Three strikes and your out! I sent my OEM seat into Sargent and they rebuilt it. The quality looked…read morepretty good, but they did not install the mounting hardware on the seat. The seat had to be sent back. They made a second attempt and the hole and mounting hardware would not lineup with the mounting port. It was unbelievable that they could not center the hole and hardware in the seat. That is strike 2. Two attempts at my OEM seat and they couldn't get it right. On the third attempt, they were able to dig up one of their seat pans and sent me a new seat. It looked better than the other two but the fitment was incorrect -- wobbly, gaps at panels, etc... The first day out the right front part of the seat would not stay secured at my gas tank. I gave them the benefit of the doubt and I thought maybe I didn't install it correctly. I reinstalled the seat and It worked well for two days. However, today the right front portion of the seat popped out at the right side of my gas tank again. I wasted six weeks and $450 plus a lot of pain and suffering and back back-and-forth and photos and videos and dozens and dozens of emails. I'm 60 years old and I've had a lot of motorcycles over the years. I know a lot of folks. I'm in a lot of motorcycle clubs and I will make it a point to tell everybody I know not to buy one of your crappy seats. The only positive in this absolutely horrible experience was a customer service representative named Collin. He should be made the CEO of the company and fire everyone else. It's no longer worth my time, but I will do everything in my power to let everyone I know not to buy a Sargent Cycle POS seat! I might even take some videos of me burning the seats and posting it on social media. That is how disgusted I am with this experience. Fire the R&D team fire the people in manufacturing fire the designers they are all worthless!

Great customer service and superb quality product. My new seat is very comfortable!…read moreI would use them again.

Avoid. What a clown show this company is. They had nothing is stock, then drop shipped my paid in…read moreadvance order to the wrong address. I called the store to resolve the issue, they were no help. I then contacted the main office, and was belittled, dismissed, and gaslight - for THEIR error. ZERO apology or empathy. IF I ever receive my hundreds of dollars worth of products, it will be the last transaction they receive from me. Just purchase from Rocky Mountain instead.

Stopped by during our visit with our sailor at Mayport Naval Base. We were not greeted at the door,…read morenor approached for any assistance while perusing. While there, another customer had to come up to the cash register, where their workers were just standing around and gabbing to ask for assistance with helmets for his daughter. If it were me, I would have just left; why beg for assistance? I have been to another cycle gear in Orlando, which seemed a bit more geared towards off road bikers and this place also seemed to be lacking in the way of gear for touring and definitely did not have a lot of options in pants for their smaller patrons. I would say don't waste your time.

Chris was absolutely awesome! Helped with finding a good helmet and even switched my cardo over, he…read morehelped with pricing and the RPM membership and wow! So helpful!!!!! 10/10 give this guy a raise!!!!

Outstanding service! We made the journey from Gainesville to this epic store. I had only been to…read morethe Orlando location, but my friend just got his first bike and needed gear. My wife also needed a cold weather jacket for the three days out of the year when it's actually cool in FL. The staff was welcoming as we entered, always nice to be among fellow riders. Bella helped us all- effortlessly. When I described the issue with the fitting of a jacket we purchased from Revzilla for my wife, Bella assured us that motorcycle gear sizes were absurd, especially for accommodating women. Rob got himself a helmet, a jacket, and gloves from their awesome selection. I got a pair of alpinestar gloves- can't go wrong with that brand. Bella helped my wife find the perfect cold weather jacket, and a pair of amazing gloves. Her advice, guidance, and assistance were wonderful. We will definitely be back- and we appreciate the staff and everything they do! Thank you guys for making the experience so awesome!

Nothing but good experience with these guys. I took a chance and bought a bike that I didn't trust…read moreto ride home...they picked it up, got it in great shape, now I have a bike I always wanted that is perfect. They took the time to explain my choices, did impeccable work. Absolutely a five star facility.

Scott and the guys at Tri City are simply the best. Doing what is needed and nothing more. No…read moretrying to upsell for more services. Third trip for me but not the last.

Awesome shop and Anthony is a great owner! Turn around time is quick. Uses the best quality parts…read moreand consumables. I highly recommend

Tony sells bikes on consignment and bought a terrific used bike through him. He got the…read moretransaction under way quickly and professionally and readied the bike and added an accessory for us very fast. Was out riding in no time. I felt he represented both seller and buyer very fairly. Highly recommend !

I am in town from Illinois, bike wouldn't start and we're in an RV, so the bike is our get around…read morevehicle. I needed a fresh set of plugs and some fresh high octane gas, they came out and hooked me right up, good guys, highly recommend!

My bike broke down during Bike Week and Road Rash did a great job fixing it…read more This is the 2nd time they have treated me well. They kept costs low and were quick and professional.

DO NOT BRING YOUR BIKE HERE! Somebody at this shop dropped…read moremy bike and will not own up to it. I dropped it off with no scratches anywhere, and have pictures of it in their parking lot to prove it. When i picked up my bike today there are scratches on BOTH SIDES, my left handlebar is completely bent inward and there are now scratches on each side of the bike, the tail, the clutch lever, and the bars. Half of my fairings aren't even on properly anymore! Really devious work to drop someone's bike and not own up to it or even be willing to watch cameras and see what happened. I will be filing a police report!

My car battery died and AAA gave me a jump but didn't have the battery I needed. It was too late to…read morego to the dealer so I went here. They were very prompt and courteous. Everyone in there was more than happy to help me. Battery was replaced in under 30 minutes. I'll definitely come back if I need to for anything else.

Lousy customer service, actually went next door to purchase wiper fluid after being ignored for 10…read more15 minutes. AND there were only 2 other customers in the store."Penney" was ESPECIALLY SARCASTIC, made it a point to tell me she was having a lovely day after I had waited for 10 minutes. Just WHY?