The RENTAL SIDE OF THIS BUSINESS.....
ADAMEC GM,
Per our conversation today I would like to give you my formal written complaint with the EagleRider Rental program you have operating within your Baymeadows Rd store.
I joined the Club EagleRider program earlier this year so I could ride several different models to eventually settle with the one I want and make the purchase from your store.
My first NEGATIVE experience with EAGLERIDER was my FIRST RENTAL. Pick up 03/09/2018 @ 9:00 a.m. Dropoff Time: 3/10/2018 9:00 a.m. (Confirmation Number WBERJAXHD01698560, Submitted on 02/02/2018 7:28 a.m. PST)
I arrived 30 min early and was the second person in-line when the door opened at 9 a.m. The representative helping was "Sarah" I do believe? She had computer issues, she didn't have the correct rental for the customer that was in-front of me. The bikes wasn't prepared for rental (I am second in line at the rental counter, I was hearing everything she was saying and was involved with some of the conversation). Another gentleman stepped up to the counter complaining about the bike his wife was getting wasn't what they reserved, his wife needed a smaller/lower bike to ride. Once that customer was handled I was next. She told me My bike wasn't ready, later she said it wasn't there. I told her I filled out the PREREGISTER FORM WITH EAGLERIDER online that says it will help expedite my rental. She was unable to see it on her system, so my information was entered again, by this time it was close to 10 a.m. She had people dropping bikes off, she was trying to help me and one other guy inline, she was OVERWHELMED. By the time MY RENTAL was ready it was 11:10 a.m. I've been onsite for 2 hours at this point. I want to mention she extended my time by two hours to cover the loss of rental time, AND FOR THAT I THANK HER! I returned the bike and no other issues or complaints for this rental.
My Second NEGATIVE experience with EAGLERIDER was Today! Pick up 04/28/2018 @11:00 a.m. Dropoff Time 4/29/2018 11:00 a.m. (Confirmation Number WBERJAXHD010000001136, Submitted on Tue, 24 Apr 2018 06:41 p.m. PDT)
My wife received a call from AL Moser w/EagleRider at 9:52 a.m. his message said the bike I reserved will not be back in till 2 p.m. that same day. I called him back at the number he provided, I expressed my discontent with EAGLERIDER and told him I live 1:30 MIN AWAY and I am already in route, he said that's all he could do, I informed him I will be in the store shortly to talk about it.
When I arrived at ADAMEC on Baymeadows rd I talked with AL Moser, Chris Skinner about my serious dislike and feeling of aggravation with EagleRider and the rental program. I wanted my current rental cancelled and a credit for the Deposit I made for today. Al Moser Notified JOEY @ EagleRider 386-299-3872 he said my credit was granted (AS OF THE TIME OF THIS LETTER I HAVEN'T SEEN NO PROOF OF THAT).
I later called JOEY and expressed my serious discontent with EagleRider and I will be terminating my monthly subscription and will never do business with them again.
Summary; EagleRider Does not do what their advertisement says. Online PRE-REGISTRATION did not help, They DO NOT Stand behind the rental TIMES or TYPES of rental you reserve. They make it seem easy and worth the time, when its neither.
What I have trouble UNDERSTANDING is why ADAMEC allows this to continue. MYSELF, MY MOTHER and FATHER have all purchased Harley's from ADAMEC. In total 6 or 7 bikes, my guess $150k plus in motorcycles and accessories and repairs. So, I would consider myself and my parents a LOYAL CUSTOMER. DEPENDING on the outcome of this WE WILL NO-LONGER BE INVOLVED WITH ADAMEC.........
list of some purchased from ADAMEC:
USED BORGET Chopper (Fernando)
NEW SPRINGER SCREAMING EAGLE CVO (Fernando)
NEW HARLEY TRIKE
4 Misc Used Bikes
V/r
William Bielling read more