got a full set gel x with chrome design 6 days ago. 2 plain nails had already fallen off within a…read morecouple days so i went in today to have them fixed. no apology or anything, just wouldn't budge on the price of $20. originally i paid about $78 for the set without the design, so it should've been $7.80 per nail by their logic but they charged me $20.90. i don't believe i should pay for a repair like this but i had an event coming up so i agreed. while shaving down my cuticles with the drill bit my nail tech cut me immediately, using something that stung horribly to stop the bleeding. not a single look up from my hands at this point. they also charge $18 for color gel on your $60 gel x set, which wasn't told to me on the phone when i got the price for a full set. service is subpar and cold, save your money.

My review is not for the work done but you can imagine it was not great…read more The women here are absolutely overworked. The lady who did my nails, I thought, will faint. Seemed extremely exhausted. Her co worker next to her when finished with the client looked like she needed to lay down. Half way bent across the chair with hands holding up her head. Quite possible they might have been sick and trying to pull through. On the other hand this is not good for business or the clients. I felt terrible and should have said something or left but I don't know what repercussion these women might get. Give the women breaks between clients. Its like a damn conveyor belt. Not a good atmosphere. Not returning.

I used to frequently visit this salon. However for some reason this week the workers forgot that…read morethey provide a service that is VOLUNTARY and they are not the only ones in the area. When someone comes to your place for service you should treat your customer as if they are valued. What good is your service without a customer? Also know that you used to be able to speak in your language and we didn't understand you. The world has changed. People of all colors speak many different languages and when we can't Google translates so watch your mouth! On a plus side from this experience I learned if they don't employ people that look like me then my money is no good there.. period so thank you Cozy nail I now go to CURA Theory. They don't talk about me in my face, they have ALL COLOR employee, my tech was AMAZING. So thank you cozy for the culture check.

Awful service. I did not like how she was shaping my nails, and when I asked her to cut the other…read morenails shorter after make one of my nails too short, she said she did not understand and just moved onto the other hand. Then the other hand was unevenly shaped too, so I asked her to stop. They still made me pay $8 for the nail polish removal even though she shaped my nails poorly and didnt remove the cuticles. Disappointed.

Me encanta este lugar ¡Me hicieron un cambiazo que…read morenecesitaba desesperadamente! Llegué con mis uñas luciendo como las de Shrek y me fui sintiéndome como una mujer nueva. 10/10

My pet peeve is businesses that don't follow their posted hours. Took an uber to this location to…read moreget my nails done for an event - they say they're open at 9am. I arrived at 10am and they were not open and didn't look like they would be any time soon.

As Mother's Day is quickly approaching, I wanted to treat myself for a nice nail cleanup and polish…read moreduring my lunch break today. I didn't notice this place before until very recently, and couldn't resist how close this is to my work. I scoped some other Yelpers reviews and the pricing menu, and decided to take a chance. I was taken care of right away, and asked for a gel manicure ($30). They have a generous selection of colors to choose from, and opted for a very light, airy pink, #177. The overall process wasn't too involved, but my technician was very careful, and really tried to make sure she cleaned my cuticles well. The process was standard at best and no surprises either. I was in and out in all of 20-25 minutes tops. Overall, I am happy with the color and my nails being all filed and cleaned up, however, I did notice some indents on my top coat on 2-3 nails that's noticeable if you look up close. This minor flaw wouldn't prevent me from coming back. The place is immaculately CLEAN and the pedicure station did look inviting; I might have to get my gel pedicure here in a week or two for the upcoming wedding I'll be attending. Note: If you use the ATM like I did, my bank charged me $2.99 for the transaction, so be sure to get your cash before coming in!

I used to come to this salon when they were in graham and i wasn't 100 percent happy with them. I…read morefigured i try again in this newer location. Called ahead to get price for SNS (dip powder) and to see if I needed appointment. Was quoted $40 (reasonable) and no appointment needed open until 8:30z loved the price and the time they were open until. Get there wound 7:20 waited less than 10 minutes. I believe her name was Cindy whom I got nice and professional. I even did my eyebrows. The only thing i found strange was that the last coat of my nail polish she put gel on my nails . I thought the point of the dip powder was to not use the machine. Anyway nonetheless I loved my nails it's been a week let's see how long they last

Went in mid day on a week day for a walk in gel pedicure. I am an extremely picky pedicure customer…read moreafter dealing with many chop shops that re-use tools and rush you in and out. This is hands down the best pedicure I've gotten since pre covid. The tools are autoclaved, and the service and attention is unmatched. They take great care while doing your nails and are very attentive. The vibe is calm and clean. HIGHLY recommend!

Well, I can see why so many businesses continue to flip flop and fail in the city. If you can't…read morelook at people in face and tell them you're running behind at a salon, then maybe considering something else for a living or hiring front desk. I booked an appointment out of my way on classpass to visit spa Ella in order to use this months final credits and paid for an upgrade as well in order to get gel. As you can see, I've been here several times and have left positive reviews, but this is the first time I've come here with classpass. Clearly the owner treats people differently based on the way that they book because she's usually extremely nice. When I walked in the door today, the owner didn't even look up from who she was helping. I told her I had an appointment and I suppose she might know that because it's at 7:15pm and it was 7:05 when I arrived. It took her 5 minutes to even tell me to have a seat near a manicure station, just since the lounge was taken. I asked to leave to go get a meal since I rushed over from my second job and came back and still waited over 40 minutes to be assisted WITH an appointment. She probably will do a bad job once I get to her as well, if she happens to read this prior to assisting me. Since it's close to end of day, she's overbooked and rushing, I understand you are busy, but you should be kind to every client who walks in your door and greet them with care irregardless of how they book. How do you know I was not going to add on a massage or give a huge tip? You don't. This is a place I won't be going back to, and she is clearly doing so well that she doesn't care about people who book on classpass. Thanks for the long wait. If you don't want to take classpassers, then do not offer it please.

Best place ever! Amazing pedicure , amazing service . I had so many ingrowns and they cleaned…read moreeverything. I'll come back for sure

I had the worst manicure of my life here -- right before getting engaged. The pictures speak for…read morethemselves horrible quality. Every nail was a different size, there was so much glue the acrylics were lifted -- to the point that they hurt. I cried in the chair I was so unhappy. The nail tech and I couldn't understand each other and the manager did not seem to care. There was no discount or offer to fix them even when I pointed out the issues. And also the manicure took over two hours. Honestly it was such a horrible experience I don't know how they're still in business.

Helen did an absolutely amazing job fixing a botched set of tips and powder dip nails I had gotten…read morea few weeks ago from another salon for a wedding. She nailed the shape I wanted, expertly filled the gap of new growth, and flawlessly repainted. I will definitely be going back! This is my new salon! Also, so affordable!

I love coming here. It is clean and the staff is polite and takes care of you fast. I like doing…read morethe the special pedicure treatment it is pricey but once in a while I treat myself.

First time here, as soon as I walked in I showed them a picture of what I wanted and explained in…read moredetail. She said she could do it. She struggled to get the first design and tried a couple times. When I asked if anyone else could do it she said no and then gets upset with me/ Another employee in the salon passed by and said no one in the store could do it. Why say yes when you can't do it? I finished my plain gel and left frustrated. Will not go here and DO NOT RECOMMEND

My first time here and this place is just a no. First, I did a GEL mani & pedi on Saturday. Today…read moreis Wednesday and my nails are chipped (see pics). Not even a full week and they're chipped. Second- my nail tech was just rushing through the process everything was rush, rush, rush. And the cherry on top- the pedicure brush looked like it hadn't been changed in 3 years and she used this one me. I was absolutely repulsed. The UV light machines are broken and in pieces. They still use it. When you come into the salon, it looks very clean but things like this say otherwise. Prices were reasonable but there is a fee for the credit card. Will not come back.