It is April 2026 and this outlet has turned into a ghost town, it is really sad. Plus side is you…read morecan always find closeup parking and no crowds to deal with. Shop workers I encountered were all very nice. The food court is completely empty! Everything looked boarded up! I walked in there with my 4 year old who had to use the bathroom and did not feel safe walking back the corridor of the food court to take her to the restroom. Literally no one was in the food court building that I could see. Thankfully one of the shops graciously let me take her in theirs. If you want food the only place is the steakhouse outside the outlets. They do still have some good store options left I like - bath and body works, Janie and Jack, Kate spade and if you need furniture I know the last place you think is an outlet mall but you got to check out Legacy Furniture in the back. Amazing quality custom furniture. It's pricey but worth every dollar! This is a convenient location to Winchester. I don't like driving all the way to Leesburg anymore and would love to shop here more if there were more options to shop from. Please consider attracting some better stores. It will likely never happen but I would love to see Tory Burch, some home decor places like Kirklands, Williams Sonoma, Pottery Barn, etc. Heck, why not see if some regular stores like a Tjmaxx/Homegoods would move in? That would be awesome! I hope the next few years see some improvements!

I remember this place when I was little and it was bustling with people. Certainly not as much as…read moreLeesburg, but it was pretty full in occupancy. Well its October 2025, and it was like a Ghost town and the food court was by far the saddest one. I think only two places were opened on a Saturday. Lots of stores are closed and the parking lot was completely free. Not much selection now in terms of things. They still have some clothing stores left, but not sparse in terms of styles. The food court is actually clean because of the low foot traffic and someone is constantly cleaning the place. They do have Tesla superchargers here so its a good place to charge and walk around. The chargers are in the corner of the lot and typically just walking to the bathroom and back and most of the charge should be done so not really much time left to wander. It was sad to see and kind of made me feel like life has moved on from my childhood.

I placed an order on 11/08 and still haven't received it. I have emailed multiple times and been…read moreignored. I think this is just a way for a company with no integrity to steal people's money. Now I'm fighting for a refund. I have reported them for fraud and I still can't get them to communicate with me.

I came in yesterday afternoon for a set of Corelle plates and bowls and had a god experience. The…read morestaff were very friendly and helpful. The prices are decent. I was a little disappointed because I thought I was going to save a TON of money driving all the way to the outlets, but the prices for the sets were pretty much on par with amazon.com's pricing. When I asked they said they would price match with Amazon, so that was definitely a plus. They had a deal (40% off 12 or more) on individual pieces so I created my own set. I'm really happy with the items that I purchased and I'm sure I'll be back.

Awww. I walked around the store two or three times. It didn't take long. I was trying to find…read moresomething to buy. SOMETHING. PLEASE! Nothing? fine. so disappointed. And Ashley S. is right about the customer service. They are unfriendly KS girls.

Caught this store in the middle of a MAJOR sale this weekend. The staff seemed almost as excited…read moreabout it as the customers. The sales associates were cheery and delightful, offering ideas and suggestions, helping shoppers make some very tough decisions ("Do I get this bag in every color, or should I get this one color in a different style?") and making the men in the store feel slightly less out of place (like my very patient boyfriend!). They walked around with cheat sheets to help customers get an idea of how much their purchases would cost, and they happily did dozens of price checks for customers, when asked. I was having a hard time finding the right bag for me. I was in the market for a black patent leather bag (which they didn't have), that I could comfortably carry on my shoulder and tuck underneath my arm, that I could both wear to work and dress up, and that had a full zip closure. Nothing I found seemed to be fitting the bill. One of the associates (I think my receipt said her name was La H.) stepped in to help me and nabbed my (almost) perfect bag on the first try. It wasn't patent leather, but it was still pretty damn fabulous. And when the whole store is on sale, you can't stop at just a hand bag... that would be rude. No, one must share the love. So, I picked up some accessories for myself and for a friend (also on deep discount!) and STILL walked out paying less than I would have paid, full price, just for the purse. That, ladies, is what I call a score!

Exceptional customer service. Wide variety of selection. Durable, quality products with great price…read moreand value.

The costumer service is great nothing wrong there but DO NOT buy the Ruffland crate is not worth it…read morefor the price my dog within a month was able to chew thur the door. They offered me nothing in return I didn't even want a full refund but something would of been nice knowing it was a short time and it was advertised as none destructible. It is a huge let down. especially knowing I spent 400 on this crate.

Oh, what a visit this was. This was honestly the only reason we made the trip to Hagerstown. My dad…read morehas a love for his Skechers and wanted another pair. We walked in and looked around for a bit. Not seeing what he wanted where we were looking we asked where in the store would be the style he was looking for. We were told it was towards the back of the store. We started to head that way. Ten seconds later and they are yelling at us. Why? Because where we were, we were kind of blocked in. A gentleman in a wheelchair was trying on shoes blocking the one aisle. They employees were blocking the other part of the aisle, leaving for the only way to get to the back of the store behind the register. That was exactly why they were yelling at us. Because we walked the only way we could. We were told that we weren't allowed to walk behind the register. Well, one of two things here. Have an employee at the register so that we would know it was the register. Or be understanding that this is the ONLY direction we could walk. When my dad did find what he wanted and went to pay he asked if there was a senior citizen discount. Instead of saying yes and giving it to him they had a very harsh tone asking his age. We all know how a man near 70 year-old doesn't care if he hurts your feelings with what he says. That was my dad at that point. He ended up getting the discount, but only after the employees felt like their attempt at embarrassing my dad failed.

We visited the Skechers store at Hagerstown in the early evening today (Saturday). The salesman at…read morethe checkout desk was kind and provided excellent customer service. Thank you!

Under Armour Factory House is usually one of the first places I stop when I come to the Hagerstown…read morePremium Outlets. The discounts are genuinely good, not just small markdowns, and it's easy to find solid deals on training and everyday sportswear. The staff strikes a great balance. They're helpful and attentive when you need assistance, but never pushy or overwhelming, which makes shopping here feel relaxed. I still wear the pieces I've bought from here regularly, and the quality has held up really well over time. Overall, it's a reliable stop for good quality gear at fair outlet prices.

It is 6:55pm I am just walking out of the store (outlet house) extremely disappointed with the…read moreservice I just received and because of it I decided not to purchase anything. I was looking for a 3XL tee-shirt and I asked one of the associates to in the back to if there additional 3XL tee-shirts, he went to the back to check. Let me mention I did have one tee-shirt in my hand already to purchase along with any others they would have found in the back. This is where the issue begins Alex (new store manager) say hi and asked what I was looking for "I told him 3XL tee-shirt" . His quick response was "we do not carry 3XL in the store, sorry". I was taken back by that response especially since I was holding a 3XL tee-shirt in my to purchase. His quick response again was "that must have been a return ". At this point I am feeling like he has no desire to assist me, unfortunate but a true feeling at that moment. I took a few minutes to walk around and decided I need to tell Alex (new store manager) I did not appreciate the quick responses and the lack of effort to assist me with maybe ordering one right from the store. So, I took a shot and asked "if the only 3XL you may have in the store are returns maybe we can look up to see if there are any additional ones that have been returned. Again his quick response "I do not know how to look that up because I am a new manager". So, this is what I say to Under Armor management whether corporate or regional or the store general manager "TEACH ALEX HOW TO BE AN EFFECTIVE MANAGER AND HOW TO LOOK STUFF UP". That is a suggestion because that will cost sales in the long run. Disappointed buyer

The store has a huge inventory and great selection. The service was great too- I had tons of…read morequestions and the employees even brought out the size I needed from the back-which I didn't expect at an outlet store. We were happy with the service, selection and value of the coats we bought. We look forward to returning

60% off the entire store today. Had a great experience here…read more Friendly team members. Pet friendly. Clean dressing rooms. Tons of coats. Slim selection on many other items as a result of the sale I'm sure. Could barely find sizes medium and large for women's but no shortage of Small, XS or XL. Really great selection of shoes and accessories for men, women and children. Terrific shopping. Grabbed a few hoodies, gloves, a pullover and some beanie hats as gifts for my nieces. I thought the dressing room was really cool as the exterior walls have artwork that delivers a history lesson about the business. Very cool.

I had a fairly pleasant experience at the place but had to return two items I purchased. In the…read moreprocess of returning them I was told by the employee that I HAD to give her my email address in order to get a receipt for the return transaction. I was reluctant to do this as I most certainly don't need more spam, but she assured me it would not sign me up for anything in an icy, patronizing way. Well, I decided go ahead and give my email address and lo and behold, I got signed up for their ads. What a jerk move, and probably to boost her personal conversion numbers. I doubt I'll ever be coming here again.

Walked in on Thursday around 6:30 p.m. The employees looked my way when I came in, but were too…read morebusy in their own conversation, I guess, to bother greeting a customer and ask if they could help. As I was walking around, at least one employee nearly walked right into me without a simple "sorry" or "excuse me." Also, a couple people came into the store after me, all of whom were greeted and asked if they could help with anything. I was so disheartened by the poor customer service, I put all of the items I was interested in back and walked out... without anyone even saying "have a great day!" Work on your people skills, you're turning paying customers away. Greet EVERYONE immediately upon arrival in your store.

A quick peek here in Tommy's to see if there was a nice sweater to take with me to Minneapolis this…read moreweekend. And yes, there's quality stuff but everything I looked at had a big logo or "Tommy" across the chest. As my name is "Bruce" and not "Tommy," I opted not to make a purchase today.