Lack of customer service. They promise a quote for equipment and send none. They charge $110.00 to come look at broken equipment. When they initially set up my equipment the technician knew very little about the system software and equipment he was installing. read more

I have an outside camera which was hit by a rock. I just need the camera realigned. Possible a 5 minute fix. The company says it will be $121.50 to just arrive. read more

At about 8:30am on 12/21/19, I had ADT come to my home to learn more about their security system and share equipment and plan options. I previously met with other security company's as I was shopping around. Upon arrival, Bryan was helpful and shared info about packages and equipment. He then mentioned that his "Pulse system" was down so unfortunately, he couldn't demo the system with me unless he proceeded to install it (Red Flag Number 1). I told him that I was still shopping around and was a bit uncomfortable proceeding, but he insured me that the install wouldn't take long, and we didn't like it, everything would be undone- no questions asked. Throughout the installation process, Bryan seemed to have a very hard time with the equipment and was constantly running into problems. He mentioned that he did not have all equipment needed to install and would have to call a coworker in the area to bring him some equipment needed. Even after obtaining more equipment, he and his trainee did not leave my home until a little after 7:00pm, with promises to come back and finish the job at a later date. I will also note that Bryan's trainee was great and seemed to be more knowledgeable than he. At that time, my wife and I were preparing for a holiday party so in the midst of him needing my assistance for different problems he would run into, I was trying to help her prepare for our friends and family that were to come. As time kept passing, I had to leave my wife at home, while I grabbed some last-minute items for the party. Bryan asked me if my wife could sign the contract for the services. We were hesitant on signing the contract due to the conversation Bryan and I had originally (I just wanted to demo the system/see if it would meet our needs) and the job/install was still not completed. We wanted to ensure we had enough time (3days, per the 3 Day Cancellation Policy) to determine if ADT was a good fit for us. Bryan, promised us, that due to the installation not being complete, we would not have to worry about the 3-Day cancellation policy. He then provided his managers Chris name and said that he was aware and onboard. Bryan pleaded to us that he would not get paid on time if we did not sign the contract that day (Another Red Flag). We trusted Bryan, as he sounded confident in that the 3-Day Policy would not apply to us, since our installation was not complete. With it being around the Holiday's, and considering the fact that he spent the day at our house, I ultimately gave my wife the go-ahead to sign so that his pay wouldn't be affected. Things we needed for our job to be complete: 1. Sensors working properly on wall windows and doors (the system kept reading open window when the window was indeed closed, garage door sensor problems, sliding door sensor problems....) 2. Installation of cameras and functioning outdoor cameras (he couldn't get the cameras to feed) 3. Our home to be armed. 4. User access to the PulseApp Later that night, around 11:50pm (while our friends were over), I received a frantic call from Bryan stating that the system did not log properly. I told him that we had company and reminded him that it was almost midnight. He apologized and begged to come back, pleading that what he had to do wouldn't take long and that his pay depended on it. Again, feeling bad, I gave him the okay to come back. He arrived about 40mins later and was able to do what he needed (replace the backdoor sensor). However, what he also did was park directly in front of our neighbor's driveway, completely blocking them from entering/existing it. Our neighbor was very upset as they thought it was a member of our gathering that did it. I was extremely upset as well. I still have no clue why he parked there, especially since we live on an open street with plenty of parking AND he was just over my house a few hours ago. Bryan returned the following Monday to complete services rendered. He was only able to ensure our home was armed. We still did not have functioning cameras. He returned after Christmas to install the cameras and showed my wife how to use the app. As my wife and I were exploring through the apps and cameras, we discovered that ADT only records for 30 seconds once movement is detected and will not record again until 4 minutes has passed. This was horrifying for my wife and I as we would like the cameras to record consistently. If something were to happen to my wife after 30 seconds passed, we would have no record of it, unless the incident last for 4 WHOLE minutes! What led us to this discovery was after a neighbor that lived a few doors down from us was robbed at gun point- which is something that never happens in our neighborhood. I just knew our cameras picked up the car/info but was very sadly surprised to learn that my cameras captured absolutely nothing and were pretty much useless (after spending thousands on them). I asked Bryan about this and he advised that we could change the recording setting i read more

FOLLOW UP: I got in touch with a very helpful rep at ADT today who apologized profusely and said this should have and could have been handled immediately when I called and I should not have had to wait for a manager to expedite the refund and call me back, which never happened. It will still take 3 to 5 business days to receive my money back but they offered to reimburse me for any overdraft fees I may incur as a result. Please ADT, fix your system for your CA customers this is just not right! HORRIBLE experience with ADT - they are THIEVES! Called last month to cancel service as our 2 year contract was coming to an end this month and we decided to go with a different company that is cheaper, especially given ADT had recently mailed a notice that they were raising their monthly fee. The rep said I still had 1 year left in my contract and I told her no, I had my paperwork and it said 2 years. She apologized and said I was correct as California customers are limited to a 2 year contract versus 3 years in other states.She was nice and helpful and I was on the phone with her a long time. She placed me on hold a few times and explained that she was making notes everywhere she could and openly admitted she has seen many California customers get charged early termination because their contracts get mistakenly entered into the system as 3 years instead of 2 years and she made sure that wouldn't happen to us. Imagine my surprise when ADT auto debited 532 DOLLARS insread of the usual $49.99 two nights ago. I called them immediately and the man said he could do nothong and I'd have to call in the morning so I did. He did not not apologize or even care. I called in the morning and spoke with a rep who said they would have to redit my account in their system first which takes 3 to 5 days, and then put in for a reversal to my actual bank account which could take another week to go through. I told her this was unacceptable! I then asked to soeak with a manager and she put me on hold. Said manager was on anither call and would call me back before closing at 6pm. I said I would hold. She said I could not hold! This is when I got upset. I told the rep that I understood its not her fault, but did she realize the severity of the mistake they made! How am I supposed to buy groceries and pay bills, what will happen when checks I have out their bounce because tbey fleeced almost my entire checking account!? I told her nobody had apologized or is any kind of rush to fix anything and that Im calling the BBB and any other applicable organization as this is unacceptable. Only then did she tell me that the manager could possibly expedite the reversal in 24 hours but I needed to talk with her. I asked her why expediting it wouldn't be automatic protocol when it is THEIR mistake and why could she not expedite it!? She only said she couldn't and assured me a manager would call me back before closing. Its been about 36 hours. No phobe call, funds are still missing from my account. ADT I will be taking this as far as I can legally. There is NO EXCUSE! You could have called me back, alologized profusely abd started the refund process and although I would still be upset it happened I would have felt like you were a somewhat decent company. I am sorry I chose a new company for security but is tbis what you do? Unacceptable, I have never exoerienced anything like this. Apparently you do mot care about illegally taking $532 from someone's account. Don't know how that billing manager and representative can sleep at night. No concern or regard. read more

ADT is a terrible company. They are dishonest and deceptive. When the installer arrived I showed him two ADT offers I received in the mail. He called a manager named Jacob. I spoke to Jacob said I could use either of the two offers. I chose the one for $19.95/mo for the first year, then $36.99/mo in years 2 and 3 (3 year contract). When I got my bill, they were charging me $36.99/mo for all three years. I called ADT they said they know nothing about the $19.95/mo and would not honor that offer. Find someone else. There are a lot of do-it-yourself home security systems now. Hopefully they will put companies like ADT out of business. read more

I had a very bad experience with ADT, they deceive you along the way about how much equipment you need and how much it will eventually cost and you end up with a totally different number at the end. They are not professional and dishonest! and there is no END to the costs. After the equipment was installed , there was a hefty bill undisclosed to me prior , for the town's permit to install the system. I eventually got out of their contract by disputing it with the credit card company and chose Front Point security, a real decent company. read more

Worst customer service ever. Had a fire and their system Failed. Still don't have any service and no one will call back. If you need them they defiantly aren't their read more

Do not use ADT!!! Worst customer service I have ever had! You can talk to three different people and get three completely different answers, and their policy seems to be the customer is always WRONG! I called in early December to have my services moved to a new address and had confirmed the cancellation for January 10th. Fast forward the end of January and the ADT did not set my cancellation date until Feb 2nd.... So I have now been charged for twice for the month of January, once for the old address we no longer occupy (AND HAD SCHEDULED THE MOVE WELL IN ADVANCE) and again for the new home. When I calmly explained this they told me I never called them, I called defenders (a separate "secret" company they use as a scape-goat when they don't want to fess up to a mistake. They told me multiple times that just by calling the ADT 800 number you may not be actually talking to ADT...it might be "Defenders". When I asked why that is not advertised, the response was...it was in really small letters...Ummm how do you inform me in small letters when I'm talking to you on the PHONE!!!!!!!!! Don't give this company a penny they are not here to support and protect their customers they are here to cheat lie and confuse their customers. I can't wait to get out of this 2-year contract! This company will never have my business in the future! I REALLY hope you call me for a customer satisfaction survey! read more

Do not use this company. I tried to cancel before but gave in to their high pressure sales. I cancelled again and they said it takes 30 days to cancel and they still charge you during that 30 days but don't monitor you anymore. Why am I paying for no service??? So a rep told me I was getting a refund and it would take 3-10 business days. It's been 4 business days past that so I called again. Now the refund has decreased and it's going to take another 30 days! Apparently, there are no notes from my previous call. I spoke to a manager who then told me there would be a 15 day hold and then the funds would be released into my bank account, and it sounded like even he was reading a script. I don't expect to see anything from them at all. Poor, inconsistent customer service. read more

The worst customer service and billing dept. in the industry. Buyer beware. This company will do its best to get over on you during the course of your relationship. With me, I bought its product and signed up for auto pay. Paid faithfully for seven years. Then, in June, I cancelled the contract, because I sold my home and moved on July 1. On July 17, I received a call from ADT advising that my alarm was going off. I advised that I cancelled over 1 month ago. They acknowledged the same and had no explanation why I was still in the system. Next, today, I received a bill for termination services.I called and asked why, and was told that it is the company policy to bill clients for 1 month after they cancel services. During the past seven years I have paid ADT over $16000. They have the nerve to bill me $50 for a termination fee. Next time, I will do business with a competitor. read more

My experience with ADT is just like so many others posted here. ADT installed the wrong video doorbell on my house because the technician apparently does not know the difference between a doorbell requiring AC volts or DC volts. I have 12 volts DC power supply at my doorbell and they installed a Pulse video doorbell that requires 16 volts AC even though the Pulse video doorbell states this product requires 9 to 24 volts. So my doorbell eventually died because I need 16 volts to keep it recharged and I only had 12.5 volts. I found this out when it did died and they sent the second technician out who informed me of this new information. I was provided a contract by ADT that had inaccurate information and they REFUSED to fix it and reissue an accurate contract. I have been trying to get my doorbell fixed for weeks and ADT has an uncanny way of transferring you from one department to another with each rep eventually stating " I am unable to address your concerns Mr. X I need to transfer you to this other department. On one occasion the department I was told to call they said they dont handle so they transferred me back to the Main Menu and I had to start the whole process over only to be told that last department I was talking to is in fact the department I need to talk to. And if you make the unwitting and unknowing mistake of NOT calling ADT but an ADT Authorized Dealer then that creates additional problems. There are differences apparently between ADT authorized dealers and ADT corporate and ADT has no problem bouncing you around. One of the worst experiences I have had with a company. STILL trying to resolve my issue as of this post. I should have read these reviews before I entertained the idea of going with ADT read more

ADT's billing practicies are reprehensible. I had ADT install a wireless mobile network based alarm system 3 years ago. I had no issues with the monitoring, that was fine, but after about a year my bill suddenly increased by several dollars per month. I didn't really notice for a couple of months because I have the monthly bill deducted from my account automatically. When I realized they had changed the amount I called them up to complain. They told me that I hadn't "opted out" of the price increase. I was seriously annoyed by this and after running me around through two or three customer support drones finally agreed to charge me less for a couple of months to make up for the additional charges and to then return the bill to the original contracted amount. Who the hell does business like this? I found the alarm more of an aggravation than anything else and stopped setting it around 18 months into the term. I really didn't want it anymore but I had signed a contract, so I let the thing ride for the full 3 years. Never missed a payment. 3 full years. A month before the contract was due to expire I called to cancel the service. They ran me around to a couple of people, in the interim making me listen to a long tedious spiel about how wonderful their service was, spouting statistics about crime in homes with alarms vs homes without alarms, yada, yada, yada until finally the other customer service person came on. When I told him what I wanted to do I was told that I should call back to cancel the following month when the contract expired. I was annoyed by this because I didn't want to forget to do it and get charged an extra month, but I believed what they told me, so I waited. I called again the following month and got the exact same run around. The first person I finally reached went through the routine, taking all the account information about my account and when I told him I wanted to cancel had to route me to another person. I went through the whole 10 minute routine again, listening to the same tedious spiel, until finally another person came on. I had to give them the same information all over again and go through the verify process all over again (don't these people know how to pass information about an account from one person to another?) only to have this person tell me that "company policy" was that a 30 day notice was required to cancel service. I knew then I was being jerked around. One rep says "call back in a month" and the other says "there's a thirty day notice required". I don't really like confrontations, and I don't like being rude to people, but this kind of dishonesty really grinds my gears. I told her I don't want to pay for another month, that their own customer service rep had told me to call back when I tried to cancel the month before. She told me that I had already been charged for the month and that would be the last charge. I said, okay, that's fine, I just don't want to have to pay for another month. But, of course, they charged me again at the beginning of the next month. I called again and went through the same - now infuriating - routine, explaining everything to the first person who finally answered, only to be passed along to another person after another aggravating 10 minutes of listening to the same insipid company propaganda. The customer service rep refused to take the charge off the account, giving me some horseshit about there being 9 monitoring centers and the cancellation having to work its way through them, as though they are sending someone around to all the call centers on horseback with a hand-written note saying to cease monitoring at this address. I'm in IT, I know BS about computers when I hear it. It's just so infuriating to have them steal another month after I faithfully honored the contract I signed, paying them for three full years for a service I really didn't use for half that time - buyer beware, right? But then to basically have their customer service reps outright lie to me to gouge me for another month. If you're thinking about dealing with these people, don't. Their service is NOT worth the cost. They are not honorable, their reps will lie, and if they can steal a few extra bucks from you, they will. Find someone else, maybe a local service or some other reputable company that doesn't rope you into contracts, or lie, or steal. Search the internet, better companies really do exist out there. read more

Such a horrible system as well as customer service. Don't get into a contract with them. System they have is old an very problematic and each technical visit will cost you money. And... you are on a long term contract. Do yourself a favor. Look elsewhere and check reviews from reputable source. read more

If I could give lower than a 1 star I would. Purchased me an alarm system, ended up moving after a year to a new house, the contract at this point was nearly over. Upon moving to the new house, they wrote it down as a new contract and signed me up for another three years. (I specifically requested to transfer my current contract over, and not resign). And of course, to cancel, I would need to pay out the remaining contract (IE 3 years of monthly fees). read more

I was with ADT for a two year contract, Paying $60 per mon. When that ended they wanted to increase my monthly fee. I quickly started shopping for better price. On two occasions my wife forgot code and alarm went off we never got a courtesy call from to see if everything was O.K. Do they even monitor?? When I finally cancelled they billed me the following month even though service had ended. Called for refund and it never happened. Do yourself a favor and Arm yourself with a respectable alarm company. read more

I have been an ADT customer for about 4 or 5 years. In the past year they wanted me to upgrade my camera system because I bought through Protection 1 and they are not familiar with the system. The camera system was almost 5k. I have had close to 15 service calls half we no call no show or techs that don't do CCTV in the past 4 months. still not working. Today I had a service call on my Alarm system that has a lot of automation and color touch screens this was about 6k with full fire. The tech here was told to tell me to upgrade when I could hear the conversation and the Honeywell customer service person said you will have to take the SD cards and update the firm wear. This should take care of it. Why am I being told to update everything if there is a no cost solution? The tech said he does not do the updates. They have a tech that still works there that installed everything here and the refuse to send him to my house. When talking to him he says it is a simple fix. Why can I not get this tech to my house? So I am stuck here paying for 2 systems that do not work and there only solution is to upgrade. After spending 10k about 4 to 5 years ago. My parents have an ADT system that is 23 years old how can this one be out of date in 4 to 5 years. I also know a number of friends in other parts of the country that have the same system as me and have referred me here and there's are working fine?????? Something here does not add up.... read more

I dont even know were to start. HORRIBLE EXPERIENCE. I will NEVER use this company EVER again. They can eat a bag of shit. First representative I contacted said I would get the equipment for free as long as I signed a three year contract. Said They would cover 8 doors/ windows. I said, no I would rather have all the windows and doors covered, think I will pass, and look into another company (wish I would of done that in hindsight). He tells me, ok we can cover every door and window if you sign for 3 years. I told him ok. My mistake was not having this in writing and not having the person I talked to name. Installer shows up. First thing he does is hook up key pad, then decides it is time to talk about the package. Only getting 8 windows/ doors protected he says. I told him about talking to the person who sent him stating I would get every door/ window protected. He tells me I have the best deal they give for what I ordered. At this point he already had the key pad hooked up, and I needed an alarm system since My neighbors were a bunch of crackheads and we have had problems in the neighborhood with thieving. I have a wife and daughter, so I told him to just hook up the rest. I work and dont have time for a bunch of BS. Fast forward about a month or so. One of the sensors quits working right. So I call and they tell me I have to call a separate company, that they sub contract the installation out. (Would of been nice to know this prior to install / contract signing). They proceed to tell me they can schedule someone to come out and look at it so I dont have to call other company. NO ONE showed up. So for over 3 years I have had to punch in BY PASS codes. about 2 years into it my garage door sensor took a shit. Called several times stating my disgust, and they acted like they didn't care. Wrote a review that they sent me, let them know I was NOT happy, and would be cancelling when my contract ended. Didn't hear from anyone. When contract ended, I called to cancel, and of coarse they are "CONCERNED" at this point and "CARE" about me as a customer. All I heard was blah blah blah at this point. So I cancel, and of coarse they charge my card again for following month. I call to see what is going on, they say they have a 30 day cancellation policy. Would be nice to know that in advance also. Just another way to SCREW you out of more $$$$$$$. I can almost GUARANTEE they will try and charge my card next month also. Will have to wait and see. DO NOT, I REPEAT DO NOT waste your time with this company. Nothing but broken promises , failing equipment and a good bye screwing out of more money. I will always tell EVERYONE I associate with how HORRIBLE they are. read more

Never do business with this company. They have deceptive billing practices and are not customer friendly use their competitor LifeLock who you can cancel it anytime.On October 10th 2019 I called to cancel my ADT service. They said they could not cancel the service without a code that they would send. I said was probably one of my old pets names but he did not want to hear them. I never received in the mail the passcode. Today I called them they said there was nothing they could do they had to charge me for the quarter because I didn't cancel on the 10th with my passcode. I will tell everybody for the rest of my life not to use ADT and encourage them to tell all their friends read more

We sold our home and cancelled our service in November 2019. We continued to receive bills for service despite several calls to cancel service. Each time we were told everything was taken care of but then get a new bill. After spending almost an hour on the phone with their relocation specialist, Don, we thought everything was in order. We then got a bill from a collection. When I called to follow up on the billing, I was connected with Virtuoso, Jesse Jr., who told me ADT was no longer on the line. Very disappointing experience. read more

DO NOT USE THIS COMPANY!!! We have been a customer for over 20 years. I cancelled my service, but still kept getting bills. I talked to people 3 times for over a half hour and each time was assured that my account was closed, but now I just got a letter from a collection agency!!! These people are absolutely terrible!!! read more

I have been with ADT for about 3 years. During that time i have had a few false alarms with smoke detector but no real issues that required the services of ADT. Their rates are very high for the minimal equipment that I have. Those false alarms have led to much harassment from ADT people and the system as a whole. Recently I had a smoke detector false alarm which has resulted in endless calls from ADT to reset the system. I have attempted to cancel the service and they keep calling me to ask me to up-sell me better service as if it wasn't expensive enough. Even after cancelling they continue to call me to reset the system which has been unplugged for a week. Several representatives called to send a tech over and install a new system. Suggestion is to get something with video, maybe like Ring. These guys are very unprofessional. read more

This company is a total scam. I was told that I could cancel within 6 months, which is a total lie. I have been fighting with them for months and months and months. They have refused to pull my activation call, they have refused to pull any of my calls. The Customer Service (on the phone) is absolutely the most horrible I have ever had to encounter when dealing with their third party installation company (The Defenders). They will hang up on you, they will be sarcastic and extremely rude, etc... I have asked for the corporate address so I can get an attorney involved and they have refused to provide this information. If there was one company that absolutely lies to consumers and takes advantage of them, this is that company. PLEASE do not get tied up with them. I will end up in court for probably years because of their lies and abuse. The biggest issue is that ADT will allow their vendors to lie and cheat their customers. TOTAL SCAM!!! read more

I work at a law firm where we receive at least 4 calls a day from ADT and every time we answer they hang up. I finally called the number back asking them to take us off their list as this was on the verge of harassment and the customer representative hung up on me. I called back and explained to the next rep I spoke with what happened and I simply want them to take our number off their list and STOP repeatedly calling our office day after day. She said our number did not come up in their list, which it clearly does or else we wouldn't be receiving 20 calls a week from them. I'm not sure what kind of "business" they're running, but to have customer representatives hang up on people is, at the least, inexcusable. read more

The cameras that were in installed are pretty much worthless. They don't pick up anything unless you're right in front of it. I have three exterior cameras and I'm thoroughly disappointed. For getting nearly $4,000 worth of security equipment, it's a failure. read more

Adt has contracts and if you sell the property they still want to charge you the full price and they won't prorate the contract.Ithink is a fraud and taking customer money if you're going to sale your property don't sign a contract or find another company .I sold my property in November I paid another two months after I moved out and they still want all they money for the remainder of the contract read more

Technician Randy in Utah was fantastic! He genuinely cared about me and our home security. He wasn't trying to make a quick buck and helped problem solve the best solutions for our unique situation as Deaf people and our detached garage. Cannot highlight the technicians we've worked with enough! The people on the phone however seemed to be more interested in making a quick buck. They have no idea how lucky they are to have such amazing, trained technicians working with them. read more

The ADT billing dept has no idea what their doing. They applied my equipment payoff of $3100 to my monthly monitoring fee and have been drawing off of that thru AUTOPAY. Now they say they cant reverse it. AVOID ADT ! Want more info? marmand56@hotmail.com. read more

When signing up with ADT I was promised a $100 prepaid gift card. When all was said and done, you have to send a Money Order for $4.95 and your contract to a third party company to receive the gift card. I was told up to 6 weeks for delivery and here we are 8+ weeks later and have yet to recieve anything. I have reached out to Mpell (the third party company) and have been told it would be another 14 days, meaning they had no intention of sending me my gift card!! I have looked up reviews of this company and turns out it that this is a trend of theirs. This run around makes me want to just cancel ADT all together. I do not like the shadyness and hassle! read more

I don't even want to give them one star!! Yelp, you need to allow a no-star rating . ADT is the WORST of the WORST!! I have had more problems with this company. I started using them when I bought my first house in 2018. I still use them now, since I bought my 3rd home. The only reason I continued with them is because otherwise I would have to pay the hefty cancellation charge. My monthly price almost doubled because I added the doorbell feature and camera feature. Well that wasn't worth it as it stopped working after just a few months...a battery they said. Charged me for that (really)? Shouldn't that be something included in the monthly cost?). So that fixed the doorbell but not the camera. When I called today, i was switched to three different "account specialists" who were no help at all. The third one was quite rude and said that I wasn't explaining myself very well!! He sounded like he was talking into a paper bag!!! Also, in order to figure out the issue I am required to have a computer and do it myself. Not everyone has a computer! I don't need one, as my iPhone meets my needs very nicely! I told him to just cancel my account, and he informed me that if I cancel now I will owe the monthly fee ($68.58) until 2025!!!! That is ridiculous!!! Anyway, I give them a big thumbs down! read more

If I could I would give no stars! ADT is the most awful company I've ever dealt with, I got a deal on the mail where I was going to get free installation and free equipment for 27.99. That was all fake, they only do it if you have a lan line and when I called for the installation they lied to me and told me I didn't need the lan line, and that they would just give me the price as is as long as I had internet. When the technician came to install it was a whole different story, he was trying to upsell me from what was free and when I said NO he started to get louder and rudder, at the end he was trying to make me sign for a plan that was 59.99 a month which wasn't what I agreed with and I wasn't aware of it, I almost finished signing when I notice the amount and I asked. From there it went downhill, they told me that whoever I spoke over the phone was lying to me and that they wouldn't be able to give me what they had told me over the phone. At the end I said completely NO and they left holes on the wall (where they installed the box before any consent) and they also left a mess (didn't clean after the mess they made). Overall they're liars and conmen, wouldn't recommend at all. read more

Adt, defenders, and BBB are a bunch of scammers. I would write my long a^* story but wouldn't even bother.. paid about $500 to cancel with them and settle a with a debt collector named JWA (Jordan-Wallace Associates). Horrible service, reps, managers, companies and etc read more

DO NOT go with ADT to secure your home. Worst customer service ever. Had problems with alarm going off, but was not being contacted by ADT. Called and asked for technician. Technician showed up late and basically reset the system. Short time after he left, alarm goes off again. No call from ADT. Called back for another technician. "We will send someone different out to connect you to another tower." Not only did this take a few days, but they sent the same technician. When I told him what needed to be done he replied "I don't do that. You will have to call back for someone else to come out." We were getting fed up and decided to cancel their service. Received a bill for $18.40 to close out the account. Called to see if they would wave this fee due to all the problems and them not monitoring our system. After being transferred three times, I was told that we were bring charged because we did not give them the opportunity to fix the problem. Caught them in a few lies and they would not wave the fee. I am usually not a complainer, but I will never hire, nor recommend, this company again. Find a company that will give you the service you are paying for. read more

ADT customer service is horrible. We have been ADT customers for over 13 years. Recently, we had an issue with the sensors in our garage and 2 of the 4 security panels in our home. An ADT technician came out on December 24th to address the problems. He was professional and courteous and able to fix the issue with the sensors but was not able to repair the problems with the security panels and said they would need to be replaced. The technician indicated that he would have to order our same security panels and would be back sometime in the beginning of the year to install them. We agreed with that time frame. By surprise, on December 28th, we received an email stating that an ADT technician was on his way. It was the same technician that came on December 24th and he too stated that he was surprised that he was scheduled to come back so soon. The technician replaced our security panels with completely different panels that looked extremely old and were much larger than our original panels. I called customer service and explained that the technician indicated that the replacement panels would be the same ones. Customer service transferred me to 5 different people and I was on the phone for 2 hours only to be told that if we want the same security panels we would have to pay for an upgrade. I asked why would I have to pay for the same panels that I have had for 13 years. That's not an upgrade - I am asking for the same equipment to be replaced so that it matches the other 2 panels in my house. To make matters worse, the replacement equipment is old and does not have the same functionality as my original panels. This is a complete scam and simply unacceptable. I have never had a problem with ADT and I am just shocked and outraged with regard to their customer support. I will be looking to switch to RING. read more

Unfortunately, I was not truly aware of how terrible this company was when my wife signed up with them. It has been one of the most frustrating experiences and it only got worse. Recently all my cameras stopped recording and when we called about it we were directed to the website and told that the agent couldn't do anything about it. I don't own a computer and accessing anything from my phone is frustrating enough. Apparently, there is a limit on how much can be recorded, so without warning all recordings stopped. We were not informed of this when installation occured. How do you put a limit on recordings? If I were assaulted on my property or if someone were casing my house in plan sight, there would be no evidence unless the alarm was going off. In addition to that, access to the cameras are very slow. The doorbell would ring and the feed would show about 3 minutes later, long after whoever pressed the bell was gone. Camera set up of recordings to exclude passing vehicles doesn't work either, so I guarantee most of my limited recordings came from passing vehicles. This company does not make me or my family feel safe and as of May 2022, whenever a bad review is added to the app, it is promptly removed making it seem as if they are a good company. Where is the integrity? I had switched from Vivint to ADT and I wholly regret it, but unfortunately it is too pricey to break contract, which is BS. They may have been around for a hundred years, but their integrity is next to nothing. You just cannot trust companies anymore. They are all about their profit and looking like they are the best when they are certainly not providing the best. I am so disappointed. read more

Account person came out on 1/29/19 to address numerous issues with our business system. Said he would get back with me in a week. Sent 2 follow up emails no response. Contacted ADT and asked to speak to a manager who called and left a message at noon on 3/12/19. I have called three times trying to reach him, no response. Our contract ends may 2020 and we will be looking at ways to secure our property other than ADT. Sad way to run a business. read more

Wish I never used them. Got me in a 3 year contract that was not explained clear at all.. bunch of lying assholes, say whatever to get you to sign. Go fuck yourself adt read more

Recently I became a new ADT customer because I won a 6 month free trial. So far, I'm extremely unsatisfied. To start off with, my installation appointment got mixed up. I was booked in on a Tuesday from 9am-11am and they didn't get back to me until after 12 that day saying they mixed my appointment up with someone else. So they rebooked me for Wednesday at 11am which was fine. On Wednesday, I waited for over an hour because they were late. All of my information was miscommunicated and the lady ended up going to the wrong address. I was patient up until this time because I figured both incidences were probably just innocent mistakes. So the lady arrived here at 12, and what was supposed to be a 2 hour appointment ended up being a 5 hour appointment. She was missing some things that were promised to me in the package (motion sensors and an exterior camera) so she had to return back to the store multiple times to get the supplies. She came back still with no outdoor camera but gave me an indoor camera for the time being. They were sold out of the exterior ones, but she promised she'd be back when the exterior ones were stocked up again. During the installation, the woman kept leaving to go outside for smoke breaks and make phone calls, which was time consuming. I had to give her my own batteries for the equipment because she didn't have any but promised they would be replaced (which they weren't). She was standing on my bedding wearing her OUTDOOR shoes while she installed the motion sensors. She used my laptop more than once while I was trying to use it to study for an exam the next day, instead of using her own phone. So 5 hours had passed, and what I have set up is a hallway motion sensor, 2 window sensors, a door sensor, plus an indoor camera that was just left on the counter because she said she would be back with the proper outdoor camera to swap them out the next day. So I texted her the next day asking when she would be available and the reply I got was "actually I need one day off" and said I could text her Sunday because she would be able to come back that day. And that was the last I ever heard from her again despite multiple texts and calls trying to get a hold of her about when she would be back with the outdoor camera. So some time had passed and I ended up calling the 1-800 number but was redirected to multiple people which didn't resolve anything. I eventually called a different employee in the city, who asked me if I could text him my information and he would get back to me because he was driving. I thought my problem would be solved so I texted him all my information, I waited, and again no response. So I called him back a few hours later, then again the next day. And once again, no one got back to me despite multiple attempts. The same situation happened with my boyfriend (he won the exact same package I did because we entered the same raffle at an event). My boyfriend had booked in for his installation the day before me, but they never showed up. He then re booked the appointment and once again they never showed up. He called an employee and got told that "He was in a meeting and he would call him back", but never did. At this point, the hassle is not worth it to me. I 100% would not recommend. read more

This company will not leave me alone. Never signed up for emails. Never asked for a quote. Bombarded with emails . Don't know how they got my email address which I never gave to them. Invasion of privacy. They don't seem to be able to get the message and stop the emails. Bad company. read more

I have had ADT for 15 years. When I moved over six years ago, although I was not satisfied with the service for the price, I was told that I would owe a substantial service fee to disconnect, so I did the transfer which was supposed to be free only to be hit with over $500 in fees. At the end of the contract, I called to cancel and was seduced into a $20/mo. program. I ended up not using the system, but the system was not through with me and ended up setting off the alarm at 1:30 AM. I called the company, but never got through. I finally had to cut the power cord to stop the alarm. Of interest, even though the alarm was going off, never got a call from ADT. I called ADT about the problem with their equipment and they told me that there would be a $200 service charge. No way! It took me $350 and an entire morning to cut the cord with ADT. Feeling good about it. To me, ADT are the real criminals that we need to avoid. read more

I cancelled my service last October when I sold my home. Just discovered that ADT dropped the ball and did not process my request. They have been deducting monthly charges from my account. Will not use their services again. read more