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    Acu-Spa

    1.0 (1 review)
    Open 10:00 am - 10:00 pm

    Services - Acu-Spa

    Acupuncture

    Therapeutic massage

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    11 months ago

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    Massage Envy

    Massage Envy

    2.5(59 reviews)
    0.4 miMidtown
    $$

    I went to Massage Envy for a free facial and was really looking forward to it. The place was nice…read moreand clean, and the staff was cool too. They even had some light refreshments which was a nice touch. When I told them I had sensitive skin, they seemed to be understanding at first. The esthetician started the facial, but halfway through she stopped and said the products might be too harsh for me. It kinda sucked cause I didn't really get the full experience. I get that they didn't wanna risk irritating my skin, but I wish they had more options for sensitive types. Felt like a waste of time lowkey. They did encourage me to book a full facial so that I could customize my products I can get but I'm a little afraid to go back . I told them I would do research on the products and proceed if I'm comfortable.

    I've now had two disappointing experiences at this massage envy (midtown union Ave). The first time…read more6-19-25, my wife booked me a hot stone massage, but I never received the hot stones and no explanation was given. Today 7-15-25, I booked my wife a full body massage and a foot scrub massage. She only received the body massage, even though both services were paid for in advance. This isn't about the quality of the massages themselves, but about the lack of attention to detail and not delivering what was promised and paid for. When this happens once, it can be an oversight. When it happens twice, it shows a pattern of poor management and disregard for the customer experience. It's very frustrating to spend money on specific treatments and not have them honored or even acknowledged. I hope the business takes this feedback seriously and improves its booking and service process so others don't have the same experience.

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    Acu-Spa - acupuncture - Updated May 2026

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