I am writing to report an extremely troubling experience I had at your store on Tuesday, July 22nd,…read more2025, at approximately 9:50 PM. I have been a regular customer at this location and have consistently enjoyed professional and courteous service--until this incident, which has compelled me to share my concern formally.
Upon approaching the checkout counter, I was greeted not with a friendly welcome, but with immediate hostility by a cashier named Rose (older heavy set woman with dark hair). Despite me smiling and saying nothing initially, she abruptly ordered me to place my drinks on the counter in a rude and authoritarian tone. I was already in the process of doing so and was taken aback by the aggression in her delivery.
Attempting to remain polite, I let the incident go. However, when I proceeded to pull up my ID using the MyColorado app, which took no more than 1-2 minutes, Rose began demanding the ID impatiently and repeatedly and aggressively struck the register, causing me to feel unsafe and uncomfortable. I calmly informed her that the ID was loading, but she continued this behavior, escalating the tension unnecessarily.
Once I was able to display my ID, she did not scan it or even verify my birthdate, which is a legal requirement in Colorado when the customer appears under 40. This failure to follow protocol, combined with her intimidating demeanor, is unacceptable.
The experience further deteriorated when I attempted to pay via Apple Pay. She again violently struck the register, making it seem as though I was incompetent with technology, which was both insulting and unnecessary.
After that transaction, I realized I had forgotten to purchase my tobacco products. When I asked for my preferred brand, she rolled her eyes and curtly stated they didn't have any. I had to prompt her to tell me what other flavors were available, which she did not do. After paying a second time, she refused to hand me the cigarellos and left them out of reach, only telling me to grab the receipt. Given how uncomfortable I felt, I left the store without the products I had paid for, simply to end the hostile interaction.
I have receipts from both transactions and I am confident surveillance footage will validate my account. I have submitted a formal complaint on the Circle K website as well.
It is deeply concerning to be treated in such an aggressive and disrespectful manner, especially in a retail environment where customers deserve basic courtesy and professionalism. I've had only positive interactions with other staff at this location, including a stellar experience with a blonde employee last month in June 2025, which I praised in a previous Google review.
Unfortunately, due to this incident, I will no longer be returning to this store. I strongly urge management to review this matter seriously, as I do not believe it is safe or appropriate to keep an "employee" like Rose in a customer-facing role.
Thank you for your attention to this matter. I am available to discuss further or provide documentation if needed.