Their hours are not accurate or they do not honor them , showed up for a pick up 20 min before…read moreclosing time and 2 guys just sat on the counters , while I knocked and when they saw me they sorry they are closed

I'm writing this as a former part-time employee who worked here for one month before quitting…read more Only got paid $12.35/hour to get treated like s*** by my two managers James Mwenje and Troy McGee. Troy is just an all-around unfriendly person that never taught me anything. He's super hostile, not in his words but in his body language. The look in his eyes screams that he wants to take his stress out on me. James, on the other hand, is someone I had nothing but respect for during almost my entire stay there except for my last week, where I lost most of it in him. He is extremely judgemental with the way he breathes down the neck of his employees. Same goes for Troy. Even early in the morning when I am pulling my car in and parking, James is giving me crap by calling me a terrible driver, which, okay, I can take that, because I am, but all I was doing was fixing my damn parking. I'm not even clocked in, and you're gonna talk down to me like that? Then on multiple occasions, he starts saying some offhanded comments like, "Man, how do you pay attention in school?" I have ADD, Attention Deficit Disorder, and he thinks I can learn a new skill just by observing it once and not even going over it step-by-step. That's not how the human mind works. I even told him during my job interview that I quit college due to COVID and online classes, but he doesn't remember that and is somehow criticizing me. Great. "What are you doing standing there with your arms crossed?!" That was when Andrew Johnson and I already frontfaced and cleaned the store around 5:00 PM while James wasn't there, so what did he want us to do? Frontface again? Pretend to work? I'm type 1 diabetic, and I am entitled to take a break whenever I please, but he thinks I'm willing to put my life at risk for this job, which I absolutely will not. Speaking of pretending to work, another thing that pisses me off about AutoZone is how whoever does the planograms forces us to change the price labels and/or price changes every week. Haven't you heard the old adage that you shouldn't fix something that isn't broken? And who is leaving so few employees working on Sunday, our busiest day of the week? Other than that, I have nothing but nice things to say for the other employees and would like to shoutout Mark for his hard work, Andrew, Dylan Johnson, and Monica Lewis for having the common courtesy of being nice to me unlike certain people, Christopher "Angel" Gutierrez for helping me out with his knowledge of vehicles and being able to speak Spanish, and most importantly, Ryan French who I have the utmost respect for as he deserves the highest promotions possible.

Today the team is this store was amazing! I want to give the assistant manager Ken I believe his…read morename is a huge shout out! he went above and beyond to assist me! I would highly recommend this store. by far the best customer service from any of the other O'Reillys I have ever been to!

Today I had the pleasure of being assisted by Manager Luis and employee Ester, who was in training…read more From the moment I walked in I was greeted with a smile and nothing but kindness and wonderful service! Luis went out to my car and was able to easily access the burnt out brake light, Ester came with and watched as Luis explained things to her - he was a great teacher. When I asked multiple questions to him, he always replied 'yes, ma'am'. Nice to see such nice manners by young people today... There is another 'chain auto parts store' that recently opened literally about 1/8 of a mile down Smoky Hill Road.....I have been going to this O'Reilly's I would guess for about 15 years which is about when they originally opened. No need to even think about going to the new competitor when I have always gotten 5 star service from O'Reilly's! Thank you for your awesomeness!

Went in to get some window moulding adhesive... kid took me right to the "super glue" area then to…read morethe body shop supplies. THEN the phone rang and he left me to go answer the phone. That's when I walked out.

Went to return an item that I purchased from their Quincy location because the Quincy location…read moredidn't have $140 to refund me my item that I purchased so they recommended me to go to the Hampton location spent 20 minutes there and heard the store manager Leo deoliveira complaining to the other store about why are they sending customers to his store to receive refunds? And he is supposed to be the store manager That was very childish and unprofessional of him to do that when he could've just given me the refund there I just walked out. He had me waiting there for over 20 minutes will not be returning to this location at all. Very disappointing

It's hard to run auto parts business I guess. Somehow, they always have what I'm looking for and…read moreI'm the one grabbing last package. Got the air filter for $12 and saving serious bucks. Friendly employees, always have what I'm looking for and decent prices, I'm coming back again and....again.

Good selection of items but just not impressed with the service. To have someone help with my…read morefuses I had to practically beg for help! They said no one there had experience or knew what to do out of the 6 people there! Really! No one knows about cars there?!?! You just stand at the registers and ring people up hoping no one asks you a question? I must say they at least lent me some tools so I could figure out myself. Which I did...

These guys did an amazing job on my Beast H2. Definitely would recommend using them for any Off…read moreRoad need.

Great service and Dylan was the best!! The place is kinda in a hidden spot but right off the…read morefreeway!

We have been long time patrons of Smoky Hill Auto. Our daughter's Honda Accord check engine light…read morecame on so we took it to SHA. We were sending her out of state to college so needed the reassurance that the car would be reliable and safe. When we heard the business was under new ownership, we weren't sure what to expect. I was incredibly impressed by the expertise and troubleshooting diligence exhibited by Kermit and the team at SHA. As a female, I usually hate speaking with auto shops because you either get dismissed or talked down to. Quite the contrary! Kermit walked me through the issue, was transparent along the way, showed me photos to review the work that had been done, and exhibited excellent customer service. Their pricing was fair, the car is fixed and I feel relieved that my daughter's car is back on the road. 10 out of 10 recommend.

I have been looking for new trusted mechanic for some time, and a friend recommended Smoky Hill…read moreAuto Highly...After speaking with him and his experience, I did some research and found great reviews on both the Business, and the Owners and Staff. As a result, I stopped by one day and spoke with Phil the Service Manager to my great liking, so I made a service appointment. Today I had that service, and my research had become reality as I experienced Great Service, Honesty, Friendly staff, including the Owners, and am proud to say I am a New Customer for Life! I have never been more happy with an Auto Service Provider than I am with my experience with Smoky Hill Auto. Highly Recommended!! I was even quoted a great price on New Tires that is better than a quote from a place I had dealt with many times over the years. If you are thinking you need a new Auto Service, Look No Further! Stop by and see for yourself!

Worst customer service ever! Jerry oleson is terrible with helping the customers. Will never come…read moreback to this store. His condescending attitude will make all customers walk away. When you walk into an auto parts store don't expect everyone to know everything about a car. You are supposed to help find the parts and not make people feel less for not knowing the type of vehicle part we need.

I have been to this Advance Auto parts a couple of times, and did not have great service, until…read moretoday. A gentleman named Charles went out of his way to help me with my battery when he didn't have to. He explained what he was doing the entire time, showed me what parts they had at the store to use and how I could purchase them for future times. He also checked other things to make sure they were working as well to ensure my car was the safest possible on the road! He is such a good worker, and deserves a raise!

Bad customer service , mean and disrespectful guy at the register who worked day time on Friday Nov…read more14th.

Recommended Good gas Station. Always has cheap gas and the customer service isn't bad.read more

Took car in for repairs was charged over $2300, 2mos later and less than 500 miles it broke down…read moreWITH THE SAME ISSUE! Big Nick's towed it and said all was under warranty. After 2 weeks and very poor communication I got it back again but this time it was leaking when it wasn't before, took it back AGAIN only to be told the original problem really couldn't be fixed due to them not being able to test pressure?! They should have known all of this at the onset, there's good reason shops are AAA certified, do research, this shop would NEVER qualify!

I have done business with Big Nick's several times. I feel Nick is over booked with appts he…read moreforgets when he tells his customers to come in. I went there twice, and neither time did I receive good service because he forgot. He promises his customers that he will throw something in for giving him business then doesn't do it. His wife works in the front to make the appts she's a trip VERY RUDE to customers. He needs to hire someone that is professional because she will leave a nasty taste in your mouth. I will never give them another cent.

I realize my left headlight went out I don't wanna be driving around like many others with one…read morelight Very helpful I couldn't get the clips off my headlamp lights. Well I bought the parts there they installed my new headlamps

Battery dead. Car wouldn't even turn over. Got a jump and drove straight to the store. Called them…read moreon they way to make sure they can change the battery for me. The associate who answered asked for the car make and model and told me they could, Went in and Evan was then one who helped me on the phone. He showed me what batteries they had and answered my questions about which to select. I chose one and then Evan installed it for me. They took my old one. I can't say enough about Evan's service. He was attentive and professional. He took great care about doing a good job and helped me find something else I forgot I needed. What a great young man to have working in that store. I highly recommend coming here as I received such great service. They also have a rewards program.