Customer service is awesome and they are very knowledgeable and keep you updated at all timesread more

This place has gotten to be a VERY POOR experience for me. They lie regarding services and I will…read moreNEVER go back to them. I would rather drive to Hickory and get the level of service that Honda expects from their dealerships! Never ever going back! Because every time I go they give me a long list of things that need to be serviced and my trusted mechanic and I just laugh at the bull crap they say! ***Aggressive behavior?? If you think asking questions and insisting on the actual service checkpoint inspection I paid for, then possibly the "owner's son" needs more training!!!! LOL poor customer service to blame the customer on your lack of performance...lol... wow!!!!

EXCEEDED my expectations. I am particular, very detail oriented and when it comes to my cars,…read moreespecially my prized Landcruiser, I went through a long list of shops before giving the work to Dustin and Team. I toured the shop, saw the high end cars that he was working on, he showed me his paint analyzer, talked with pride about the years of experience his painter had....and it was obvious that he appreciated my truck, my desires and my expectations. My appointment date was made and kept and several days in, Dustin sent me photos of the progress. He did not have to do that, but it says a lot about his interest in keeping a schedule and keeping the customer happy and informed. He also painted back ground areas (behind the grill) that were not part of the repair.... because he said it was the right thing to do. The final outcome was like new ...he and his painter color matched a 25 year old paint job. As hard as I tried, looking from different angles and in different light conditions, I cannot see the line between new and old. Last, he was able to save a few $. ...and unlike most that exceed the estimate and ask for more money, he refunded me the difference. So in the end, it's more than just the outstanding quality and workmanship, but about the person you are dealing with. It's about honesty, fairness and integrity. I absolutely trust Dustin and will absolutely return to Carbon City Body Shop if I have further need.... and have Zero Reservations about recommending friends and family to trust that they will Exceed Expectations. Very Happy Customer!

I used this company once when Doug owned it.I was very pleased. a few weeks ago a side piece from…read moremy 1012 Subaru Outback flew off next to my window. I went to get an estimate for the replacement as a walk in. ( I'm so sorry I do not remember his name but the young fellow had just bought the shop from Doug who had just retired .) He immediately looked at what I needed and said he would do it NO CHARGE because he wanted to establish an honest and transparant business and also relied on references. WELL.. I am one.

Brought my truck to Chattney Harris for a paint job. He took 3500.00 kept my money I had to locate…read moremy truck on my own a month later. Thank god I got my truck back. Probably never see my money again because he is a thief. Way to run a business. I would never do business with this man! No return calls just straight up stole my money lied to me and I'm my opinion should be in jail.

I had to drop off a U-Haul trailer at 704 Auto however, no one was at the 704 Auto location and I…read morewaited for 45 minutes, during business hours, calling but nothing, terrible business. I called J & C and asked if I could drop off the trailer at his location. He said yes and was extremely helpful, very friendly and unhooked my trailer and advise me on how to communicate the change of drop off with U-Haul. Just an overall nice gentleman and I appreciated his help.

Called to come in, came in, was told we it'd probable take a week to-get you in. Referenced the…read moreearlier conversation and was yelled at "I TOLD YOU." Similar incident that Vincent T. wrote on 9.14.2020, only he wanted the full $3,000. Must have been a bad day but yelling, or raising voice at me, will warrant me sitting down and writing this yelp review. Plus, I'm not a future customer.

They are just regular old nice, honest people. couldn't recommend them more! If you don't like…read moregoing places where you're not sure if you'll do right by you, go here.

My elderly parents bought two new cars here when they moved to the area a number of years ago. They…read moredon't do a ton of driving and my mom didn't have a lot of miles on her car. They ONLY had their maintenance done at the dealership. Last year, the day after picking her car up for maintenance, she realized her car had CAUGHT ON fire while she was driving it! She pulled into the nearest parking lot (that wasn't around other cars) and BARELY ESCAPED with her life! She was 80 at the time! Thankfully, there were people at the nearby businesses came out to attend to her. The car was toast. Thank God she escaped before the electonics failed and she didn't get trapped inside. It happened so fast.She called my dad, who called this dealership bc he wanted to have it towed there. They refused! They never apologized. They never helped them AT ALL!! My parents had to buy a new car on their own, received NO HELP or compensation from this dealership. Not even an apology. Their insurance only gave them a small portion towards a new vehicle - a Subaru, not a Ford! With FRIENDSHIP like this, Who Needs ENEMIES?!

Ayden was fantastic. Covered all that was needed and made the sales experience very easy and…read morepleasant

I always have a great experience when I go here to have my car serviced. Went for a tire change on…read moremy Jeep and it was done perfectly and quickly

Honest, fairly priced, and quality service. We use them for all 3 of our vehicles and could not…read moreask for a better shop. Added bonus is that they are locally owned.

I've always hated the car buying process but Jennifer made it seamless and easy from beginning to…read moreend. I would recommend this lot and her service to anyone! I was in and out with plenty of time to enjoy my day and she was trustworthy and honest. I never felt pressured to buy or rushed. She also fixed any issues I had before I even signed to buy! 10 out of 10!

I Highly recommend them for your next car!! I had an amazing experience and everyone was so nice…read moreand friendly. I was so nervous but they made the process easy. I was recommended by a friend but hesitate because of the old reviews here. Ignore those and just go, you will be happy you did!!

I dropped off my VW bus to get painted and after having it for 16months nothing was done I was lied…read moreto and was told it was ready and painted I ended up going to court three times and finally Matt was told to give it up . it looked worse then when I dropped it off I was out over $5000 and I ended up with a damaged bus . Don't go you will be disappointed

I was sideswiped on the highway and the person took off. I didn't want to file insurance, so I…read moresearched the area for a local shop at a decent price. Yanks is a great local owned shop. Decent turn around time and the price was much better then the other shops in the area. I am pleased with with work done on my Honda.