Let me start this review by saying thank God for Rue (spelling?). After getting a quote from…read moreanother company that was outrageous with terrible customer service, Rue put me at ease. He was calm and reassuring as he walked me through the quoting process, and, if I'm honest, he sold me on using this company. When the day of the move came, I was sent three wonderful guys who instantly felt like they were friends. They made what could've been a terrifyingly stressful experience into a fun (yes, I said fun) time, including helping me figure out where to put my things in my new place. I couldn't recommend this company enough!

Finally movers that were respectful of my belongings, professional and polite. Jason, Steve and…read moreJeff were so careful with everything and for the first time with any mover, not one item was damaged in any way. This is a great company! I would definitely recommend them! Nice guys, too! Thank you Jason, Steve and Jeff for making this move the best move I have ever had!

Good customer service. I was moving down from Massachusetts and wasn't able to come the day before…read morethe moving van, I was told my father, who lives in town, could come and set everything up that morning for me. Everything went smoothly. My only complaint is that it's VERY hard to open and close the sliding door to my storage cube. Even the moving guys had a hard time. I had to go back a few days later and found it very difficult myself, and a sign on the door said they'd return in an hour. It was 11:30am and I didn't have an hour to wait for someone to help me. Luckily after about 10 minutes of trying I was finally able to close it.

Courteous customer service. The ladies were very friendly and helpful. Clean facility.read more

Do NOT rent units at any of the Cube Smart properties in the Manchester/South Windsor area! They…read moreare all "managed" by the same ONE employee, GIOVANNI, who is NEVER in the office at any location!! They don't even bother to post office hours on the door anymore, because they are NEVER there!! Twice now, my unit has had an "Over-lock" placed on it IN ERROR!! AGAIN, I can't get into my unit!! No one answers the phone, or returns phone calls. When they do respond by text, they lie, and say they'll come right away and take the lock off, but they don't show up!!! I have now waited nearly 2 hours and this little weasel hasn't shown up. The home office says there's nothing more they can do, and that he's not answering his phone any more. They have reached out to Giovanni, and the District Manager, Michael Hills, and asked them to call me, but i haven't heard a peep! I need to get into my unit before tomorrow when i need to leave on an emergency flight to care for my former husband, who has cancer, and they could not care less about that!!

2 dead MICE, mouse urine and feces found in my storage unit over a period of 5 months. Damaged my…read morebelongings including expensive furniture costing me at least $1000. Feces also seen in hallways. Extremely poor customer service, manager Diane talked about her own pet rats and handed me a broom. Unsanitary, unsafe for your belongings and your own health.

I have been a customer for 15 years and they just keep raising the rent. My current bill is $100…read moremore than they have the same unit listed for on their site and today I got a notice that next month my rent will increase $30 again, a more than 10% increase and now I will be paying almost double the rate a new customer would pay, and new customers usually get a free month and other discounts which lower the monthly average cost. I hate this company so much. They just don't care at all. You have your stuff there and now they can just keep gouging you. Pure greed, and in a financial crisis and a pandemic. Go anywhere else. Their business plan is to crush you financially until you don't pay and then auction your things and start again with the next victim. There is nothing that could happen to these thieves that is horrible enough for me to feel even the tiniest bit sorry for them.

So far, so good. The manager and general manager were helpful and courteous. The space I rented is…read moreclean and the offering of a free moving truck - - with $100 refundable deposit, 4hr window, $10 nonrefundable processing fee - - is a good and convenient benefit. In addition, the price I am paying for a 5x10 climate control unit cannot be beat, and I did some research. I just rented so, no five stars. I hope my experience will continue to be the same or better over time.

First 2 months was reasonable for my unit. $60ish however rent increased to $150 and it hasn't even…read morebeen a full year. Also can't use the trash bins outside and they want to charge an additional $20 a month for 24/7 access to the stuff you store.

I liked this storage, nice, clean and convenient. It is too…read moreeasy to book online and access contactless. Really recommend.

I received excellent customer service from Pam. She was pleasant, friendly and extremely helpful…read more Pam also made sure I had her contact number in case I had any issues. Pam on a scale of one to ten stars gets a ten star rating!!!

Updated 7/2025 Interactions with staff are generally…read moreinfrequent, but every time I have done so here, they've been very friendly, courteous, prompt, and professional. Pam has been a delight to work with. The physical property is easy to get around and very well maintained - better than other properties I have had storage at in the past. Its location is very convenient for me and I love the new app-based gate access. I am now a "three-peat' return customer and for Pam's customer service alone I'd recommend others come here!

I've been a customer here for over a decade. They have always been friendly and helpful when I…read morehave a question or need something. I like the option of auto billing so I can avoid forgetting to pay, because sometimes life gets busy and we forget things! There are a variety of different sized storage units to choose from, so you should be able to find something at your desired price. You can also add services Kim having them sign for packaged, dumpster use, whatever you need one time or every month. The location is convenient and the hours are extensive so you feel like you can always get items from your unit when needed.

Have an extra hour to stand out in the freezing cold messing around with the buggy Uhaul app? If…read morenot, try Ryder. We arrived on time to pick up our scheduled rental, but were directed to go through an endless gauntlet of BS on the buggy Uhaul app. App is extremely user-unfriendly and contradictory - except for the part where $19.99 turns into over $100 with extra fees, it sure did that efficiently enough. The vehicle warned that there was an issue with the tire pressure safety system, we brought this to the attention of the attendee and was told that this was normal as the sensor must have fallen off. He then kicked the rear tire in question and told us that it would be fine and to "have fun!" and reminded us to 'drink plenty of water.' Uhaul's system attempted to gaslight us by sending a text message 'reminding' us of our scheduled time to return the truck - 5 hours early. We confirmed in the app that the text message was wrong, but upon dropoff (another half hour and horrid experience out in the freezing cold), it tried to bump up the charge. Attendant said that we were either late, over mileage, or had not fully filled the gas; all three of which were untrue. I recommend trying another company. If you are forced to rent from this location, take note: when they ask if they can introduce you to the app, you should probably say 'no, I don't have a smartphone'. You may save yourself a migraine.

WARNING:  For those looking to secure a storage unit in the Manchester, CT area, we would advise…read morenot using Otter Storage on Elm Street in Manchester.  Among the issues we have encountered are: - Rental units are marketed and charged as one size and then are significantly smaller once you arrive.  Example: We secured a 10' x 10' unit that actually measured as 8.5' x 7.5' which is 36.25 sqft smaller.  They would not adjust the monthly rate accordingly.  Sizes are approximate, not actual. - There is no one on-site to address move-in day concerns - They suspended our access to all our units while processing our new lease and never reinstated it until we called and complained. - The lease agreement does not reflect the actual terms. Ex.: No lock purchased, discounts applied, administration fee waived - They no longer provide multi-unit discounts.

From the owner: Store your belongings at Otter Self Storage in Manchester, CT! Conveniently located at 96 Elm…read moreStreet near the Little Theatre of Manchester at Cheney Hall, the Mahoney Recreation Center, and Hartford Road Pizza, our contactless self-storage experience makes renting, reserving, and managing your unit simple and convenient! We offer a variety of sizes of climate-controlled storage units, all with high-tech security and controlled access. Our climate controlled storage units will help protect your belongings from extreme temperatures and other conditions. Serving Manchester, Hartford, East Hartford, Glastonbury, Vernon, Bolton, and the surrounding areas. Rent or reserve your unit online or call us today to find your perfect storage solution

This was one of the best Public Storage place everyone there was nice from the manager all away…read morethrough threr awesome staff working there. And their was a young man who work there that Helped us the entire time.

When I needed storage in a hurry, I could not have found anyone more friendly, helpful, and…read moreefficient than Joe Blais, the area manager of Public Storage in East Hartford who did not have a place in East Hartford but found me one in Manchester. The next day, after a check of the units in Manchester, he called to let me know that I hadn't properly secured the door on my unit and then met with me in Manchester immediately to help me fix the problem. You could not be in better hands.