The staff is very professional and knowledgeable . The quality is good and the value I believe is…read moreaverage.

Trey w/Fire Defense Centers provided excellent customer service, knowledgeable, professional…read moreinspection, and replacement of our office building fire extinguishers. He was on time and provided prompt communications and took the time to understand the unique needs of our building. We definitely will recommend this company to any business that needs and appreciates quick, personalized service when it comes to their fire safety equipment and inspections!

I also witnessed one of their drivers in Marietta, GA last week almost cause an accident on 75…read moreNorth in the express lane because he doesn't know how to move over to merging traffic!

Almost got driven off the road by one of their workers who felt he wanted to speed around me once…read morethe merging lane was ending. Based off their Google reviews this happens frequently. Joke of a business. How do you expect anyone to trust your company when you have such negligent employees.

Worst company ever!!!! They seem fine on the outside but once you actually do business with them…read moreyou realize that they are not only super unprofessional but they're not educated whatsoever on the services they claim to provide. Speaking to the boss is pointless because he literally knows nothing about the field (his words exactly...) he's just an idiot with a money. (My opinion). I ended up getting a quote from a competitor and was waaaaaaay cheaper for the same exact thing. If you want bad customer service and bad work, this is the company for you. In fact... if you really want bad service, ask specifically for "mickey" and his team. I will never ever use this company again and I advise you not to either.

I've hesitated to review this company hoping they would redeem themselves in some way, but it…read morehasn't happened in 18 months. Response to our multi-dwelling buildings has only gotten worse. FPS was hired by our management company to monitor and maintain our fire sprinkler/fire suppression system and its equipment. After spending more than $30,000 in equipment replacements in the last year, they still cannot find the source of an ongoing problem and their after hours "emergency" monitoring is a joke, even when their system is malfunctioning and endangering lives. Residents have to call the fire department and other essential personnel to arrive on scene and mitigate the damage caused by this system as the 24-hour "emergency" staffing sounds like a college kid who has no idea what you are saying and sounds like you just woke them up when you call it as the fire suppression equipment floods the entire garage (true story). When a power surge from a storm in Atlanta damaged some of the electrical monitoring boxes in October of 2020, it took weeks for FPS (5 different techs sent out with 5 different answers) to respond and replace the boxes. Daily these boxes will set off an alarm, which should trigger the 24/7 fire monitoring company - also FPS - to call our management with a notification that they are seeing an alarm. The management company hasn't had a phone call from the fire monitoring service in over a YEAR and the box in one building beeps very loudly several times a day before frustrated residents silence it. The CEO and management and every technician working at FPS is aware that our issue is not resolved, yet they sent another bill for $2900 even after their tech told us that the equipment for that invoice wasn't needed and wasn't installed ("No need for you to spend money on items you don't need" was a direct quote). Then that tech changed his story a week later after his CEO snuck on our property without our knowledge or authorization and "checked some things" and claimed to have fixed the problem. Rather than call and explain the situation, the CEO had the tech call and change his story. The tech was right because it didn't fix the issue, but now we have $2900 in items we don't need. The problem goes on and the CEO and every "Customer Service Manager" at FPS is aware of our problem but refuse to answer our management company's emails or respond to their phone calls. Our next step will be litigation after termination. Do not hire this company. Fire Protection Services is being reported to the BBB for fraudulent practices and inflating invoices, as well as poor customer service. One star because while their techs have no idea what they are doing (there is one guy who seems to know - the one who suggested we not pay for items we didn't need), they at least show up on time. When they show up.

Great service, very friendly. He came same day and also helped to install the fire extinguisher on…read morethe wall for me. He also educated us on using and doing the monthly extinguisher check. Definitely would recommend.

I had this company come out for extinguishers, I was outside my business when the B Safe van pulled…read moreup and my first impression was it must be a small low budget company. When the tech got out of the van part of the seat came out of the van not to mention the molding around the door. I hoped that they took more care of customers and products than they did the company vehicles. It had to be embarrassing to the tech to drive up in a van that smoked and smelled of gasoline. Although the tech was professional his company t-shirt was not, If I had clients that day I would have been embarrassed. I will not use this company again, and I would not recommend them. If yhey cant take care of their buisness how can you expect them to take care of yours.

This is a great company, I called on a Friday morning at about 9AM, at 11AM Mr. Anthony McDaniel…read moreresponded to my office and quickly certified my fire extinguishers. He was very professional, friendly and kind. I love this company, I will now and forever be my choice. Mr. McDaniel your awesome sir and I'm forever thankful to you.

From the owner: Specializing in: - Fire Extinguishers…read more- Fire Protection Equipment & Supplies - Safety Equipment & Clothing

A young lady from the company came out and do a walk thru so that she could provide us with an…read moreestimate. Its a week gone and we called her and she informed us that she is going to have to refer is to another company to provide us with the services we need. We have yet to get an email from the young lady nor did she feel the need to communicate to us that she would not be able to work with us. That was very unprofessional.

From the owner: United Fire Protection is a true "One Company One Call" solution for all of your fire protection…read moreneeds. Founded on December 15th, 1999 United Fire Protection is committed to "Providing World Class Service" to our customers. Whether you need to protect your data center from fire without using water or protect your luxury hotel or condo guests with a fire alarm and fire sprinkler system, United Fire Protection is your trusted partner. As a full service Life Safety company, we can design, install and service a fire system to meet your specific needs. At United Fire Protection technical competence is a given. Each of our offices is staffed with factory trained and NICET certified designers, installers and inspectors. What makes us different is our character. By living within our Core Values we know we are providing the results our customers depend on.