I found Adept here at Yelp, so it seemed only right to report back. My experience was not as pleasant as Sean's.
I hired Adept to print and mail a holiday appeal for the nonprofit I work for.
To make along story short, the print quality was poor, the mailing was delayed, and Rob's "customer service" felt more like customer abuse.
I found Rob to be extremely unprofessional. He left andgry messages on my phone insisting that any problems with the printing must be my fault because those he subcontracted the printing to worked for other important clients.
After the mailing was already one day late, he threatened that it would be delayed an additional day unless I went to the post office, bought all the stamps for my mailing, and brought them to the Adept offices. Then he demanded to be paid in full before releasing the mailing.
Needless to say, I am not a happy customer and will take my business elsewhere in the future. read more