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    Cycles Plus

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Cycles Plus

    Motorcycle repair

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    1 year ago

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    BMW Motorcycles of Jacksonville

    BMW Motorcycles of Jacksonville

    (22 reviews)

    Westside

    Terrible Communication and Predatory Pricing…read more Early August of 2025 I had a deeply disappointing experience with the service department at BMW Motorcycles of Jacksonville. I visited seeking advice for seven (7) technical/electrical errors on my 1250GSA. The service agent was incredibly dismissive, refusing to even look at me or listen to the errors shown on the pictures I made from my display while I was explaining them. Without even a cursory look at the pictures and the notes I made, he quoted me between $2,500 and $3,500 for diagnostics, claimed it would take three days on the computer to analyze, and told me the earliest appointment was 6 weeks away. Fortunately, I sought a second opinion at RiderMarket Daytona in Ormond Beach. Their service was world-class: CUSTOMER SERVICE: With one word; OUTSTANDING!! They listened to what I had to say. LOGISTICS: They picked up my bike from my home in Jacksonville and transported it to their shop for free. EFFICIENCY: The entire problem was diagnosed and resolved within three days. FAIRNESS: The total cost was $34 all-in and a staggering difference from Jacksonville's $3,500+ estimate. The beginning of January 2026 I reached out to the Jacksonville dealership via letter to discuss this massive price discrepancy and complained about the arrogance of their service and repair staff, but I have received zero response. It seems they are as uninterested in customer feedback as they are in fair pricing. The service was so unfriendly that I would now much rather drive an hour to Ormond Beach than deal with a team that makes me feel like I should apologize for being a paying customer. It is a shame, as the time I bought my motorcycle there in CASH was actually a good experience, but they have completely lost my trust and future business.

    I've bought from here and have returned with my second bike for all my services…read more I had a scare with my first bike from Miami where they couldn't fix it so I took it to Daytona and they couldn't fix it. I only took it to here to try and sell and they fixed the simple problem within an hour. They've made me a committed BMW and Ducati man for life and are responsible and knowledgeable to sell you what you need and what's best for you. I can't praise them enough. What an amazing place to hang out and get knowledge from. Thank you everyone.

    Cycles Plus - motorcycledealers - Updated May 2026

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