Company with a former sterling reputation now sends aggressive sales reps as many as one per day for a week even after being asked to leave and trespassed from the home. Parking in our driveway despite common etiquette and even a sign leaving oil spills. Rude attitude and refusing to walk away when asked and corporate providing a cold outsourced rep who took forever to put a note in their system to stop the behavior which may not work. Very damaging to their reputation. Also I'm white in a predominantly black neighborhood and have never seen this behavior in a predominantly white neighborhood so their reps seemingly have different standards of respect for people of color and their property. read more

Alarm system began having issues within 60 days of installation. Install was a mess as well, the magnetic switch's look awful on the windows big and clunky and fall off weekly due to sun degradation on adhesive. Constant connectivity issues, alarm failures or faltering and customer service is a nightmare! We just stopped paying and it wasn't until then that we got attention but the wrong kind. Never use these guys they are a mess read more

Extremely poor customer service. I called to advise my 82 year old mother forgot to cancel service for 2 years and they couldn't offer any type of refund. Yes, she forgot, she's elderly. I mean not even the current month that was paid today could be refunded. Horrible service. read more

I have been with ADT for 30 years. I had a terrible customer experience with them 2 months ago. I called to cancel and was told that they would update the equipment for free. Their tech comes out yesterday stating he had to charge me for a second panel but at the end waives it and charges me for multiple other pieces. I will honor my 24 month commitment but cannot tell you how hard it is to reach someone within the company. TERRIBLE EXPERIENCE!!!!!!!!!! read more

Absolute hot garbage. First of all, their window to cancel is 3 days. I'm just happy for the person at Walmart that I watched return some rotten steaks. Good for you, girl, get that refund on something you let spoil. My alarm has been set off 5-7 times, mostly by my dogs but some were by my fault, and they have one of those accounted for -- and for that one, my call from them happened some 2-3 hours later. Then they want to know why I didn't call them afterwards, which is fair but I work 3 jobs. As the consumer, I'm wondering why I'm paying for them to monitor my residence and they expect for me to call them. On my side, I'm not getting any indications that there are any system/ communication issues. I have spoken with them countless times, hours at a time with multiple reps. They haven't been specifically after each event, but at some point after - again, I want you to notify me because that's what I'm paying you for. I ask to term the contract many times over and they're happy to do that if you pay the entire amount but they're not willing to admit guilt or take the L. We have had at least one virtual tech apt and at least one physical tech appointment (I don't keep a journal of all of this because I thought they were a reputable company but I honestly think there have been two of each). This past Monday, a little more than 3 months into the contract, I finally speak with someone in the department that can terminate contracts. She was really kind - her name was maybe Rosiland or Rosalina (IDK) - who tells me that they understand and said that she understands my frustration and said that to have the contract cancelled, I just needed to have a tech come out and identify the prior issues with their system's communication and if they weren't able to, I would be able to have the contract terminated. THAT HAPPENED and they said that it appears to be working now but they didn't know why it wasn't working in the past -- neither do I but I'm not the one promising a service and not delivering it. At the end of it all, at least to this point, they gave me a month of service for free and they refuse to terminate the contract. That's not to say that the alarm could go off tomorrow, whether it's my fault or an actual intruder, and I don't feel confident that anything would actually happen. Just buy the cameras and doorbells online and pay for the storage for them. It's a lot less of a headache in the long run!! read more

I am so disappointed with ADT! After 30 years of being a customer through my home security system, they refuse to help me resolve my issue. I upgraded to be able to use an app on my phone to set our alarm as well as bought outdoor cameras and a door bell. (Over $600.00) When the tech came out, he could not figure out how to hook Up my old system to the new app. He talked us into a new system (another $165.00) I had to leave for a funeral while he was installing. When I returned home. I found a hole in my wall and paint exposed from the previous system being there. I have spent hours on the phone with them trying to get this fixed. Today a made 12 phone calls to them and nothing except for if I cancel they'll charge me a fee. Seriously, you never got it right to begin with! I am so mad and would never recommend wish anyone to go through this see pictures read more

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After using them for 20 years, I am going to cancel their services. Their new system is so unreliable with sensors going off for no reason. I don't care about the money I spent to "upgrade" either, I just don't like this company at all. Now trying to get a service call charge reversed as I was under warranty. I won't stop until I get my money back, no matter how long it takes. I won't recommend them to anyone! read more

I was an ADT customer for 30-plus years. Service was always hit-or-miss with monitoring. Customer service is the absolute Worst! We wanted to upgrade our system. They did not return phone calls or emails. When we did get through to them, they said they would call us back, but they never did. They currently owe us $62.00 after canceling their service. We have it in writing. After an hour on the phone, they refused to process our refund. Just said NO! I went with Brinks home security. Their sales folks, service and installation team, customer service, and monitoring system team are the best in any business. The equipment is state-of-the-art. Go with Brinks. In my book, they have earned my business. read more

Money grabbing Private equity has replaced any common sense . I had to reach out to BBB to get my money they kept charging me erroneously . Until then , for 3 months, no one "knew" how to fix the errors read more

Try to get my service cut off since October it's currently March I had to have my bank stop it on my account. Would not recommend !!!

HORRIBLE Service!!! I have been trying to cancel for over a month, but their AI bots won't let you cancel, and then after dozens of hours on hold, I finally got a human who spoke some English. She spent an hour on the phone trying to sell me a new system, even though I told her we moved to a house with a different system. She would not give up and kept me on the phone for another hour. Why would anyone hire them when they don't even know how to answer the phone? What if it had been an emergency - totally worthless waste of time and money !!! read more

I had ADT for service 4years, problems, you can never get Customer Service Assistance. My cameras were not working, the alarm panel had errors, when asking for help they had a long wait, we did not get any assistance until two weeks after the problems. When dealing with the CSR rep they had communication issues with our language. After being patient we decided to leave and cancel to get fine a $625. cancellation contract. I suggest if you are needing a security system for the house of business. Keep doing research and do not hire ADT, One of the worst security company I ever had. I would not recommend them for anyone. read more

ADT Security Services - Security Systems Near Me - Bartlett, Tennessee

I had a window sensor to fall off window. No one called to see what was wrong and they wanted me to pay for someone to come out and replace their faulty equipment. Then they tell me I have to wait 30 days to cancel and one person told me 300 and another tells me 800. to cancel. All a scam read more

Worst company ever. My system has been failing ever since I got it, but they have never been able to fix the issues. When the window sensors fail, they send me replacement sensors that they want me to pay for and expect me to install them. The way they are installed is a joke and I can't even raise or lower my blinds for fear I will knock them out of alignment or off. The control panels are very bright and there is no way to turn them off or down so I have to hang a dish rag over them so I can sleep at night. Now, I've sold my house and they won't transfer the system over to them. They want me to pay off the remaining balance and then have them to call and sign up. Again, no customer service, it's completely about what makes them money and their convenience. Not mine. I will NEVER EVER use their service again. Go to Costco and buy a system off the shelf and install it yourself. There literally wouldn't be any difference in customer service and it would cost you a whole lot less. read more

WOW. They really do deserve the 1-star reviews. I wasted so much time talking with a rep who mansplained how I was wrong to consider going anywhere else, and that the issues I was having were likely manual error (me). I never had issues with other alarm companies. They are far too big for their own good and do not care about customer service at all. I'm sure they're being rude to someone else right now. Some companies get so big that they act like there's no one else. This is one of them. This operator just lost ADT business. Wish I knew his name so I could get a message to his boss. read more

I ordered service 7 years ago. I paid over $800 for cameras. I was told repair maintenance was free, it isn't. They charge you to come out. I called in august 2024 to get bill lowered from $47.99 a month to $29.99. I was told it was good as long as I stayed with company 36mo. Now here in 2025 I got $47.41 taken out of my bank. When I called I was told the $29.99 ended. But we had agreed on that for 36 months. I got no where with them and I'm on fixed income at 80 years old I cannot afford that. I want to cancel and they said I'd have to pay over $1000 Go with Ring or Simply safe and stay away from ADT. It's not the good company it was years ago. Now I have to see attorney to fight them. read more

After 15 years this company is now terrible. Not only did they not fix the problem, after they left there was new problems. Called and as they asked me to hold and then they hung up on me. The service tech over charged me for equipment and I had to get refunded. I am moving on from ADT and I will never recommend or use them ever again. Do yourself a favor, don't use ADT. read more

If you enjoy getting calls for YEARS after you have called to Cancel 8 times isn't enough to get you off the emergency call list. Most likely due to the representative not being from the US. NEVER AGAIN! read more

Just replaced our aging hard wired ADT security system with one of their DIY systems. The transition could not have been easier. The instillation process is simple and ADT telephone support is first rate. ADT came late to the DIY security market but they clearly took time to get it right. Our system integrated nicely with the Google smart home App. Monthly monitoring is $34 now, down from $80 with the hard wired system. Took a couple of hours to set up five doors, two cameras, a water sensor, smoke detector, door bell and two motion detectors. Very pleased with this choice. read more

I've had ADT for more than a decade, and customer service has always been bad, including that if you try to upgrade service, they won't tell you about any deals unless you turn down their first very expensive offer. (At that point,vthey suddenly remember that they have a great deal for longtime customers.) At this point, I'm trying to finally cancel service, but they say I'm in a contract that runs through December, 2026. I pointed out that I don't have this contract, and it's not in the documents section of my account. On long phone call #1, the rep said they couldn't email me the contract, but would mail it. It never arrived. On long phone call #2 (51 minutes), the very rude rep eventually said she had emailed me the contract, but that it might take 48 hours to arrive. The email actually arrived within an hour, but with a contract from 2013! That contract expired in 2016, at which point it shifted to month-to-month. Nonetheless, ADT says I'll need to pay hundreds of dollars to cancel service, even though there is no evidence that any contract exists! Stay away from this company! read more

ADT lacks integrity as a security company. Customer service is unorganized, uneducated and will do nothing more than to push you to buy more equipment and services if you are having a problem. If you cancel their service, they will keep you on the phone for much longer than necessary to either frustrate you in hopes you will hang up for being on hold for long periods of time or to succumb to pressure sales tactics. I'm going with a different security company after being swindled by ADT. read more

**If you own a business, think twice before hiring this company.** We've been working with them for about 1 year and 6 months, and their camera system is **pathetic**: 80% of the time it works intermittently or not at all. During the first 6 months, after practically begging customer service and doing endless troubleshooting, they finally sent a technician who replaced the SVR hard drive. It worked for about 3 months and then stopped working properly again. After another months of insisting with customer service and doing endless troubleshooting, they sent another technician who confirmed the SVR was faulty. Now we've been **almost a month without cameras** because no one knows when they will install the new unit. The company's answer is always the same: nobody kows. Yet when it comes to charging, they are **right on time** every month. May God protect us, because **ADT won't.** read more

After being transferred 5 different times, and on the phone for over 1 hr, I was hung up on, and line was dead. Then I called back, and was out of normal business hours, so had AI experience, another dead end. I have been a customer for nearly 30 yrs. And I have been paying additional insurance in case of issues. I have NOT resolved anything. Called again, and was unable to talk to someone who could actually schedule a repair person... again. ADT is not customer friendly. The AI and multiple menus make it a completely negative experience. read more

DO NOT USE THIS COMPANY Worst customer service. Can not get anyone on the phone. Service appoints take over a week to schedule, service technicians do not show up. read more

I canceled my service over a year ago. They have a record of me cancelling the service. They just don't ever cancel it. It takes a long time to get past the AI agents then tranfer from branch to branch, then finally talk to someone and they have no explanation of why my account is still open and being charged, and can't fix the problem, just create another service request. Save yourself this endless nightmare and avoid this company at any cost. read more

I had ADT service at my business for over five years, and it has been one of the most frustrating experiences I've ever had with a company. The system never functioned properly from the beginning--constant false battery low messages, repeated service calls, and ongoing billing errors. I was even charged for services that were supposed to be free because the problems were ADT's fault. When I tried to cancel, ADT repeatedly pressured me into staying longer. It's clear they put more energy into preventing cancellations than into delivering a reliable product or competent service. After finally canceling, the system still won't shut off, keeps beeping, and because it was hardwired, I can't even unplug it. ADT refused to send a technician and told me to hire a private company to fix their own faulty work. The amount of time, stress, and energy I lost dealing with ADT is outrageous. Their business practices are misleading, their product unreliable, and their customer service dismissive. ADT is a disgrace, and I would strongly warn anyone against using them. read more

I am so completely outraged by what ADT is doing to me. My father had an ADT alarm system when he passed away in May. I inherited his house, and after his memorial service I called ADT to let them know of his passing, and to inquire about what to do with the alarm system. I explained that I planned to either sell the house, or rent it, but that it would take me a couple months to get it cleaned out and ready. In the meantime I told them that I would like to keep paying the monthly bill until then. I was told that I needed to put the alarm system in my name, and that they'd send someone to the house to make sure that everything works, and that I knew how to operate everything. I said fine, and was sent something to sign via email. Sadly, I didn't read all the fine print, as I assumed that I was just assuming the monthly payments, as we had discussed. So, 2 months later, when I called ADT to inform them that I had handed the property over to a property management company. I was informed that I had signed a 2 year contract, and that I'd have to pay almost $800 to cancel! Again, when I originally called in May, I was very, very clear that I only wanted to keep the system for a month or two. At no time did the ADT representative ever mention a 2 year contract! Quite the opposite. They said that I can just call when I was ready to cancel. This last week I've called ADT on two occasions and spent over an hour on the phone, and they insist that I have to pay the entire amount. I find this outrageous. What a nightmare! On top of that, in July, they sent a $423 bill to my late father because his contract apparently wasn't fulfilled. This is despite the fact that I already notified ADT that he had passed! Note that, after calling ADT, they were "nice" enough to forgive this bill. But they still want me to pay $800 for the contract they had me sign under false pretenses. What a horrible company! read more

10-Year Customer Left Extremely Disappointed I've been with ADT for over a decade across three homes. When I moved in 2024, I requested a simple transfer of service. Instead, the rep pushed a massive, unnecessary equipment package, dismissed my existing equipment, and promised "no cost" while rushing me through signatures. We trusted him because of our long history with ADT. Almost immediately, the issues began; window sensors falling off, multiple false alarms with no dispatch, and even alerts tied to the new homeowners at our old address. It took days to fix, and repeated calls were met with language barriers, zero empathy, and no real help. Despite paying, our home wasn't even being monitored properly. Eventually, one person finally helped by applying a temporary promotion to lower the equipment charges, but it expired after six months. I ultimately canceled the service after spending hours trying to resolve everything. ADT repeatedly thanked me for being a "valued 10-year customer," but their actions said otherwise. ADT does not value loyalty, is dishonest about costs, and fails to provide reliable monitoring. I'd rather deal with a debt collector than ever trust ADT again. read more

Just don't. Closed and paid in full in February 2025. Got a new bill in July 2025. Customer service claims that there is note that the account was closed, but they do see a large payment made in February. Next, complete incompetence in the customer service and account management teams: multiple call transfers and dropped calls. Currently on my 4th call in a row and spoke to 6 people and am waiting on hold again. Was going to sign up again at the new residence. Now, not a chance. read more

This company has horrible infrastructure. It maybe hard to not get frustrated but just know most any issue you have will take atleast 2-3 reps help due to being constantly transferred around. I had to pay the remainder of contract for almost an entire year after a quick unexpected moving situation and was told by one of their reps that I wouldn't need to physically call to cancel after the contract ended and that I would be fine. WRONG!! I was charged yet again the following month after my contract ended for an entire month (after paying in total almost $600) and had to speak to 3 different people before they would cancel my service and was never given a straight answer about a refund or even any intention of it. I finally just decided to dispute it with my credit card company. STAY AWAY FROM ADT. You're much better off with any other pay as you go service like simplysafe or even vivint. Lesson learned :( read more

Worst system ever. Had it for 11 month now, not worked 1 day!!! and you cant get out of a 36 month contract they never informed me i signed for!!! read more

So I'm a single mom of a beautiful 6 year old boy. As most moms can relate, there's nothing I wouldn't do for him. Recently there has been an uptick in minor crimes around our neighborhood. Because my sister became ill, I had to start traveling more so to combat my concerns about safety, I started researching security systems, ultimately deciding on ADT after a call with their sales department. I was told if I sign up I would have a 30 day guarantee to cancel if it didn't work out. So I agreed for the salesman to come out. He came out talking about how he was concerned to leave without installing a new security system because it would jeopardize my son's life. Me, already concerned, fell into his fear mongering trap and said he could install under the confirmation I could cancel without repercussions within 30 days. During that time, my sister became ill, needing hospice, so my focus was on her anytime it wasn't on momming. She passed a little over 1 1/2 weeks ago. During the time I had my system, anytime I world arm away I would get a phone call saying a burglary alert was received causing panic for my fur babies at home. There was never a burglar so eventually I stopped using it during the day. Then at night, anytime my son 'blew up' is magnatile or LEGO creation it would set the night alarm off causing him to panic. Overall, it's been more trouble than it's worth. So finally, after I could pull my focus from my grief, I called ADT to cancel only to be told their 30 day policy was actually a 3 day policy. I was told by 3 separate people I had 30 days to cancel. 3. Only to try and be told it was not 30 days and they have no idea why anyone would say 30. So, as I sit here, trying to keep my grief at bay to mom I'm now stuck with a non functioning system and an absolutely disgusting feeling having been conned by the company that was hired to keep me safe. What a gross feeling. Learn from me, don't even let their fear mongering sales people in your house. read more

ADT has horrible customer service i had an appointment scheduled for my doorbell repair my appointment was canceled 2 times I took a day off work for this matter to be resolved and when they call to cancel they were not willing to give me a time that was good for me since they canceled they are not trying to help me read more

As someone living with Complex PTSD, I trusted ADT to protect my home--but instead, I was pressured into continuing a contract while in a state of profound grief, shortly after losing my husband. I communicated clearly to your representatives that I was emotionally unwell and that the situation was impacting my mental health. Those calls were recorded and reviewed--yet I was denied cancellation and told I must subpoena my own call recordings. My system has not functioned properly for over a year, and I am still being billed for services that were not delivered. Despite repeated requests for support and ethical cancellation, I was met with silence or deflection. I am now pursuing legal action and filing formal complaints with the ADA and NC Department of Justice for disability-related discrimination and emotional exploitation. I hope no one else has to go through what I've experienced. I share this not to attack--but to warn others who may be vulnerable. Safety shouldn't come with emotional harm attached. read more

I honestly wish I could give 0 stars, because 1 star isn't even deserved. My issues started 8 months ago when my camera system stopped functioning correctly. Only about half of my cameras were working and worst of all the ADT system was trying to be a router for my network and causing my entire network to go down. I started by calling my ADT Service Rep and he sent tech after tech after tech to my location. The techs originally said it was my internet speed causing the problem. I have 2 gig internet... I showed them the speed to the switch they were connected to and it was running at 1 gig. Plenty of bandwidth for their camera system. They left without fixing my issue. I called my IT support who proved it wasn't our system that was the issue and it was their system causing it. Literally you could plug their system into our network and it would just shut it down. The issues started in March, I had techs out every month since and they still have yet to get this fixed. I paid over $5,000 for an install that doesn't even work. Then they have the guts to tell me their idea of having two boxes is the reason they are having issues. So I ask them to go down to 1 box. The tech shows up and they still can't get it to work. It's unreal at this point! I tell my rep, at least get me a refund for the months I haven't been able to use it, still nothing.... So today I've had it, I decided to go above my rep and start making phone calls. I finally got a service rep to transfer me to his manager and at the moment of that transfer, the line hangs up on me. 50 minutes on the phone waiting patiently and they hang up on me. I can't make this up. At this point I should sue the company for negligence. It may get to that. I cannot recommend you enough to go somewhere else for your security. ADT is the absolute worst. At least if I can save you from the hassle I have been through, I will feel better a little better about this. I hope someone comes through at this god awful company and helps me, but I highly doubt it at this point. read more

Worst experience ever faulty system from installation and give you 3 day recision time. The worst customer service and 0 support. Expect to be transferred 100x. No notes. Worse service technicians I should have stayed with Vivint. read more

DONT DO IT crappy techs do a crappy job installing your stuff then when you call them about it they want to charge you to come fix it...what a joke read more

If it was possible to give it zero stars I would. Horrible customer service, app never works and the cameras are always disconnecting... and no I do NOT have an Internet WiFi problem. We pay way too much for this crappy service and mediocre equipment. There is absolutely no customer service support or even a phone number to call. read more

THE WORST. Locked in for three years with very little customer service, poor service and lousy cameras. They don't tell you how many outlets they gangster to install their crap. read more

I would give lower rating if available. This company is a fraud. They made me sign a contract which I didn't mind. Yet they charged me much higher price than the contract. Have called at least 5 times over the course of last 3 months. Everyone at several departments claims it will be taken care of. No resolution. No one is accountable. Private Equity at its best - rob the customers. read more