Impersonal, not welcoming, scant on conversation and instructions, poor communication re: process. Staff young enough to be my grandchildren calling me by my first name, disrespectful instructions. All around poor communication. Offices a little shabby. Long wait times. Taking my prescription elsewhere for glasses. read more

Dr. Todd Kelsch is trained and experienced in double vision detection and how to correct it using eyeglasses. It is the biggest issue with my eyesight. He did an excellent job in evaluating my vision needs. Including pointing out an element of double vision that had not been corrected in my previous eyeglass prescription. There is an amazing amount of state of the art optical equipment in the office. Dr. Kelsch and all of his staff are knowledgeable in how to use the equipment they are assigned to use within their level of training. The staff documented the physical elements of my eyes and Dr. Kelsch did the visual examination to write the prescription for my glasses. Just like medical office staff uses basic equipment like blood pressure cuffs and pulse oximeters to relate basic physical characteristics to the doctor before he examines the patient. The doctor, the front office staff, and all of the employees in the office are extremely polite, professional, and knowledgeable. I have very high confidence in the doctor, the equipment, and all of the staff. read more

Like most "medical corporations," while the doctors and staff are pleasant enough, customer service suffers due to a focus on profit over consideration of patients. Today is Sept. 28 and the time is 11:00AM. I am scheduled for cataract surgery on Sept. 30, but have yet to hear from the scheduler the exact time, which I need so I can arrange for a ride to and from the procedure. I'm not sure whether this is from incompetence or just a general disregard for their patients. I'm a very unhappy patient at the moment. Update: It is now 9:30AM the day before my scheduled surgery. Still not a peep out of them to advise me of my arrival tine/instructions for surgery. If you have any other options besides Acuity, I strongly suggest you seek them out and avoid Acuity at all costs read more

Great service, easy, fast, good prices, great location, friendly staff. Alexis was great, very professional, and customer-service oriented. This is the third time I visit this location for my eye test! Highly recommended! read more

My 1st review of this office/group was 5 star and nothing but praise. But since June 29 when I was told I needed a yag laser procedure, which I signed a consent form for, trying to get it scheduled has been a nightmare. The information hadn't been entered into the computer. So every time I called I got a run around. And given another number to call. I know mistakes happen causing people to fall through the cracks. Looks like I have to run into the office AGAIN on Tuesday. Although someone called me and left a message to call back to schedule a consultation with an ophthalmologist, when I called back no one had any idea what I was talking about. I do want to say the surgeon who did my cataract surgery was fantastic. And would like to get this procedure done as quickly as possible, the floaters and white flashes aren't pleasant. MORE TO COME... read more

I had an appointment with this facility today at 11 40. I was told to be there by 11 20...and arrived at 11 28. The desk clerk, Ali, took my ID and insurance card and I was told to be seated. After 30 +minutes she said my info had not come back from my insurance company. I have Medicare! Long story short, I was finally seen. Drops were in one eye and I was kept waiting for 2 hours for a simple eye examination! This is egregious. I will never go back to this business. read more

Raul professional, friendly and helpful. He explained the procedure with my trial contact lenses and was very clear in his explanation. Raul has a wonderful personality for this work and is a great Acuity EYE GROUP.. read more

The type of customer service and the whole experience with this location was horrible. The quality of care was none existent. The facility was unclean, I waited over an hour after my appointment time to be seen. After asking several times being, overlooked. Others that came behind me get placed in front of me to see the same doctors was the worst. Never again nor would I recommend this place to anyone. read more

No. Just do not go here. I made an appointment online, showed up on time and was still sitting in a waiting room an hour and a half later. When I asked when they'd be able to see me, the staff had no idea. They were not crowded, just incompetent. I only needed a 15-min annual eye exam. I just got up and left when it became obvious they had simply lost me in their system. Also, the offices and equipment are absolutely filthy. The waiting rooms are disgusting. The place is just gross and sad. Avoid. read more

On February 10, 2026, I went to Aquity and got an eye exam, picked out my frame and was measured. Today is April 30, 2026 and I still don't have my glasses. When I talked to them today, they said they were still waiting for an approval from my insurance which they already approved. They never asked me for my name so how do they know this? read more

Appointment time was 1.5 hours earlier and still have not seen the optometrist. This is awful. Too many patients booked...and guess who suffers while the clinic stays busy. If you have other options with your insurance, you might want to think twice about coming here! Management to blame here !! read more

This the worst group ever, at the Palm Springs office. Totally disorganized - Doesn't know what they are doing from one appointment to the next. This is the second time I made an appointment for eye glasses and they are simply clueless. Have no record of me being there. Which I was there the first time and took all the measurements and have no record. Now they have tel-conference for eye prescriptions!! I don't think so. So what insurance are they ripping off. Management not there, so who is the backup when one is out!! There are other capable optometrist, I am sure. Just don't go there period. read more

Stay away from this office! Showed up last week, after weeks of trying to get my test results, for an appointment to see a doctor, since nobody seemed able to answer any of my questions. After waiting 25 minutes with nobody else in the waiting room, my name is called. This old lady, office manager?, tells me I can not see a Doctor. Said I have been assigned a Doctor (virtual!) and that she had no Doctors there that could see me. Was told that if I wanted to speak with a Doctor I'd have to go to to Palm Desert. office. The old woman said she made me an appointment, but when I arrived in Palm Desert for my appointment they knew nothing about it! Apparently the old lady forgot to save the appointment. Thank God the people in the Palm Desert office were caring enough to have someone go over my test results and schedule a follow up appointment for 3 months. I'd rather drive to Palm Desert then have to deal with the Palm Springs office. BEWARE all calls to Acuity are routed to a call center somewhere that English is not their first language. They are less helpful the the people in the office. read more

After using them for several years and for several glasses, I just can't take these folks anymore. The lady at the back who measures your glasses and from whom you pick them up is a piece of nasty. The first eye Dr completely messed up my prescription and the Dr next year said "well this is a very different prescription" - Thank the Lord ( I could use the next pair). I still have two pairs of glasses they wouldn't fix read more

I went in for a YAG procedure in follow up to my cataract procedure 3 years ago. I was told it was all laser done, 100% painless, and they would do both eyes at the same time if I asked them to. Damn straight I asked them to LOL!! So it began with a dilation of both my pupils, quite a bit of numbing agent, and was led into the procedure room where I sat down facing one of those lovely machines with the head strap for your forehead. I'm sure you all know which chairs and machine I mean. With admonitions from the doctor don't move don't move, the procedure began, and was literally complete--both eyes--before I even had time to begin to feel anxious. Because my pupils were still highly dilated when complete, my vision was pretty awful. As the anesthetic and the dilation agent wore off, I was gifted with the results of this wonderful, completely non-invasive procedure with wonderful vision. And I have to say that I've been wearing corrective lenses since I was 6 years old, so it's not as if I walked in with a small flaw in my vision. Miraculously, I'm at 20/40 and I left eye and 20/60 in my right eye. For those of you that have been nearsighted all your lives and have needed glasses for far vision? Listen up because this is going to throw you for a loop LOL When I had my cataract surgery, they actually replace the lens in your eyes. What I didn't know, was that they put in a monofocal lens, which means either for nearsightedness or farsightedness. They usually opt for farsightedness which had been alien to me throughout my whole life. Suddenly, I was literally shocked that I could read his street sign from a block and a half away!! Clearly and crisply without squinting. However, the downside, and it's a big one, I couldn't read close up. Throughout my life I'd always have to take off my glasses or remove my lenses to be able to read comfortably because I have 20/20 near vision. Not anymore! I have to read with glasses. Yeah it's an inconvenience, but being able to drive without glasses or lenses is a remarkable experience, which I could never have done in the past without killing myself and 10 other people in the process LOL. I would never even consider doing it my far vision was so bad. The reason I'm telling you all this is in case you do have a procedure for cataracts they will replace your lenses that's a guarantee. So you have a choice in asking them to put in a bifocal lens as opposed to a monofocal lens. Which means you get both corrections. I wish I had known that going in because I never would have agreed to sacrifice my near vision, which as I said was 20/20, for perfect farsightedness. Well several years later, I'm not sure it was such a bad trade-off. For those of you that are hesitating because you're nervous or thinking that "oh my God what if they screw up my eyes! I'm not going to take that risk!" Let me assure you that the risk factor is tenth of a percentage point. There is no risk, and the rewards are incredible. So if you're one of those fence sitters that are worried that your eyes might actually get messed up, put those fears to bed because they're unwarranted. Do it. You'll be amazed by the ease of the process. I must confess that the cataract procedure was a lot more invasive and involved, it's not done well sitting calmly in a chair. They have to run an IV into your arm, but they Twilight you, they don't anesthetize you completely because you need to respond to the doctor in words during the procedure. I was so freaked out and scared by what was happening my brain shut it all out and I don't remember one bit of it not a bit of it. Now with cataracts they will only do one night at a time. They usually schedule the second one several weeks after the first one. Interestingly enough, when my brain realized that it didn't have to protect me, I remember every bit of it to the point where I asked the nurse did you give me the same amount of anesthetic as you did last week LOL. I responded to the doctor and I think I even asked him if there was a monitor he could bring near me so I could watch the procedure that's how relaxed I felt. The acuity group is a great choice, I have three separate outings there and have not a single complaint. Issue used vision correction for most of your and you need either one of these procedures, don't be afraid, they're nothing I promise you, and the results are greater than words could ever describe! So, MAKE AN APPOINTMENT! DO IT LOL read more

Extremely poor wait conditions. Very crowded. Hotter than hell inside. No airflow. People coughing. I asked, and staff would not turn up the AC. It is apparent that Acuity is one big 'cattle call', not appropriate as a medical facility. read more

bad service. I paid over $700 for my glass. Got my glass in Nov 2025, after two days of using them, I noticed the lenses on my glass were defective, I don't live here year round, so now that I was back in California I called them to let them know of my issue with my glass, and the way that they helped me was with telling me I left me glasses in the car, so that I caused the damage to my glasses, the manager Adrienne was apologetic, but did not help me solve my problem. Now I have to pay again to have new lenses put into my new glasses. I do not recommend this location. read more

One of the most unprofessional eye care practices in the Coachella valley. When you walk in, everyone at the front desk is so involved in their personal conversations, you sometimes have to wait several minutes before anyone makes eye contact with you. I don't even know who my dr is because 'the guy' I see just comes in the room, doesn't introduce himself, doesn't make eye contact with me, turns his back on me for my whole appointment. He's not personal at all. When you pick up your glasses, they act like they're doing you a favor by fitting them to your face properly. They are not helpful at all. Do not recommend. read more

Very professional & polite Surprisingly less waiting time than most Dr. offices happy to say Dr. Kelsch & staff top marks. Adrienne at front desk multi tasked like a pro read more

I had an appointment today for a eye exam and possible a prescription for glasses. I made the appointment with the call center but when I went to the office, I had no appointment scheduled. The girl at the front desk indicated to me it would not be a problem and she would fit me in. I only waited 10 minutes and I was seen by the staff member who conducted the exam. He was friendly and explained detail of every exam and provided great insight of what he saw. I then met with the doctor virtual viewing. I was given a prescription and picked out Two pairs of eyewear. It was the most pleasant and friendly experience I ever had with this office. this is the second time using this facility. I recommend this office, although it can be very crowded, they are very fast in moving people through. read more

I had such a great experience at my visit! Selah, the technician/assistant, was kind, efficient, and answered my questions with patience and professionalism, which has an introduction . really put me at ease. Dr. Todd Kelsch was kind compassionate very thorough, clear in his communication, and. He explained the reality of my exam in a way that was easy to understand, and he took the time to walk me through the best options for my particular situation. . Highly recommend Dr. Kelsch and his kind professional staff! read more

Thank you so much to Adriana for all her assistance today! I was in a big hurry and she got me in and out with a new pair of glasses in under 20 minutes!! To be fair, there was no line when I got there, but still! She rocked it and got me everything I needed in a very good amount of time! Top quality care! Thanks again (: read more

I was helped by Ali from start to finish. She was amazing! 11 out of 10 she took me thru the entire process with a smile and kindness I haven't experienced in a long time. Certainly one of their best read more

Buyer Beware!! This so-called optometrist only wants to sell their clientele on surgery to make the big bucks They don't care about your needs visually or your eye wear or glasses etc. Be careful about their recommendations on your vision! read more

Because i'm a medi-cal patient, (ive worked my whole life until i had a catastrophic event change my life) the treat me like crap. All of the doctors. One of them won't let me get new glasses, ive had this pair for 6 years and i have glaucoma! I hate this location and the yucca valley location read more

Dr Sanjeeve Grewal was perfect in his care of me. I have never been happier in the way he treated me and I have never felt more confident in a doctor than with him. read more

We switched to Acuity after years of going to Costco for our Optometry appointments. Everyone is great at Acuity, especially Raul in the Palm Springs office. He is very patient and has great customer service! We highly recommend Acuity for all your eye care needs! read more

Acuity Eye Group - Optometrists Near Me - Palm Springs, California

Very unorganised operation. The call center is a window into the low level of care you might expect with this group. I could provide a list but a few points will be enough. 1) filthy and unstocked bathroom should have been enough to seek care elsewhere. 2) Unfortunately I went through the waste of time had my eyes examined for cataract surgery - learned nothing. 3) I had to ask questions to get the doctors attention. 4) She was to busy talking to her assistant. 5) I am still trying to get my medical records for the substandard experience for which they have been paid. Eyes are too precious to trust to quackery posing as a medical professional. That is the impression I got from Acuity. One MUST have trust in the doctor patient relationship. The doctor (Im not certain) did everything possible to erode that trust. Acuity Eye Group - No Thanks read more

At my first appt I waited over 30 min past the appt time before I was seen. Today I had a follow up to see if the contacts they gave me were working well - they were not - I was kept waiting just under an hour ! Additionally I have worn contacts for 50 years and asked why the rx for the left eye was weaker and was told that my left eye was stronger - this is so false - my left eye has a muscle that was operated on and has always been weak - I have no idea what they are doing here but I will not be back read more

The very best glasses and the best team! So grateful for their amazing care! I cannot say enough good about Maribel and the rest of the team read more

The doctors here are very good, I have no problems with them, my issue is with the front office staff and the billing department. I had an appointment on 6/12/2025, when I presented my insurance card I was told I was not covered for the exam and it would be a $79 charge, so I paid it and proceeded with the exam. When I got home I called my insurance and was told indeed it was covered, called the office back and was told they would submit to insurance and refund me $69 as I had a $10 co-pay. Claim was submitted and paid 8/1/2025. I called mid August and billing department told me yes they did receive the insurance payment and the check would be sent out for $69. At the end of August called again and was told billing department would call me back, never received a call. Having not received a check I called on 9/18/2025 and was told the check was being processed and will be sent out, so now it's 10/2/2025 still have not received a check, after being on hold with an agent for 33 minutes hung up and called back, told the billing department would call me, still waiting. Who do I have to talk to to get a $69 check, not a lot of money, but when you are on a fixed income I could use the money. I will never go to this office ever again and I suggest you avoid it also. Just a quick follow up, never got the promised call back from the billing department yesterday, not surprised. read more

I had an amazing time at acuity eye group. Aylizani was an amazing tech that helped me out and was very patient and caring. Will definitely be back again! read more

I had a great experience at the Acuity Eye Group. I met a very nice and funny gal with the name of Ali! She was very kind, helpful, and was just absolutely stunning head to toe. She seemed very professional and knew what she was doing. It was great to see the doctor as well and recieved all the help I needed and got my questions and concerns resolved! read more

2PM Friday afternoon with office supposedly open until 4:30. Doctor, (Optometrist), raised his voice when asked for an explanation of a condition of which I am unaware, saying "I'm not here to discuss your eye health; I'm only here for glasses." Nice, at an eye practice. Front desk staff doesn't seem interested in the job they're doing; more interested in social conversations. Every Friday, (not certain of other days), but kept on hold, only to be told "Hello. There is nobody available to answer your call; you are being transferred to our call center." . This occurs every Friday, calling repeatedly throughout the afternoon. Always the same results. Terrible eye provider.; poor quality. if you are a new patient, your call automatically goes to the call center. If you have surgical questions, perhaps you have an upcoming surgery, you wait on hold and then when answered an announcement for you to hold, then lots of ads and info, more music, more ads for services, lots of recommendations BUT 20 MINUTES is way more than enough to answer a line where a patient has surgical questions. Dontcha' think??? Only go there because with an HMO, this is where I am "assigned" to go. YUK-O! read more

The place was full when I arrived and they moved the patients in pretty quickly. A lot of moving parts. My nurse was very good about explaining having my eyes dilated. And the Doctor was efficient. I'd go back. read more

Absolutely avoid this terrible place. I went in for an eye exam/contact fitting on June 4th and still do not have my new glasses or contacts. Why? Well because the doctor is inattentive at best and even after FOUR exams he cannot seem to get my prescription right. At one point he literally yelled at me and told me I was someone who "couldn't wear contacts", but the funny thing is that I've worn contacts for the past 3 years with zero issues. I finally gave up, asked for a refund (still waiting for that), and will be paying out of pocket to go back to my previous optometrist. read more

Thanks to Dr. Scott and the team. I needed an appointment for an eye exam to be sure I can pass the vision test at the DMV. They got me in quickly. Dr. Scott was very thorough and provided an extensive and comprehensive written diagnosis. A special thanks to Adriana for her guidance in choosing my glasses and her help in rushing the process to get my glasses as quickly as possible. George Fickinger read more

It is now 10:30 and I still am waiting for my 9am appointment. Just discovered there is only one doctor on premise today and waiting room is very full. To say I am disappointed would be an understatement. Unfortunately the one doctor that was present was not the one I needed for my situation. Need to make another appointment. Hope that one is more successful. Give kudos for the one doc that was on site and had many patients to see read more

I've been going to Acuity for around 7 years. I stopped using the Yucca Valley branch because the doctor was rude and dismissive. I switched to one in Palm Desert - that office was fine and I liked the doctor, but this year it has been an absolute nightmare trying to make an appointment and they tried to get me to have an "virtual" eye exam, with the doctor calling in from another location. I have several issues with my eyes and that would not be a good idea. But after they cancelled one appt, because they didn't listen to me when I explained my insurance info and then the struggle to set up another one, I'm done. Very unprofessional, obviously trying to cut corners - no thanks, not taking chances with my vision. read more

Waste of time seeing the Retina Specialist. Told me nothing about my RP barely said anything. I felt this office and Dr. Bloom were o my billing the VA and not doing what they bill for. I filed a report with the VA read more