Impersonal, not welcoming, scant on conversation and instructions, poor communication re: process…read more Staff young enough to be my grandchildren calling me by my first name, disrespectful instructions. All around poor communication. Offices a little shabby. Long wait times. Taking my prescription elsewhere for glasses.

Dr. Todd Kelsch is trained and experienced in double vision detection and how to correct it using…read moreeyeglasses. It is the biggest issue with my eyesight. He did an excellent job in evaluating my vision needs. Including pointing out an element of double vision that had not been corrected in my previous eyeglass prescription. There is an amazing amount of state of the art optical equipment in the office. Dr. Kelsch and all of his staff are knowledgeable in how to use the equipment they are assigned to use within their level of training. The staff documented the physical elements of my eyes and Dr. Kelsch did the visual examination to write the prescription for my glasses. Just like medical office staff uses basic equipment like blood pressure cuffs and pulse oximeters to relate basic physical characteristics to the doctor before he examines the patient. The doctor, the front office staff, and all of the employees in the office are extremely polite, professional, and knowledgeable. I have very high confidence in the doctor, the equipment, and all of the staff.

My husband has had 3 appointments with Dr. Clement Chan at Desert Retina Consultants in their Palm…read moreDesert office. Unless you are retired and have nothing else to do for the entire day, I recommend asking for a referral elsewhere. Dr. Chan consistently runs 1.5 to 2 hours behind schedule....and I am NOT exagerating. The first visit, the doctor did not see my husband until 2 hours after his appointment time. The second visit...he was only running behind by 1.5 hours. In our last visit....he was running a full 2 hours behind schedule. The appointment was at 10:00 and the Dr. didn't see my husband until just after 12:00 p.m. No once did he acknowledge or apologize for the delay. When I asked the front desk each time if he was running behind....I was told that he always runs behind schedule. That the problem isn't the doctor's schedule...but a lack of adequate screening rooms. I'm a recruiter. If I have to schedule 10 interviews...and all interview participants are available...but I only have 5 rooms...I only schedule 5 interviews. This is not difficult, people. The front desk told me that Dr. Chan "runs his office this way"...and they were totally dismissive about it. I requested the next appoinment be scheduled early morning. They confirmed the doctor starts at 8:00...but refused to book me before 10:00 for the next appointment. The only reason I've not told them to take a flying leap is that my husband is mid-way through a specific treatment. So, we will have to deal with this a little longer. DO NOT GO HERE UNLESS YOU LIKE SITTING IN A WAITING ROOM FOR AT LEAST 1.5-2 HOURS. THIS IS THE WAY DR. CHAN RUNS HIS BUSINESS ACCORDING TO HIS STAFF. STAFF NOR THE DOCTOR GIVE A FLYING LEAP ABOUT THE PATIENTS INCONVENIENCE.

Dr Martha Henao is the best doctor I have found for my macular degeneration and I have had 3 others…read moreprior to her. She's not only a great doctor but very caring, kind, knowledgeable and very informative! And her office team follow her wonderful example! You can find the best possible care with her and her staff.

I cannot recommend DESERT OPHTHALMOLOGY highly enough! My stepfather recently had an appointment…read morehere, and the level of care was simply outstanding. The entire team is super helpful, but a special shout-out goes to Josie, Tracy, and the amazing Jackie. They went above and beyond to make us feel comfortable and informed. It's rare to find a team that is this professional yet so warm and welcoming. Thank you for taking such great care of him. I'm Gio and my stepfather is Mark

This office in Palm Springs by Desert Regional is ridiculous. They run at least 45 minutes after…read moreyour appointment time, I waited that long, and said good bye. Receptionist area not the most friendly or helpful, never did see a Dr. The one person who was actually very good was the young man that takes you into a room and does some prelim work. When that is done they take you to another waiting area where there are 6-7 people is small hallway with no lights, totally horrible. I would never recommend this place to anyone.

The best!!!! He is top notch, kind, and skilled. I had a…read moredetatched retina, and issues due to scar tissue. He was proactive, and with aggressive laser and treatments, I have a attached retina!

All he cares about is getting paid! He made some very unprofessional remarks to me about my health…read morecare plan not being good enough because it is a HMO. He told me that he would stick with me and make things right after I had some problems with the first doctor I had. The very next appointment I had a month later, he did a complete reversal and said that I was seeing good enough then just walked away into the other office before I was even done asking questions. He doesn't care about the patient, it's all about him getting paid.

Office is enormous, wait times after booking and in waiting room are not bad. That said, I was…read morethere for an hour and a half, one of the techs forgot to dilate my eyes so I had to blow another half hour, weird mistake to make. I've had weird floaters in my eyes for months and they aren't going away. They said after a ton of tests they had no idea why but insisted nothing is wrong. Not impressed and a $65 copay!

SO MANY OTHER PEOPLE HAVE EXPERIENCED WHAT I HAVE EXPERIENCED! SEE OTHER VIEWS AS WELL AS MINE!I…read morehave been a patient of this practice for years and have spent thousands of dollars here, including approximately $5,000 on surgery. I never expected to be treated this way over a $100 routine office visit. For this particular visit, the office required payment before seeing the doctor. The staff collected my $100 payment in cash before I saw the doctor. I then had my appointment. Now the office claims that same $100 was never paid and has sent the account to collections. Think about that: their procedure was to collect payment BEFORE I could see the doctor. They collected my cash, I saw the doctor, and now they say I never paid. I have formally disputed the charge with both the collection agency and the doctor's office. For weeks, I have repeatedly called trying to resolve this. Each time I'm told the manager will call me back. She doesn't. Staff has even confirmed that the manager has been in my file, yet I still cannot get a return call. This isn't about $100. I have spent thousands of dollars with this practice over the years. I'm not going to suddenly refuse to pay a legitimate $100 office visit. This is about their recordkeeping, their handling of a patient's cash payment, and their complete lack of communication when there is a problem. I have also found the doctor's appearance increasingly sloppy and unprofessional, and unfortunately the handling of this situation has left me with the same impression about the way the office is being managed. I gave them multiple opportunities over several weeks to resolve this privately. Instead, they sent a $100 payment that I already made to collections and won't even return my calls. After years as a patient, I have completely lost confidence in this practice. One star. UPDATE: it has been about one business week, and I still not have heard from them. I paid the additional insurance coverage for my Lasik and that requires routine eye exams to be kept in order to be eligible for that service. Their lack of care and consideration, as well as allowing me to keep my appointment will most likely void out that additional cost that I paid for. Unfortunately, I'm going to have to report them to the ophthalmology board and contact my lawyer for next steps as they are now putting my eyesight at risk.

I have been Dr. G's patient for 7+ years and during this time,there have been a few positive and…read moremany negative experiences as follows: * Trying to schedule an appointment on the phone was brutal! I was always put on hold and sometimes my call was retrieved, sometimes not. * The wait-time to see the doctor was ridiculous~one time I waited for 93 minutes; when I complained, Dr G blamed it on an error~the real reason was overbooking. * I was scheduled for cataract surgery~the night before the surgery, the office manager called me-at PM-telling me I had to pay an additional $175 because I had Lasix surgery 30 years prior! * My vision requires that Prisms be included to prevent a cross-eyed condition; Dr. G mis-diagnosed the prisms, resulting in a second set of glasses. After reading my review, I think my two star review was very generous!

Very uneven care quality and staffing. Staff openly expresses dissatisfaction, high turnover.read more

I wnat to thank DVO for thier wonderful customer service and thier real feeling of being part of…read morethe community, The art in the office is stunning and done by a local aritist...really amazing. But more amazing is the WONDERFUL customer service i recieved from Kris. He really went 'above and beyond' in repairing and adjusting two of my glasses. They now fit perfectly. Kris is a wonderful ambassador of Desert Vision Optomertry. I will always be a client of this business.

Love this place and the new owners. Highly recommend because of the staff and the doctor.read more