Went to get my battery replaced, went super smoothly and the Customer Service was fantastic (Zeyad…read morehelped me out)! Plus, a small military discount was nice.

Went in to get a battery tested and buy some wiper blades. There were no other customers. There was…read moreone employee, clearly very busy. I never saw him, but he was in the back. He took phone calls and sounded distressed about his workload. I hung out by the counter, waved, said "hello" and never got an answer. The door has a loud bell when you walk in. Drove next door to Autozone, where they had 3+ employees working. Greeted me with "good morning" tested my battery, got me a replacement, did everything for me, etc. They were also busy with phone ringing constantly but handled everything spectacularly. Summary: O'Reilly's under-staffed, but luckily next to an AutoZone that will handle your needs quickly!!

Car battery issues are such a drag for numerous reasons. But thankfully this AutoZone made dealing…read morewith them less of a hassle! The courteous employees were able to look up battery options over the phone and give out pricing. Then once at the shop, they quickly verified that the battery had called it quits, replaced it, and even offered up tips for keeping batteries healthy. The employees were all wearing face coverings correctly. Other customers? Hit or miss. There were also barriers at the registers. I did notice that there were several women employees working. This is great if you don't identify as a man and find auto parts stores to sometimes be intimidating or unwelcoming. But one guy who was there was helpful and quickly pointed out where something was when I asked where I could find it. I don't know for certain, but due to the existence of an O'Reilly Auto Parts store right next door, I'd assume prices are rather competitive.

Allen! He saved us and out spark plug dilemma. Our car sounded like a boat, sparks were flying out…read morefrom under the hood!! We called up Auto Zone and Al told us what we needed to do. He got the right size of spark plug wires and helped us out in the parking lot until things went back to normal! Only a four because we went there in the first place and ended up with the wrong size of wires. . . .which caused the ordeal. But! Being away from home with no more mechanic friends, this place is next best!!

Ed and all of his staff are always helpful, professional and wonderful. Always a very fair pricing…read moreand trustworthy work. You can't go wrong using this shop.

I had heard from others that these guys were a great shop so I thought I would give them a try…read more Needed to drain and refill the transmission fluid on my truck as scheduled maintenance. It's an easy job, as long as you have a lift to easily get to the transmission pan underneath. Once there the guy tells me he doesn't know how do it, and I should go to a specialty shop to have it done. Ok, if you can't drain and refill ATF on a Chevy truck transmission (4L60E, literally the most popular transmission in GM history) you don't need to be advertising yourself as a mechanic shop. Maybe this guy is great at whatever he actually does know about working on automobiles, but you might want to call ahead and find out.

From research I have found that most dealerships add "extras" without telling you. I would advise…read moreanyone not to purchase the same day. Take all your paperwork home, rest, then read everything before you sign anything. Buyer beware. It has taken 6 months to resolve an issue of GAP coverage. With my down payment I did not need GAP. At the point of sale I was so exhausted after spending all day at the dealership that I did not take another hour to read every page I signed. It was my fault I did not see I was charged. I read everything the next day at home. I was never asked or told about GAP coverage. I was not concerned as I did read I had 30 days to cancel with a full refund. I requested the cancel in writing two days after the purchase. I sent all parties a copy of request. Mail was return undeliverable from KIA 1687 S, College St address. I contacted my sales agent the same day it was returned and emailed the request for process the same day. He was wonderful and assured me it would be taken care of. Still within a week of purchase. I have had to chase the refund to my loan. When the bank received the refund it was prorated. So, again I had to chase why. That's when contact with me stopped from the local dealer. I have contacted corporate office and I was assured a check for the difference had been sent. They did not know where or when I would get that check or if it was sent to me or my bank. Advised me to contact the local dealer. I do love my van and it has been a great addition to my life. This was a learning experience for sure on what to do and not do.

Shady and disgusting business practices. This dealership is…read morethe worst I have ever done business with. They informed me my car was having issues covered under warranty but it needed to bring the check engine light back on before they could service it. Once the light came back on they refused to service it claiming it needed the entire engine replaced for a separate issue. Every conversation I had with them was filled with lies and they refused to honor their word. I did exactly what their tech and mechanic told me to do and suddenly they claimed this never happened. Never do business here and never buy a Kia if you want a reliable car.

My daughter's Audi battery was dying a slow death. I had it tested elsewhere but knew that Audi…read morecomputer would not allow just a quick switch out. I called Whitt's on a Tuesday, he ordered the battery, had an appointment for Friday, he kept me updated along the way, and she drove home a couple hours later. So, old fashioned great service!!

I brought my vehicle in to Whitt's Auto Service Center for an A/C issue and was quoted $1,300 for a…read morecompressor replacement. I agreed to the repair based on how the service is described on their website, which states that compressor replacements are typically performed using a kit that includes the compressor, accumulator (drier), and any needed expansion components. After the compressor was installed, the system did not operate correctly. The pressure readings indicated a restriction in the system. During the repair, the accumulator/drier and expansion valve were not replaced. When I raised this concern, I was informed that replacing those components was not part of the original scope of work and was quoted an additional $1,400 to complete those repairs. From my understanding, those components are commonly addressed as part of a complete A/C repair and are also referenced in the service description on the shop's website. Throughout the discussion, I made it clear that I was not trying to avoid paying for the work performed, but rather wanted the repair completed in a way that would result in a properly functioning system. At times, it was difficult to fully communicate my concerns, and there was some disagreement regarding the information I was referencing. I clarified that my understanding was based on the shop's own website. Ultimately, we were unable to come to an agreement on how to proceed. The shop removed the newly installed compressor, reinstalled my original unit, and returned the vehicle to me at no charge. I do appreciate that I was not billed and that the shop was willing to reverse the work. However, the A/C system remains unresolved, and there was a disconnect between how the compressor replacement service is described and what was performed in my case.

My daughter and her boyfriend were driving to Grad school in Statesboro, GA from New Orleans,LA ,…read moreit was raining and she was driving a UHaul with a trailer and her car attached. Unfortunately, she clipped a curb and a trailer tire broke off in Phenix, AL. The traffic cop called Faulks to move her out the way. She was so greatful and appreciative of the customer service she received. I know my child was stressing badly and was a definite basket case. Bubba, her tow truck driver, went out of his way to help her. From guiding her through filing a claim with her insurance and dealing with UHauls lack of customer service to knocking off a good chunk of the total bill, to giving her some good advice on how to handle this unfortunate setback. He even called her later this morning to make sure they were doing ok, on their way and reassured and reminded them of all the good things that are on the way. Thank you Faulks and Thank you Bubba!

Stacy is a superhero! He went above and beyond to help our family and we can't thank him enough!…read moreLove the pride that comes with a family business that's been around for 75 years. Incredible service! Thank you a million times!

I was provided a quote in less than 24 hours and it was easy to make an appointment. The quote was…read morevery reasonable, so reasonable I thought they use that to get you in and then upsell you on stuff. NOPE!!! What I was quoted was exactly what I paid. They only ask what shade you want I arrived and was greeted promptly and checked in. They have a small waiting room inside with a TV, water etc available while you wait. There's also a nice outside patio area as well. My appointment was for 1pm and I was done around 3:30pm. It was nice that the inside was wiped down and there were no drips (or spots) from installation. I've definitely had places that just leave a mess and cost WAY more. There is a small convenience fee if you use a card vs cash. That's the norm at a lot of small businesses, so I didn't mind it. I definitely recommend coming here. It was worth the drive from LaGrange!

What the hell is this connection??? Be careful with this company, they didn't even have the…read morekindness to show me how to do the job, much less give me instructions on how to download the application to be able to work the running boards. I don't even have a code or anything because it asks me for a code, the fat ass only charged me and he's already garbage at serving customers and this job is shit, I'd better look for other different people who can lift my truck, put new rims and bigger tires on it, but never this incompetent company.

The staff was extremely friendly and helpful. They got me the parts I needed quickly and offered…read moresome really great advice. I'm definitely going back here again.

From the owner: We Offer Excellent Customer Service, Quality Products and Competitive Prices Whether it's your late…read moremodel vehicle or timeless classic, our experienced sales staff can assist you "Your Hometown Auto Parts Headquarters" Hydraculic Assemblies Made In Minutes"

I told them what I needed and they went and got it from the back I highly recommend this place.read more

Just walked into this location and got no customer service skills at all from the workers. No one…read morespoke to me when I entered the store. Both looked up and saw me come in. Next I was having difficulty finding the tools I needed and walked throughout the entire store looking and no one asked me if I could use some help. I finally decided to leave and go to another store. On the way out I saw they could have gotten the sale because I saw the tools behind the counter. Losing sales because of bad customer service