I have been working with Patty for years and she has helped me with custom gifts for friends and…read morefamily over the years. From engraving Yeti's for holiday gifts, to even helping my husband with a NATCA award for their team building golf outing. Patty is always professional and the work is on time and always exceeds expectations! Patty engraved this charm for my Aunt whose mother sadly passed away. She helped beautifully capture her cursive handwriting on a charm my aunt wears every day to remember her Mom. I purchased this charm from State Street Jewelers and they also highly recommend Patty for jobs they need assistance with and have been working together for years. Patty is my go to locally owned and operated engraving business and wouldn't go anywhere else. Patty rocks!

Patty is extremely unprofessional and rude. We have worked with her over the past year and the…read morequality is not up to par nor consistent. We would often be missing items, receive double of an item we did not ask for, and plates would come scratched and damaged. Screw holes were never in the same place, font would be off center, and the pricing is way too high compared to other places nearby. She never keeps a log of when items are paid for, only when the order was placed, so it made our bookkeeping a nightmarish experience I will be happy to be done with. Do yourself a favor and go to Doc Morgan for your engraving needs. They are cheaper with better and consistent quality.

Horrendous service. Full of lies. Arrogant owner earl who will argue with you till proven wrong by…read morexerox directly. Stay away !! One of the worst experiences we have had working with a print vendor. Based on earls response below ... 12k investment to help us ? You sold us a printer for 12k not made an investment. And sold it on false premise of it being able to do something the manufacturer confirmed it cannot do. What a joke.

Earl and his staff have been great! They were able to help us pick the right copier for our office…read moreand made the transition very smooth. I highly recommend them.

Was there for fingerprinting services. Unfortunately, the experience was not what I expected and…read moreleft me uncomfortable enough that I do not plan to return to this location. Upon arrival, the facility did not initially appear to be a professional business location. The parking arrangement and exterior setup were confusing and made it difficult to determine where I was supposed to go. Once inside the building, I found the lobby and common areas to be noticeably unclean and in need of maintenance. The overall condition of the property did not create a professional impression. The building layout was also confusing. The signage referenced both Suite 1 and Suite 100, and the business appeared to occupy space on multiple levels. After reading the instructions posted on the door, I called the number listed as directed. It was only about two minutes before my scheduled appointment. The representative instructed me to wait in my vehicle and then meet him at the entrance. I misunderstood those instructions, as I assumed that by the time I walked back to my vehicle and returned to the door, my appointment time would have arrived. As a result, I remained near the entrance rather than returning to my car. When the representative arrived, I explained the misunderstanding, but the response felt unnecessarily abrupt rather than simply clarifying the process. While I recognize the confusion was unintentional, the interaction immediately made me feel uncomfortable and unwelcome. Once inside the office, my concerns about the professionalism of the location continued. There were no other employees present, the office itself appeared unclean, and communication throughout the appointment was minimal. Additionally, the representative's pants zipper was unfastened during the interaction, which was awkward and further contributed to what already felt like an unprofessional environment. Taken together, the condition of the office, the lack of professionalism, and the overall interaction did not inspire confidence in the services being provided. Overall, the experience felt disorganized, unprofessional, and far below what I would expect from a vendor providing fingerprinting services. Between the confusing location, the condition of the building, the poor customer interaction, and the overall lack of professionalism, I would not return to this location and would neverrecommend it to others.

I contacted Ron for a last minute shirt I needed for Halloween and he responded immediately and was…read moreable to get it done the next morning. Only took a few minutes because he already had the print ready when I got there. Pricing was very reasonable also. This will be my go to shop!

Always have a great experience here, Cindy is knowledgeable and resourceful, Margaret is phenomenal…read morein making things spectacular!

Great team here at Promotion Source. Cindy is always on top…read moreof it making sure to recommend the best product within budget. Margrets designs are always amazing & production is always so quick and snooth.

This is a credible company that works with designers, artists, owners, and corporate decision…read moremakers. All our work has been delivered with a great attention to detail and a very simple business approach. We knew exactly what we wanted and their account managers were able to customize the end product with an "on-time delivery". During the actual process, they were able to assist us daily, in case we had any questions or concerns. The actual "branding piece" was a fantastic art piece, with a superior quality, and colors used were of premium measure.

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

I brought a vintage Louis Vuitton tote with dried out and broken straps…read more Naperville cobbler quoted me around $100-125 to replace the Vachetta leather straps. As it turned out, I was able to buy the Vachetta leather straps and they stitched them on. They only charged me $40 which was great! They did a nice job so I'm bringing more vintage Louis Vuitton items for refurbishing. Nice gentleman at the counter and very knowledgeable too! Also, they do not take credit/debit cards. So bring your checkbook or cash when you come to pick up.

Our family has been faithful to this business for many years. The gentleman who owns and runs this…read morebusiness is knowledgeable, kind, and professional. I brought my house shoes to be repaired for a simple fix of gluing the sole to the upper plaid fabric of the shoes. Prior years I've brought my winter boots, my daughter's boots, and various other shoes. Always repaired with excellent skill and solid materials- matching so well the life of the shoes were restored to almost like new condition. Thank you for taking care of our family over the years and for your reasonable and affordable pricing. We'll be happy customers returning for years to come.

While I didn't have any work done here, the owner was honest and didn't try to push a sale. She…read moreinformed me that in her opinion, the cost to repair the item was far more than the value of the item. It would not make sense to repair when replacing is 1/2 the cost

Took my Louis Vuitton Luco tote there to get an estimate on replacing the 2 straps, that's it…read more Was quoted a whopping $800 and 6 month turn-around time! Wow! I could have Louis Vuitton do it for less time and money. As it turned out, I went to Naperville Cobbler and got everything done for under a $100 and ready in 1.5 weeks!