This is the best bike shop for customer service in the LKN area. They will treat you with respect…read moreno matter how much you are spending on a bike. I can't recommend this place enough. It's awesome.

The team at this Lake Norman Trek store in Mooresville is The BEST!!…read more Fast, friendly and service with a smile! I told the manager to treat him to lunch he was so fast!!

If your looking for a good used bike. This is the place to go. The owners are super friendly and…read morehelpful. Everyone in the shop will offer you a hand in fixing your bicycle or maybe offering you a opportunity to just build a like new bike for you to enjoy. They are open a few days a week & have a great location near downtown Salisbury.

This business has a very charitable business model. The people are very friendly and helpful. They…read morealways make themselves available when you have questions.

Andrew and his team are bike angels! I purchased my very…read morefirst mountain bike off Let-go and didn't realize all the little issues it had and hardware that was missing. After going to a few bike stores about the problems it had, everywhere wanted to charge me a ton and said they couldn't help me on parts. I felt so down in the dumps about my purchase but he kept my spirits up AND fixed all the little issues it had. He is a wonderful down-to-Earth spirit and I'm so happy to have been able to work with you. Thanks so much y'all

We have been on a new bike hunt for a few months now- debating all the ins & outs of a beach…read morecruiser/hybrid that would work well with an attached kids seat... Needless to say, we were overwhelmed with all of the choices out there! We stumbled upon a referral on Next Door for a mobile bike mechanic/service, and have to admit- Andrew is the reason we now have a beach cruiser and VERY happy 2-yr old who can ride with us! He was very informative with our bike selection, was prompt in picking up the new bike & kids seat, and very attentive with getting everything assembled for us to enjoy it ASAP. Thank you again for the convenience and service in what you do! Would highly recommend Andrew!!

My wife bought me an ebike for my birthday and it turns out it was damaged - the front sprocket was…read morebent and it wouldn't hold the chain. Annoying and I had taken it to a bike shop in New England who said they'd have to order a replacement. Nope, that won't work. Today, I brought it in to Charlotte Cycles and the dude just... fixed it. Put it up on the rack, whipped out a wrench and basically, manhandled the sprocket back into alignment. What? You can do that? And then, he tightened the brakes and made sure the rest of the bike was in good shape, even adding air to the tires. "What do I owe you?" "Nothing. Just come back to us when you need service." That's amazingly good service and there is no doubt that I will be back for anything I need for the bike. Wow! [Review 18115 overall - 3326 in North Carolina - 1637 of 2022.]

Great service. Bought a Velotric electric bike from them. They had it all charged and accessories…read moreattached and ready to go when we came to pick it up.

My bike is finally running properly. I changed my front brakes myself but I would either have it…read moretoo loose or too tight. My brakes are working fine now and they also fixed my seat. I got the basic tune up package from $50.

I've been looking for a gravel/cross country bike now for 2 years, and was so excited to find one…read moreat Giant University City. Wyatt was great; he talked me through the bike's specs and watched me take a test ride to make sure it was sized correctly. They even re-packed my bike so I could ship it home.

Great service and they had the part I needed! I watched them help an older woman, very well!read more

These folks are great. Outstanding service and very friendly. Been going there for years. Highly…read morerecommend.

The is a great place where you can find excellent opportunities to purchase gently used bikes that…read morehave been restored with care for a good price. The staff here are friendly and knowledgeable about bikes and have a good variety to fit any type of need. I highly recommend them if you're looking for bikes for any type of situation.

Definitely a good cause and place to buy a bike. Prices aren't as cheap as you might find on…read moreFacebook marketplace for example, but I feel pretty good about the maintenance done prior to purchase. The location itself isn't some pristine edifice, but if that ensures money goes to the right place, I'm all for it. Service is generally good but does depend on the associate.

Very helpful! Helped me get a new bike and set the entire thing up pretty fast! All of the workers…read moreare really nice and helpful when you need it!

As long as you don't care about service after the sale you should shop here. Bought a new…read moreStumpjumper, told them brakes were squealing, waited while they set bike up, got it home and still squealing and not braking. They then called to tell me they forgot to set up suspension. Drove back next day, told them again about brakes, they set up suspension and ordered a new coil for the proper spring rate, got home brakes still not working. A week later they call, coil is ready, I drive back the following business day, people inside, but "closed for holiday inventory" sign on door. Call service, but they won't accept the bike. Worst customer service in Charlotte. I'd had some mild issues with them before, but will not return. Ended up paying another shop to fix the issues so my son can finally ride his new bike.

When I want maintenance or repairs done I take it here because they do it right and they don't…read morecharge you for something you don't need.

If your considering buying bikes, take a minuet to read my experience…read more Talking about getting bikes for over 1 year now, my wife & I were driving by The Bike Gallery on Park Rd. and decided to stop in. We had no intent to buy anything as we were just starting the process and didn't even have a budget or even know what kind or brand of bike to get. Immediately greeted by the guy at the counter, I let him know we just wanted some information. He asked us a few questions and talked us through several options. As he began to narrow down our goals, he walked us outside to show us what he felt would be a good fit. Trying them out in the parking lot we were pleased. Of course I hadn't looked at the price tag, so I asked the question, and much to my surprise they were much less than I expected. This guy could have "up sold" me, but he didn't. This was the right bike for us. No pressure whatsoever, I don't even think he asked us if we wanted to purchase them, but we were so thrilled with the experience we ordered two bikes that day. We got a call that our bikes were ready and went to pick them up. When we arrived, we were met again by one of the owners and he immediately got our bikes. Remember, we are new to this so they could have sold us anything, but no pressure. I asked about helmets, he showed us a few options but suggested one, so we both of them, I also purchased a bike rake for my truck, and they put it together so I could use it bringing my bikes home. They didn't have to do that.... But they did. A family-owned business for 50 years, brand name bikes, surprisingly reasonable prices and great service, I won't think twice if I need anything and will make the drive across town just to do business with these guys. If you think you're going to get a bike cheaper somewhere else, trust me, you will get a cheap bike. If you're thinking about getting new bikes or even need service on the ones you have, cheat yourself, go see the team at The Bike Gallery. Joe & Megan, Mint Hill, NC