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    ADT Security Services

    1.1 (134 reviews)
    Open 7:00 am - 12:00 AM (Next day)

    Services - ADT Security Services

    Security monitoring services

    Home system automation

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    ADT Security Services: A Total Disappointment By far, this has been the worst security system I've ever dealt with. I only ended up with ADT because they bought out my previous company, and I wish that never happened. The system went down due to a battery issue, and after replacing it, the problems continued. Every time I call, I'm met with someone who wants to walk me through fixing it myself. I don't work for ADT -- I'm a paying customer who expects reliable service and professional support, not DIY troubleshooting every time the system malfunctions. The customer service is beyond poor. As a realtor, I'm constantly asked if I'll refer ADT to my clients. Let me be clear: I wouldn't recommend ADT to monitor a treehouse, let alone a home. I've had to block their number because the solicitation is relentless. Save yourself the frustration. There are far better, more responsive security companies out there. ADT might have a big name, but when it comes to service, they fall completely flat.

    Priscille F.

    It's been three weeks and I've been trying to get my panel fixed. My air conditioning is down. Is September 18 panel loss connection September 8 I was told to wait September 20 is 83° in my home. I've called multiple times. The quality is very poor. The value for your money is trash trash run.

    6 months ADT refused to fix this problem. After 4  calls they sent a tech. We should have dumped them long ago.
    Edward H.

    ADT has been our alarm company for 20 years in Roswell, GA. It worked fine until we needed help. TL:DR ADT customer service is uncooperative and doesn't care about you as a customer. 6 months ago the control panel began displaying random characters as in the photo. It would glitch for a day, then come back. I called 4 times to explain the problem and each time they stubbornly refused to send a service tech. The system began working correctly again so I forgot about it. This would happen every 2 months and they refused again to help. It recovered again so I forgot about it. Their call center agents outright refused to send a tech to the house on 4 different calls. Today. It alarmed twice on leaving the house, I reset it then left. It alarmed abnormally when I entered the house. Then it alarmed on its own with out warning or cause. After speaking to 3 different people, I finally had them agree to send a tech to my house. 6 months to solve a problem that started last year. ADT does not understand how to help customers. Their call center and customer service is horrible and downright stubborn. They will say anything to avoid sending someone to help you. It is frustrating to work with them. We waited on hold 48 minutes. I DO NOT recommend ADT. Their customer service is the worst. Find another company. I am researching a better option. This is called churn, when a customer leaves for another provider.

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    Vivint

    Vivint

    (83 reviews)

    I never answer the door for strangers but the Vivint salesman called me by name and said my…read moreneighbor sent him. Lies! With a 1.06 BBB rating, Vivint Smart Home is well-known for employing a large commission based door to door sales and high pressure, deceptive tactics. Monty, the marketing manager with an incredible offer, started off friendly enough. Then came the invasive questions. "What do you do? How many smart devices do you have? Who's your alarm company? How much do you pay? It's wireless? The WiFi could go down. It's wired? Someone could cut the phone line.. We have smart thermostats." I have 2. "Vivint is compatible!" Monty pulled out his fancy iPad which showed pics of him smiling with families, impressive flood lights that follow intruders, garage door openers, cameras, large HD screens. Everything but the cost. When I said I'd prefer to read the reviews first Monty pulled up the Forbes rating. All the while, he kept trying to come inside so we could "talk." After about 25 minutes of upsell attempts, he ball-parked an $80 monthly quote. I asked for a card. "It's virtual." Monty wouldn't email me or leave info so I could have time to decide. Finally, I gave him a fake phone # to get him to leave! Vivint has settled multiple lawsuits. Impersonating salespeople steal personal info from consumers to apply for fraudulent loans to increase their commission. Bad credit? Reps find someone with a similar name and run their credit or add a cosigner without consent. Then the cosigner is contacted by a Vivint debt collector! Vivint paid millions for tricking customers into signing high-priced, multi-year contracts that were impossible to cancel. Vivint charges more than the contract says, sells faulty equipment, won't produce receipts, renews contracts without consent, misinforms customers about their cancellation policy and charges customers after they cancel. If a Vivint rep comes knocking, do not answer or give out any information. Buyer beware!!!

    Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

    Atlanta Home Alarm Systems

    Atlanta Home Alarm Systems

    (3 reviews)

    Edgewood

    After buying our first home, my wife and I decided to purchase an alarm system with monitoring…read moreservice to help protect our investment and our children. We had never used a security system before and knew little about how the systems or the service worked. Lew dropped by for a free consultation, surveyed the property, recommended a course of action, and scheduled an installation for the following week. Lew dealt patiently with us for we misplaced the key to the house on the installation day, and he happily fit us into his schedule the next day. Installation was quick, clean and informative: he explained components and features, offered different options, and uninstalled and disposed of random components of earlier systems spread throughout the house. And most importantly, at nine o'clock one night, when I called him after clumsily and accidentally fouling up the master code and a clutch of other settings too due to my inexperience with the system, he picked right up and walked me through the process of sorting out the whole mess, and taught me how to avoid making that mistake again. His generous customer service took a huge weight off my shoulders, and we couldn't have been more pleased. One other thing: Like T-Mobile, Atlanta Home Alarm offers their services without contracts. Everything is month to month--and their rates seem much cheaper than bigger companies'.

    How do you find a reliable, affordable home alarm provider when you are new to Atlanta and know…read morehardly anyone? I got lucky with my online search and called Atlanta Home Alarm Systems to check out the system installed in the home we just bought. The existing system was stickered by one of the 3-letter acronym outfits and I knew from trying to deal with them when my I moved my parents to an assisted living center I wanted nothing to do with them. Atlanta Home Alarm Systems came over within 24 hours, converted the system to their monitoring service and I couldn't be more pleased with their service, reliability and value. AND they offer pay as you go, monthly payments, no contract! I still can't believe it. Since then their very capable techs have replaced sensors when they went kafitz!, moved all the sensors when we had our windows replaced, relocated the cellular service connection to the attic when the under stairs wiring closet couldn't keep a connection... All good. I couldn't be more pleased.

    ADT Security Services - securitysystems - Updated May 2026

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