Of course, I missed my flight to LAX. I waited for some direction from you whilst at the airport…read more I had no place to go. One hour and ten minutes is insufficient to leave Prague, board the plane to Frankfort, go through immigration control in the line, wait for the shuttle bus to the main airport, and get to the gate (Z) which was the last one in the terminal. Have you done that successfully? If so, how did you manage? I had to take a airport cart to the Lufthansa gate. $$ Lufthansa said there was no way I could have an international flight in that brief amount of time. I then had to take another airport cart to find a taxi. $$$ What was I to do? So, Lufthansa gave me a hotel voucher for the night with meals. However, I had to pay for the taxi to the hotel and back to the airport tomorrow. I do not know the language or the train system. I now have missed my connecting flight back to Las Vegas. I guess I'll have to pay for that new flight. I don't think I have ever had such an unpleasant experience working with a travel agency. Perhaps it would be wise to factor in how much time is needed between flights on international travel. Three hours is the suggested time allowance. Was I the first international customer? I do not mean to sound impatient, but this has been costly and exhausting. I am now rebooked on a Lufthansa flight tomorrow morning. I hope to be compensated $$$ by the travel agency. Please respond. Thank you. Update: The travel agency refunded me a $35 service fee.

My experience was somewhat ok. When I first arrived at their office everyone was nice. I sat down…read morewith one of the sales reps and she asked me what I wanted to book. I booked my cruise with them which was my first time bookinga cruise, finally day of my cruise came but we aren't able to go, so I called up my agent and informed her what was going on. I was then informed that I had no insurance. To only be lied to about it (long stor). My trip costs alot of money with everyone claims I paid to much for it in the first place when it didn't include the airfare. Long story short: I would not recommend this company to anyone that is a first time buyer and if you go with this company make sure you tell them you want insurance because they aren't going to recommend it to you. The sales rep was able to get me the taxes back but that's all.

Can I say amazing. We had an amazing experience using Susan as our travel agent and will stay with…read moreher forever. She took care of everything for us. We were looking around for places to go and didn't want it to be to costly. Never thought Aruba would be affordable for us, but she made it happen. And boy was this a fantastic trip. The hotel she found us was located on palm beach which was amazing in itself, however, within steps from the hotel door were shops and restaurants and anything we needed. We chose not to do all inclusive which was perfect. Every day for seven days we had a different restaurant for breakfast luncheon dinner. All within minutes of our hotel walking distance. We walked everywhere. Such amazing food. Oh yes, and she reminded me when it was time for us to fill out the ED card because if not, I would've forgotten. We even booked our excursions through her and they were fabulous. I cannot rave enough about Susan and our experience. I'm so glad that I found her.

Spoke to an agent 3 weeks ago about an Alaska cruise. we spoke for about 20 minutes and told her…read morewhat I was looking for and then never heard back from her. I guess they didn't need any more business!

I just used this company for my friend's destination wedding. Booking one hotel room and a shuttle…read moreto and from the airport should not be difficult to do at all. I was in contact with Michelle and was very disappointed with everything that happened. I had to cancel my credit card and called her with my new information. She charged the second card, but never updated my information in the system so when she went to charge me for a shuttle (that she wasn't very clear about the price and I needed to ask her to clarify several times) she charged my canceled credit card and was obviously declined. She emailed me asking for a new card instead of calling...I am not sending my credit card info through an email. She never updated my card info on the system which makes me wonder if my card number is floating around her office on a post it somewhere. When we were booking the shuttles, I was very clear saying that I wasn't sure what my friend was doing since she was trying to change her flight and that I was just booking for me. I sent MY flight details and she also booked my friend and charged her too. I had to call and correct this and spoke to another woman in the office who was very understanding and tried her best to remedy the situation. She said that Michelle said my friend sent her flight info when she never did. She booked my friend for the shuttle using my itinerary when my friend wasn't on either flight and wasn't even returning the same day. She mailed us cute little bags with our itinerary and a luggage tag which I did appreciate since it helped me to keep my things organized. My itinerary said that my friend and I had a room with two double beds. When we arrived we were given a king size bed to share. I called the lobby and they said that's what was booked and they didn't have any more double rooms available. As much as I don't mind sharing a bed with my friend, why should I have to? That's not what we booked. I wrote Michelle an email where I was clearly frustrated with all of her errors and she wrote me a really rude response. I understand that I may have come across as irritated and pissed off, but as a client I felt I had the right to be since I've been going back and forth with her all week correcting her mistakes. I chose to ignore her snotty response. Later I got another email telling me if I wanted I could try to change rooms the next day. When you're only in a hotel for two days do you really want to switch rooms for the second night? Everything about this ordeal was awful. I could have done her job in 5 minutes with no mistakes but felt like I had to go through her since the invite for the wedding said to contact her. I'm just happy I booked my own flights so there were no mistakes with that, unlike my friends that booked their flights through her. I recommend doing your own travel booking or using a different company.

Trina was great! Super friendly, quick to respond, and made the whole booking process for our…read moreJamaica trip really smooth. Everything was organized and stress free. Would defintely recommend her to anyone planning a vacation!

I have been using her services for years to book hotel space for my group at Movement , and she is…read moreamazing and easy to work with every time!! Would highly recommend!

I cannot help but to laud Michele at http://www.heretothemoontravel.com/…read more Our longtime travel agent was pulling back towards retiring and was no longer able to help us. We connected to Michele at Here To The Moon, as she was one of the highest rated and best reviewed of travel agents from a web search. Michele immediately put us at ease and took charge, pricing and arranging a transatlantic and Mediterranean cruise, and coming in with a lower price (by nearly $900 p/p) through discounts that we were unaware were available to us. Michele answered all of our inquiries in a timely and complete manner. We definitely feel confident in using and recommending her, and are grateful for her knowledge and expertise.

Priscila did an AMAZING job coordinating our Italy vacation. Two weeks, 4 cities, multiple tours,…read moretrains,flights, hotels, and everything went PERFECT! Would recommend to anyone looking to do a trip to Italy

Our experience with Tour Italy Now, and specifically our agent Priscila Siano, was above and beyond…read moreexpectation. We had never been to Florence, Cinque Terra or Tuscany before and the thought of trying to blindly plan a trip without guidance was overwhelming. Priscila listened to our goals and planned a trip allowing us to see and enjoy Italy. Not every vacation allows you to have time to absorb the culture, but our trip was planned implementing the perfect pace. We started in Florence which is a high activity city, went next to Cinque Terra which was toned down a bit and ended in a relaxing villa in Tuscany. Every detail was carefully considered with recommendations for sights to see, restaurants, even specific meals to consider! We had just the perfect amount of scheduled activities and days of leisure to explore as we wished. Priscila secured three days with private drivers who spoke English to take us to smaller surrounding villages-STUNNING. We knew exactly where to go, which train to take, had vouchers to tours so lines were skipped, and we stayed at BEAUTIFUL locations where everyone was friendly and the food outstanding! But most ESSENTIAL was the support Priscila provided when our airline was delayed, connecting flights missed, luggage lost, and problems with the airline not issuing a boarding pass. Travel can have a large stress component, but she had our backs ALL THE WAY! We don't know what we would have done without her continued support throughout our trip. It was a trip of a lifetime and we would do it over a millions times because of the superb planning and support provided by Tour Italy Now and Priscila Siano. Mille grazies!!! Forever grateful, Anne in Atlanta, GA

Kate Germond was a great agent when it came to planning our big trip. This was a special "once in a…read morelifetime" trip to celebrate 50 years of marriage and my wifes 70th birthday. The trip was an adventure back to my roots and we will never forget all that we did. And we did a lot! The 14 days were amazing. She took care of the add ons and transport without a problem. Thank you Kate for connecting us with Gate 1 and we will always turn to youfor guidance with future trips. Thank You Kate!

I used Custom Travel for over a decade in past. The agent's name was Chet then. She helped me with…read moreairfare, vacations and cruises. I decided recently to book airfare to Saint Maarten We already had our accommodations. They came back with that they only book airfare for vacation packages

We have used Gallagher Travel a number of times and they have been great. Look no further this is…read morethe place to go for hands on personal service.

My wife and I recently used Gallagher Travel to help us plan our honeymoon. We wanted to use a…read morelocal travel agent as we do not get to travel much and wanted to work with an expert to make sure that no details were missed. Judy Gallagher was just the expert we needed! Judy was able to give us recommendations based on the type of vacation we were looking for and also stay within our budget. She took care of EVERYTHING, and even added her own suggestions to make our trip extra special. As it turns out, our Punta Cana resort had not disclosed when booking the trip that there was construction happening outside of our room. I had requested a room change from our hotel concierge, but was told that no other rooms were available. The next morning I called Judy and explained the situation. She answered the phone immediately and by that same afternoon we had our upgraded room -- one of the best in the resort! This was EXACTLY why we trusted our special trip to Gallagher Travel Shoppe and I am happy to give Gallagher a very strong recommendation!! Thank you Judy!