brand, as well as Rain-X. I grabbed my blades and headed to the check-out counter. 6ft stickers for social distancing are on the floor and they have storage totes and rope in front of the counters so you can't get too close to staff. I found this awkward (short arm problems), as I was leaning over the rope to use the credit/debit machine. Masks are also required inside the store, which I really appreciate. Can they enforce this policy? No. There was one idiot inside who wasn't wearing one and seemed totally unfazed by his lack of respect for every other staff person and customer in the store. As I mentioned, the store was fully staffed. The employee who checked me out was very friendly, but it's always a plus when there's an employee staffed to walk the sales floor in stores like these and specifically help customers. I knew what I wanted, but I'm not sure all other customers would. Maybe they normally walk the sales floor, but with COVID have dialed it back. They were also very busy, so I'll give them the benefit of the doubt. Competitive prices, great business hours, clean location = recommend.

I took my truck in to get a p.m. they grease the front end took off the front quarter bumpers…read more Bought some wipers went to put them on touched quarter bumper and it fell on the ground had to have them come reinstall it. 1500 miles later my other side fell off and lost it. Took it to gator to get replaced and they wanted to charge me because they didn't do their job right. my inverter went off every day and a half. They said it was the drivers fault. I couldn't change where the fan went to. only came out the vents they fixed it took the driver side panel off. Did not replace the cover for the screw on the dash because they broke it and broke one of my vents and electrical taped it back on. for $225 an hour I expect red carpet you can sit 4+ hours for a PM even if you have an appointment. I definitely would not recommend this dealer.

Terrible experience!! Great service when we were buying but absolutely zero customer service to get…read morethe truck ready for us to pick it up! EVERY latch is broken rendering the cabinets unusable. Can't open them at all. Freezer door is broken. Front bumper wasn't painted to match the rest of the truck. Truck wasn't cleaned out. Trash throughout. Zero assistance to show us the bunk functionality. Good thing there's YouTube! Contacted the dealer who's response was "bring it back"!! WTF??? We live 4 hours away! Should have told us to get them fixed and send them the bill!!! If I could give ZERO STARS I would!!!